The Pink Plumber

John C.

I called PP at 1:12 PM Monday and requested a plumber to unplug a drain. I was promised servicee between 3 and 7 PM today and """"someone will call you 1 hour ahead of coming"""". It is 8:30 PM and I haven't heard a word from anyone and when I call back at 6:35 PM I was told they would """"send a message to the on-call technician"""". No phone call, no service, thumbs down on this company. I will give them a 1 str only because it's only way I can post this.

Breck F.

They are the biggest scammers ever i wished i read the reviews before i called them to my home to do work. December 2020 they Gave me a quote of 2600.00 to replace the pump in my septic. I felt it was a lot but I was told that the sewage could back up into my house at any minute. After having a very loud alarm go off in my back yard for an hour after a couple days of rain i go outside to see this device i didn't know was placed there. I was billed 542.99 for this device after reviewing the invoice. there was another charge of 450.00 for another repair also never discussed with me. The technician never discussed and that price removed for the alarm i never requested. when i spoke with the manger Tim he laughed in my face. These reviews are not made up they are scammers and I will file my complaints also with BBB, state of Georgia as well as the Secretary of state, department of consumer affairs. They hide behind that pink breast cancer lie!!!

Ashley R.

Use these guys if you want to get ripped off. Though no mention of this on the phone, when the plumber arrived on Sunday afternoon he said there was a 5x up charge for Sunday work. Not disclosing that is shady! We showed the dude the door and it seemed like we weren't the first household to have that reaction. Unethical cheats!

Carmen C.

i made a appointment for you guys to pump my septic today(1/9). you said you would be here between 10am and 2pm. at noon you called and said you were running behind but you would call an hour before you would get here. i called you at 2pm and you said you were still coming. i called at 4pm and you said you were still coming. i called again and asked to talk to a manager but he was away from his desk but you said you were still coming. finally i get a call from you at 6pm and now you wont be able to make it. then you have the balls to ask if i want to set another appointtment. i took today off work to have this done. i need to make money just like everyone else to live. I'm sure you are not doing to compensate me for my lost wages because you could not keep the appointment time that you set. i will be sure to tell my friends, customers, family, and anyone who listens to never use your service. your company is very unprofessional. and to use the fact that you give money to breast cancer research to gain business is terrible. i hope people get to read this before you take it down. if not i will post it on yelp also.

Monica C.

My husband was hanging a picture. Drilled a little hole through the downs stairs drain pipe in the wall. Called Pink plumber. They came out and I asked if it could be patched just a little couple of drill bit holes. Plumber says no! Well he cut the dry wall with permission and then cut the part that my husband drilled through out. Put in a piece of black tubing in where he cut the drain tube out and clamped with 2 clamps and there you have it a patch. Which by the way it could not be patched. Well that 30 mins was 636.92. Yup we could have patched it ourselves!!! Called the pink plumber and talked to Dave no help there he was rude and did not care. He would not even give us a penny of the bill. Do I mean Do not call this company you may go broke!!!!!!! Customer service with Dave was almost as bad a talking to Comcast.

Stephanie Y.

The only thing this company apparently has going for it is the catchy jingle. I was wanting to have my hot water heater replaced. I had an appointment scheduled for today between the hours of 9-1pm. I did not receive one call with an update of when the technician would arrive. I called the company @ 1245 to check the arrival status. I was told that I was still on the schedule and someone would call an hour before their arrival. It is now 3:48pm and I just had to cancel this service request. I work this evening and that is why I scheduled a morning appointment. I have literally wasted ALL day waiting on this company!! I should have stuck with HomeDepot to begin with...

Lara W.

Pink Plumber charged me for $1800 plus for a water heater I didnt need. The plumber spent a couple of minutes assessing a leak that was slowly dripping from the r lower corner of my water heater. The drip was noticed Friday, the plumber came Monday. The small amount of leaking was contained. After he installed a new water heater and apparatus he said needed due to code regulations he was preparing to leave. The installation took less than an hour for a one man job.Some of the piping had been replaced recently prior to aping Plumber coming. Within a few hours my floor was still wet so I put towel down. The next morning the towels were soaked. I called Pink Plumber back and was told the plumber would call me that day and come back out. He did not. The manager had left at 3:30 and wouldn't be back until the next day. By the morning of the next day the leak pipe had wet my wall, there was drops of water all over the water heater and a stream of water trickling down the right side, initially it was not a stream. The manager was rude and they sent another tech out but didn't tell him why he was coming. As soon as he saw the leaking pipe he said, let me get you an estimate. Pink Plumber owes me for a water heater. Water remained on my floor and wall after Pink Plumber made a mess and caused more problems for me. I have not heard back from Jeff the manager who promised to call me after the tech came. The tech apologized profusely for the mess. VWeave.

Pamela F.

We had a midday plumbing emergency in our only bathroom and called the pink plumber as they had generally good reviews online. We were told no one was immediately available (which I understand as it was a Sunday afternoon) and we' were given a four hour (3-7pm) window for a plumber to arrive After two hours passed by at approx 4:30 pm, we were called back by the company receptionist and told that no one would be able to come out that day/evening because of a mandatory staff meeting @ 7:30pm. They would have to come out the next day. The company claims to offer 24/7 emergency service but cannot send someone out because of a staff meeting? At this point we were forced to call around for another company. After scheduling another company for that same evening we called the pink plumber back to cancel their services. During this call the same receptionist who called us back also answered our second call and informed us that the staff meeting was actually for the next morning in an attempt to keep our business. Based on this experience I would not trust anything these people do. If they can't hire someone who can keep up with a schedule, you can't trust them to offer decent service. I

justin k.

The people on the phone are friendly. Tho, they missed my first two scheduled appointments, and when they showed up they quoted MORE THAN DOUBLE the competition. The quote was nearly $400 for a basic kitchen faucet install. Unless your plumbing job is covered by insurance, or it's an absolute emergency, probably smart to go with the competition.

David T.

Got to PP via Home Advisor. PP responded to my early morning inquiry within minutes, and then let me know Jack would come between 1 and 4. Jack called about an hour later, and said he could come within 30 minutes. Great. He showed up promptly, and was very thorough, professional and competent. Answered all questions. Would definitely recommend him.