The Katy Plumbing Company

Jim S.

I called Katy Plumbing to re-install a toilet and self standing bathtub after a bathroom had new floor installed. Not only were they almost 40% higher, but they refused the job since it apparently exceeded the skill of their plumbers. Avoid these people like the plague.

Norma B.

Worst decision we ever made was to choose this establishment. They supposedly cleared the clog and scheduled us to replace a pipe outside but informed us we could use the water in the meantime. Took a shower and the water backed sewer into 3 rooms causing thousands in damage and emergency cleanup. Manager was unapologetic and sided with the repair tech. They had also paired us with the emergency cleaners who charged us twice for both occurrences. The second time would never have happened had we not been told to use the water. They also left the pipe in our front yard too high off the ground and it looks substandard and not in compliance with our HOA. Spoke to another plumbing company and they stated we were overcharged for the work done. I'll also be filing a complaint with the BBB about this company. Take heed, we learned a hard lesson. Customer service means nothing to this company.

Sam D.

KPC is likely more expensive than other companies but they provide excellent services. I can count on them to arrive when scheduled and they always get the job done well. I highly recommend them.

Chip L.

I just want to expose this group for what they are, an over priced rip off. Do NOT use these guys! They are easily 50% higher than anyone else. The exact same water heater they installed at my house can be purchased at multiple plumbing supplies for an average of $903 (Rheem, 50 gal tall 40MMBTU). Then the guy tacks on an attic installation (additional $221) which I guess is correct in the sense it's an attic space, but it's a closet upstairs so no ladders etc. and full access all around the dang thing. They didn't vacuum up the little bit of mess and gave me all of this for the bargain price of $2,200. Unfortunately for me, I was trapped into a now or never situation and didn't have time to get a second or third price. The quote also included a new catch pan, but he just reused the old one. HOWEVER IT WILL BE A COLD DAY IN HELL BEFORE I ALLOW THIS OVERPRICED ROBBERS TO EVER DARKEN MY DOOR AGAIN! (Here's a pic of that highly accessible attic install!)

David L.

Charged $800 just to turn off water at meter and repair PVC water line that had come unglued after 30 years. Line break was outside where waterline enters house. Total repairs took less than hour and that's including waiting for PVC glue to dry.

Mike L.

I had to pay out of my pocket for the warranty work when the water heater warranty was covered 100%. Not to mention that Katy Plumbing is an approved Rheem vendor listed on their website. I also thought that the labor fee was excessive. Had I known I would have tried to find a company that would collect the labor fee from Rheem instead of me. On another note I would avoid Rheem products. Two months later and I'm still waiting on my $500 reimbursement. Never again to both companies!!!

Edison T.

Charged me $600 just to replace a water valve for my sprinkler system. Wouldn't even show me the breakdown and said they charged based on job.

The same part I found out sold for about $130. This place is a rip-off.

Alice W.

After I used their service first time, I stopped shopping around. Finically got the responsible and respectful plumbers. Truly recommend!

Juan H.

Not sure about the company itself, but I can tell you their commercial on Pluto TV is THE MOST ANNOYING POS COMMERCIAL ON TV TODAY!!! "Come Hell Or High Water"? REALLY???? Give me a break. At least get someone who can carry a tune to sing your jingle, the dude you have now couldn't carry a tune in a bucket.

Keith K.

THEY ARE FANTASTIC! Went out of their way during the freeze in February and just did an awesome job, the guys were so nice and so professional! Would call them back out in a heartbeat, hopefully I won't need to though! I don't want another pipe to bust, but if it happened again Katy Plumbing Co. would be my first call!