The Rooter Guys

Jennifer S.

Run, don't walk, away from these guys. Save your money and go with a reputable company. These guys sold us a water heater that we didn't need, didn't ensure it was working before they left and didn't install it up to code. We had to have the manufacture come out to evaluate the problem and they were appalled at how it was installed. The manufacturer's rep was the one who found that it was a gas problem and NOT a bad water heater. Trust me. You DO NOT want to have these guys in your home.

Brianna A.

They were fast and reliable. So fast I wondered about the price but oh well.

They came out in less than two hours.

They accepted credit card payments on site.

Emailed receipt was instant.

Really nice guys. They were clean and didn't make much noise while working. They were very polite, holding doors for staff coming and going when they did.

They were able to fix the issue without getting anything on the floor (AMAZING).

It was $200 for a weak flush (there was a pen in the toilet).

Bob W.

I had my kitchen faucet replaced and then found a leak immediately after the tech left. The tech came back twice but failed to fix the leak or respond to my 10 or so voicemail messages, so I filed a complaint with the CSLB, which takes forever to resolve. The faucet was replaced near the end of January 2017, (writing this on 11/5/17) and The Rooter Guys never responded to the CLSB's judgement to pay me. Now I'm in the process of filing a claim with their bond company and trudging through that lengthy process. This has been very frustrating and I think the CSLB process is not very effective at getting contractors to do good work. If you look up The Rooter Guys on the CSLB's website, it looks like they are in compliance. If they are, then it is acceptable for contractors to do lousy work, not fix mistakes, not pay restitution, and just completely ignore the whole process. The CSLB allows this to happen, and then gives them a clean record on the CSLB's website. Not sure who is worse, The Rooter Guys or the CSLB!

Martha S.

Marc showed up when my scheduled plumber did not show and did not return my calls. The scheduled plumber is a friend of the son-in-law of my cement contractor. I told my cement contractor I hired another plumber to meet his deadline to pour concrete on Saturday. Then, the no-show plumber called me back. He was very apologetic about not calling and said he already bought parts. So, I am giving no-show another chance, but Marc will be the one I call FIRST next time.

Karen K.

These guys are freaking fantastic. Came out the day I called and worked to accommodate my schedule, communicated clearly, and texted when they were on their way. Once on the job they were very friendly and talked me through my issues -- gave clear advice on what might be causing my backup, and what I can do to prevent problems in the future. Worked quick and left me smiling. Definitely will be a repeat customer!

Abby M.

worst rip off crew I have ever seen. Marc Mathis and his partner member totally left my home with over 15k in damages that my insurance co. is now after for poor workmanship. Please everybody, take my experience as a nightmare waiting to happen. Trust me. He will not respond to any complaints and I found out the BBB has permamenty revoked his standing .

Allan G.

The way you handle a problem is often times worse than the problem itself.

The Rooter Guys failed to clean my sewer lateral all the way to the mainline drain as is required in the City of Davis. This policy varies from municipality to municipality but it is quite clear in their written policy. If a company is going to do work in a place it is their responsibility to be up on the local codes. They got the sewer flowing again by pushing their camera into the roots and loosening things up but because they didn't rooter it out at the connection and the problem will be coming back sooner than later. The City of Davis confirmed this diagnosis.

How they handled this was to basically promise to have the technician call (he never did) and then ignore me when I called (I assume caller ID) and never returning messages. In other words they handled it horribly.

Its been nearly a month now and I am going to have to call out another service to complete the job they should have done correctly in the first place.

Steve W.

Great service and a great price, would recommend. Response time was fast and the service, clogged sewer unclogging, was even faster. My technician, Marc, was professional, courteous, and knowledgable. Great company for your sewer issues.

Richard Q.

Merle and his son Brodie came out for a kitchen sink blockage I had. Merle was extremely helpful and very knowledgable. He was able to show me step by step what was causing the issue and also how to fix it on my own. He even went out of his way and helped with the plug on my bathroom sink.

I would recommend this company to anyone!

Melissa H.

I called several plumbers and asked about replacing an undermount sink (under granite) and always received a ""no"". Ted from Rooter Guys came out and did a fantastic job. He replaced an old white undermount sink with an over mount stainless steel. It was a hard job, but done with precision and it looks great! I would not hesitate to call them back again for any plumbing job - especially one that requires creativity.