The Pink Plumber

Kajali G.

Horrible Company!!! On 13 April, I called The Pink Plumber to have my water softener replaced. I paid $4,200 for this new water system which resulted not to be a water softener. I called them on 16 April 2021 so they could take their system back and the technician just kept complaining about falling into a manhole and for me to please wait and talk to the manager first. The next day I called them for them to send another technician and he said he would rather not touch the unit because he wasn't the one who installed it. Two days later the manager (Blaine) still hadn't contacted me because apparently he had just received his Covid shot. So when he finally contacts me on Monday 19 April, he says he is sorry he can't do anything for me because the 3-day return period had already passed. In addition, the technician who installed the unit welded the pipes for this water system while on my driveway, and left melted aluminum on my driveway pavers which I had just sanded and sealed. It cost me $600 to clean this mess. Blaine (the manager) refuses to take the system back and says his guy did tell me it was not a water softener. Needless to say, I disputed the charge and received my money back but Blaine is still trying to fight the charge with my credit card company. All this while the unit is still sitting disconnected from my house in my garage. He called my wife this past Monday to tell her """"you all might win this one but I'm not going down without a fight!!!""""

Pati B.

I appreciated that they could get someone out as quickly as they did. But for $59 trip charge, I would have expected a little more. I was trying to get my new dishwasher installed (by another company) and problems came up with my house. So the hot water was disconnected (by another trade) and when the plumber Chris arrived, he said he couldn't do anything about fixing the leak. He also didn't know if he had a cap with him, to cap off the hot water line. This was 11-6-20. Today is 11-21-20. and I haven't had hot water in the kitchen for over two weeks. In addition, when the plumber was out here, he said he could connect my dishwasher.. It would cost $512.00. SERIOUSLY? For a water line and a 'waste' line? The whole dishwasher cost that amount. I called the office yesterday to ask if there was any way this pipe could be capped off so I can have hot water. The woman hung up on me, after I said, Your plumber was here and said he would look for a cap in his truck, but then he never did. I wouldn't waste my time with this company. They seem very pleased with themselves. An arrogant, as plumbers sometimes are. Think Moonstruck (the movie). No Wonder plumbers are so wealthy.

John J.

Really bad company. Wanted to charge me $3,200 for a $1,200 job which didn't need to be done. Also wanted me to sign up for their $35 a month maintenance plan for 10 years. That's $4,200 over ten years. I could have replaced my unit three times over and still had money in my pocket. They were extremely aggressive in their conduct, telling me that my unit was going to leak all over the garage if I did not do these repairs. Called another company and they did what I needed to do for $175 and everything worked great. Please be very careful with this company. They will never darken my doorway again.

Joanne W.

Horrible company. They charged over$500 to disconnect a bathroom under mount sink and connect a new one, and change out a shower head and faucet--PLUS an additional $100""""miscellaneous"""" that they are unable to explain. The sink leaked when they finished, they left debris-including used razor blades in the bathroom, and the showery faucet didn't work correct. A second tech came out and corrected the leaky sink but was unable to correct the faucet. The faucet now drips--which had not prior to their arrival. Their manager now states the want an extra $400 to correct their error. BEWARE!!

Paul J.

This is a lengthy review, but I feel that it's best to identify all of the facts and let future readers make up their mind on whether utilizing this company. We called Pink Plumber after having sewage back up into our tubs and the toilets wouldn't flush. Their plumber came out right away and was able to identify the problem by snaking the sewer line. He identified a crack in the sewer line which appeared to have been caused when the irrigation lines were laid. He dug it up, and then quoted $1200 to fix! During the visit, the plumber claimed that we needed a new water heater (which would cost $5k) and also recommended a water filtration system (also $5k). Interestingly, the plumber also said that the pipe that cracked could be upgraded to a thicker pipe which would cost $5k to do the entire line. My girlfriend was the only one home at the time and she agreed to get the portion of line that was broken fixed. She gave a deposit of $300. Once I found out about the quote, I contacted the company to cancel the order, as $1200 to repair 13 inches of piping is beyond ridiculous. Ended up having to pay an extra $250 to cancel (as we had to pay for the snaking and the labor in digging up the pipe (which was buried about 10 inches deep). Got another plumber in to fix the piping (which took 30 minutes). At this point, he confirmed that the piping that was used was sufficient for sewer lines, so I'm not sure why Pink Plumber suggested replacing the entire line for $5k. Even after paying the new plumber, our total cost was still over 30% cheaper than their quote. The replacement plumber couldn't believe the quote - he said even $600-$800 would have been high but somewhat reasonable for a day's work. I have no issue with Pink Plumber's work and expertise as I'm sure they do a reasonable job. They came out quickly and when they said they would. The plumber was friendly and appeared knowledgeable. The upselling and upcharges did leave a bad taste in my mouth, though. I would strongly recommend utilizing a small, local plumber with low overhead. I'm sure that Pink Plumber's overhead is high, which is why they need to constantly try and upsell additional unrequired products and repairs. Remember that the person paying for those shiny pink trucks and tv advertising is you!

Susan S.

Wouldn't use this company ever again! I wish I would have read the reviews before calling them. You will be overcharged and no warranties in their work- which came after the fact in an email.

Vinny V.

I don't know what changed there, but I am dropping them as my plumbers and dropping their rating from 5 to 2... I was sold a hot water heater by them for a very large dollar amount in June of 2017. I did not pick the brand they chose to carry. Everything was fine until 2 days ago. Water heater quit producing hot water. Called pink plumber to come out and take a look. Element is bad. Ok, no problem, it is under a six year warranty. Called the manufacture and confirmed. Told the plumber that came out the same. He said, well you can have the manufacture send you out a new element or I can replace for $350. What? You sold me this water heater? Called the manufacture again and asked how the repair was to be done, they said the plumber just needed to replace and could pick up the part at their regional office, they do not ship parts to homeowners. I told the plumber the same, he made a bunch of excuses about there not being a office nearby, etc... but he could still fix it for $350. This is a product you sold me, under warranty. Why would you carry and sell a product that you don't stand behind??? The element is between $9.50 - $15 each depending on where you go and the quality. You get a very lucky 2 stars because at least he was nice when he tried to rip me off more than I feel I already have been... I also found it odd that they have 4.6 stars on google, but only 2 here... how?

Roger F.

I called the Pink Plumber thinking it would help the fight on cancer. I asked on the phone if they could give me an estimate to unclog our kitchen sink. I was told they could't even guess. When the plumber came out, he found the clog, and informed me it would cost $485.00. If I refused service, I still had to pay him $65.00 for coming out. I needed the clog fixed, so I paid their unbelievably high fees. I'll never call them again. Giant rip-off. I had a clog fixed since then for $90.00. Avoid this company at all cost.

Jennifer W.

I would give them negatives if I could, what a horrible experience we had with this company. Our tankless hot water heater broke on a Saturday night. I found the Pink Plumber online and called them because they said they have weekend hours for no charge, now I see why. I was told they could not do it until Monday because it was a tankless unit even know they had one at their shop. When he came Monday, he gave me the outrageous estimate of $4900. I baulked but I have a medical condition that requires 2 hot baths a day to get out of bed. I told him the only way we were doing it is if it was done that day. He assured me it would be 100% done and running. I told my husband the price and he said a new unit is only $1000 but if he was for sure going to have it done that day then we would just have to do it so I wouldn't be in agony as it had already been 2 days without hot water. Fast forward a few hours, the technician told me he was unable to finish the job because he was not comfortable with the electrical work (even though plumbers do electrical all the time) but he had already called the electrician and he would be out the next day. He then let it slip that it was his birthday and his wife was mad at him because he was not home. I then googled the place and realized just how badly we had been screwed but it was obviously too late. The next day the electrician came and started to do his work , after a bit and a call to customer service he realized that the technician the day before had screwed the digital control to the front of the unit which customer service and the manual for the unit both state it that cannot be installed in an area that receives direct sun or could be splashed with water, ummm this is Florida like it never rains or is sunny. The Pink Plumber informed the electrician that is incorrect, that is how they always install them. I verified in the manual that it is absolutely the incorrect way to install. The electrician had to leave to get parts to put the digital controller in a weather proof casing. When I went outside to look at the unit there were drilled screw holes in the front of the unit which when it rains would allow for water intrusion which would destroy it. The electrician said he was told to caulk the holes. I called and sent an email the next day to the company to tell them this is not ok. The next day they sent someone unannounced to our door to replace the door on the unit. When I got home from work, I noticed a permit hanging on it. The permit was pulled the day they replaced the door of the damaged unit so clearly, they never intended to pull a permit in the first place or it would have been mentioned or done in the three days preceding the repair. They were just trying to cover their butts with an unhappy customer. The permit also had a price for the job at $2100 which the city puts in and is what the real price of the work should have been. When I asked the company about the outrageous price that should have been at the most $3000 (that's with a huge profit) they said that is industry standard which is an absolute lie (I checked several other big and small companies after the fact and the most I was quoted is $2500) and they do great work another absolute lie as they installed my unit incorrectly. They were unwilling to give any kind of refund for lying to get the work in the first place by saying it would be done in one day and truly just screwing us. I was told to keep them in mind the next time that they would do better, what world do you live in? The only thing I am happy of is the internet and the fact that in this day and age with online reviews this company may eventually be out of business because no one in their right mind would use them if they saw how badly they take advantage of people. If you want to pay triple for your plumbing work by all means go ahead and line their pockets.

Ann A.

The Pink Plumber company is a total rip off. I called them on 12-30-2018 because I had a clog. They charged me $750.00, never solved the problem. My system backed up again the next day, they came back and wanted to charge me again!! I told them they never fixed the problem to begin with. After the second time they were here they still did not solve my problem. I ended up calling another plumber and he had the problem taken care of in 20 minutes and only charged me $225.00. I will NEVER us The Pink Plumber ever again and I will warn others to stay far away from them too.