The Shining Plumbing Knights

Alicia V.

They came out the next day. John fixed our toliet. Leaking shower and laundry room facet. Great job very polite

Jaclyn H.

I had the pleasure of The Shining Plumbing Knights help me at my home with a few toilet issues and they were incredible. On time, professional and extremely thoughtful. Fixed the problem efficiently! I'm extremely happy with their company and services! Thank you so much TSPK!

Lashawn L.

Condition was worse than before their technician came out!! Tried reaching out to the company with no response. They ignored my calls. Carlos was the tech. Turned his phone off. I would recommend this companies service to anyone!!!! Now I'm stuck with no working water in my kitchen with my grandchildren here. Can't cook nor clean my kitchen as I was before this company ( Shining plumbing knights) came to attempt service.!!

Reece E.

Came was not able to fix issue at the time. Left me with hot water still consistently running. Was supposed to follow up .Did not follow up twice after me calling. I asked to speak to a manager lady was very rude and started yelling at me and denied me from talking to management. No professionalism lack of knowledge. Uneducated staff. She have no customer service skills.

John P.

Lack of communication plagues this outfit.

Like others here, I was referred to this firm by AHS for a water heater with a failing thermocouple per PG&E, who investigated why the pilot was continuously going out.

A tech came out as scheduled and here's where the saga turned sour. The tech told me that he would order a part and that I would get a status update about the part delivery status. The technician himself was friendly and understood the issue.

I did get a status update that stated the parts have been ordered. I decided to contact Shining Plumbing Knights after a week had passed and was told that the ticket was closed as I never followed up. I was unaware that I had to follow up since I received status that parts were ordered.

Upon calling, I immediately regretted contacting these folks as I was told that I was at fault for not contacting the plumbers after they ordered parts. I was not told this in a professional manner. Quite disappointed.

Reviews for this firm on this very website clearly show deficiencies. It's easy to see why. It's frustrating to use such a mediocre firm because of my home warranty. Potentially will be switching warranty companies once our contract is up as I am not interested in doing business with this firm.

Rita G.

I could not be more pleased with the service I've received from this company.
I've been treated with the utmost courtesy and respect by everyone I dealt with.
Jamil was the technician who replaced my water heater.
He is knowledgeable, courteous and efficient.
Thanks for the good service!

Douglas K.

Great service! Carlos did a great job. Took care of my problem very quickly. Also gave me advice on a problem not covered by the warranty.

Andrew M.

Great service. Fast and friendly. Quick resolution. Gave tips to prevent further issues.

Fabian M.

This company doesn't even deserve 0 stars. They don't deserve to stay in business at all. One of their technicians came to my home to diagnose my water heater and he didn't touch anything. We had to ask him to turn the water on to assess the problem properly. He gave me a wrong diagnosis of what was wrong with out water heater. He didn't even submit the full report to our home warranty and claimed he did several times but refused to resend it in case it got lost. My wife is 9 months pregnant and called their secretary to ask them to resend the report and was yelled at and spoken to extremely rudely to the point of making her cry. This is the worst customer service we've ever experienced. They are very unprofessional. I hope my review helps others stay away from this company so others don't experience the same hardship we did with them.

Fabiola M.

The company's service representative lady is the most rude and unhelpful person I have ever dealt with. Instead of trying to assist me in solving a problem she argued with me. Super unprofessional. It gets worse. The plumber they sent completely misdiagnosed the issue and didn't do a proper diagnostic exam and report. He actually doesn't know what he's doing. Home-owners stay away! Choose another company. Don't say I didn't warn you.