The Pink Plumber

Caitlin W.

Outrageous pricing. Had a simple repair about 2 years ago on a septic tank and they charged us $3000. Also had the septic tank pumped and it is already needing it again. This should not be happening for a household of only 3 people. Do your research and go anywhere else. Don't fall for the idea that they support breast cancer, yes that's great, but there's no need to charge outrageous amounts for simple repair jobs.

Deepa D.

They came out in April /pumped my 2 septic tanks and installed 2 risers Good price and professional job On Nov 12 I had a septic tank backup in my home. It was at around 6.30 pm. I called them immediately .They said they could not come out because it was dark and it was raining and their insurance does not allow them to. In the meantime i had septic tank water gushing into my shower and onto my carpet.Called them desperately 3-4 times. Begged for advice .Same stoic response and promise of a manager calling me back asap to tell me what to do.To date no manager has called me back. I had septic water in my house for 2-3 hours..while waiting for the Pink Plumber.Caused major damage to my home.I supported Pink Plumber because of their donations to Breast Cancer but they did not help or support me in my time of need. Will never use them again ..no matter how good their price is and who they donate what to. Customer service is very important Luckily I found a company called Premier Plumbing and Septic . They heard my problem, pulled 2 of their technicians off a job and sent them at 9 pm to my house, who worked in the dark, in the rain, dug out my pipe , found the problem and fixed it. DONE..

Scott V.

Don't trust them I called them out and he quoted me a price of $1260. I told him there was no way I was paying him that much for something he could do in a hour. The next day I call another plumber who charged me $75 and it Took him 20 minutes to change a faucet.

Mike H.

First, I asked the scheduler many questions about pricing. She said no more than $149 plus $29 dispatch fee with the information I gave her. When the technician showed up, he said it could cost over $300. Of course, when he opened to tank, he said it was going to cost $307 because the tank was full. Again, I told the scheduler it was full and she told me $178. Then, the technician rang my door four times so I can come out for him to try to sell me upgrades. Lastly, the technicians made no effort to save our sod and now we have a huge muddy mess in our front lawn next to our front door. Previous septic pumpers did a nice job putting the grass back and making it look respectable. I deserve this by trying to save money. Do NOT use large septic companies. Use the smaller companies your neighbors use. TERRIBLE Experience!!

Michael W.

Excellent and prompt service. """"Ant"""" was professional and polite. He was very knowledgeable and informed us of every step including photos of his repair of our septic disaster. He was honest and made sure we understood the nature of repair. We will continue to do business with the Pink Plumber.

Heather E.

Run, run, run! Not very knowledgeable. Extremely high priced and do not 100% back their work. Had a blockage in our sewage and $1200 later it was fixed... For 10 days. The plumber proceeded to tell us it was a plumbing issue under the house and they could fix that for $500, after much assurance by my husband that most likely wasn't the issue. But he was sure it was and would take care of it. Another call later telling us he was wrong and it was probably another blockage leading from the house again. They wanted another $500 to fix a new blockage because apparently new tree roots had clogged our line even though they cleared the line 10 days ago. Oh wait, no, I think your whole sewage line needs to be replaced. Save yourself the time and money and find a knowledgeable company.

Reza S.

Way over priced compared to their competitors. The only reason I used them this time is that they installed the water heater three years earlier and it was still under warranty. I had two water heaters installed 3 years ago at their teaser rate of $999 each. The install was fine and uneventful. However now had pilot light / control valve problems. The requested $59 service fee, $300+ diagnostic fee then $600+ repair fee even with the part under warranty. All for 40 min of work. Then to cap it off they didn't turn on the water outflow valve when they finished. It's just a simple oversight but it impacts your confidence in their work. In the past I had asked them to service some toilets last time when they did installed a new dishwasher and they priced $200 per toilet just to install a $10 fill valve in each! Needless to say, after this last experience I will no longer be using their services.

R M.

They are severely overpriced. All other companies deduct the service fee if you proceed with the work. If you ask them to waive the fee the will do it but you should have to. 300$ for about 30 minutes of work.

Anika B.

Called them for a job and they quoted me $4,900. When I informed him I was getting a second estimate, the price immediately dropped to $3,900. Right then I knew he was a crook. I told him we were using someone else and he wanted $350 for taking the cover off the clean-out, looking inside and telling me roots had grown inside the pipe. I let my husband deal with him at that point and he waived the $350. I would absolutely never call them again and advise anyone else not to use them. Shameful the way they attempted to gouge us.

Lew-Anne G.

DO NOT HIRE THE PINK PLUMBER IF YOU WANT TO ENSURE YOU GET REIMBURSED FROM YOUR INSURANCE COMPANY. We suffered a leak under our shower which entailed searching for the leak, getting access to the leak, and repairing the leak, The portion of the invoice from Pink Plumber that my insurance company had an issue with was the fact that Pink Plumber REFUSES to break down the figures. The insurance company and myself repeatedly requested that the line item listed as searching and repairing in the amount of approx. $2600 be broken down detailing the searching, access, etc. from the repair since the insurance company does not pay for the repair. Pink Plumber refuses to break down the figures. Only stating 80% was searching and accessing and 20% was repairing. Due to this issue I am not being reimbursed from my insurance company for this portion of my outlay. Next step - the BBB and the Attorney Generals office.