The Drain Team

Roxane A.

Romello was very professional installing my new touch less faucet, installed additional adapters to ensure leak free system, extremely knowledgeable about plumbing needs & cleaned throughout and after installation. Would definitely recommend Drain Team and their professional staff!

Suzie M.

Be careful!!They will either OVER charge you, IF they show up at all. They came out to scope the sewer lines at Twin Gables Mobile Home Park. They charge $3000. But are telling us that we paid for the scope and our invoice was the report and we don't get a DVD of it. The invoice stated """"scope sewer lines"""".

Charles D.

Showed up at my place , had a leak in the tank in the master bedroom toilet , and the guy said it had to be replaced. The guys name Chris said it would cost around 521 dollars. . The toilet and tank he wanted to take out was a water saver kohler uses a half gallon to flush. its a good toilet tank, So after he left , I took a look into the tank, and saw it was loose , so I took a screwdriver and tighten up the 3 screws. And problem solved. Apparently it only took a screwdriver, but yet they wanted to replace the whole take , and on top for 521 dollars. Be careful with this company they want to rip you off.

James F.

These guys CALL themselves PLUMBERS?! Uh, nope. Plumbers know NOT to leave their tools behind, that's kind of the """"first rule"""" of plumbing, which these """"KNUCKLEHEADS"""" seemed to have forgotten. Idiots left behind (in the grass) from a job next door, a 27"""" length steel and curb water meter key and someone placed it in the sewer drain where I nearly destroyed the bottom of my car pulling into the driveway. The company LOGO placed on their trucks should be as follows... We are a lovely bunch of knuckleheads, they call us The Drain Team! Sorry, the one thing I don't put up with is """"INCOMPETENCE"""", AND if you don't like the bad review I can honestly say, that """"AIN'T MY PROBLEM"""", because you hired incompetent people in the first place. Your tool is sitting atop the garbage cans, so go step and fetch it.

Scott B.

I called the drain team on the Friday during Thanksgiving weekend. Within a few hours they had a tech at my home to survey hot water heater issues. He went through a checklist of things including electrical, reset, temperature adjustment. No luck. Bad element. We discussed pros and cons or sourcing and installing a new heating element or replacing the water heater at a higher cost. I chose to replace the heater. The tech arrived as arranged and began the new install. In to the install we discovered that his tank supplier had given him a tank that would not fit the space allotted correctly. After some conversations with the supplier it was determined that they did not have the tall model needed to fit the space properly. After considerations and discussions the company authorized the tech to purchase the right water heater from a local retail store even though it was not in their protocol. They got the right unit and did the install quickly with additional professionals to assist. They turned lemons into lemonade. Perfection doesn't appear often in our world and the mark of professionalism and success is how we respond to problems. In this case it was very good. Use them if this is what you would expect from professionals you hire.

Nate R.

While watching water flow into my garage, I had a moment of clarity...I realized I much prefer our water to be inside our pipes rather than outside. It's just much more manageable that way. As the internet told me this job needed more parts, tools, and plumbing skills than I had on hand, I started calling a lot of plumbing businesses that advertise 24/7 emergency services. Long story short, i was looking at a long wait and a huge bill, unless I wanted to wait until Monday. The good folks at The Drain Team called me back, and let me know a plumber was en route. Hallelujah. I was still concerned that the estimate would be way outside my comfort zone, but I'd take any help I could get at that point. William showed up right away, and got right down to brass tacks: here's the problem, here's your options, and here's what it will cost... which was MUCH less than what I'd feared, based on verbal estimates from other plumbers. William is an incredibly friendly, easy-going gentleman who worked tirelessly to get the job done. He takes pride in his work, and didn't just throw a band-aid on the problem: he made sure the job was done right the first time. I definitely appreciate both the conversation and the quality of work, we're now a customer for life. Thanks again!

James W.

I was very happy with The Drain Team. They were on time and (Tim) was courteous and professional. My problem was diagnosed w/in minutes and a fair price was presented before any work started. The problem was solved quickly and we're back to good. Based on my experience, I would recommend them to my friends and family.

Tim M.

I was doing major driveway remodel with pavers and discovered a small hole under my driveway out of an abundance of caution i decided to call in a professional to video inspect my Sewer line. In only a matter of a few hours Bridget from Dreain Team dispatched wess to come to my home he got here in less than 2 hours. Carefully looked over my problem determined there was no sewer drain under my driveway and showed me exactley where my clean out was. When it was all said and done i offered to pay him for his time he said dont worry about it . I was stunned that a plumber was honest enough to come ou and review my problem and not sell me a bunch of stuff i dont need. If i ever have aplumbing problem again there is only one company i will call. THE DRAIN TEAM honest fair and prompt. Being a licensed contractor myself in 3 states it was refreshing to find such an honest company Thank you The Drain Team. Tim McAdams Belleair Beach FL

Nicole C.

We came home to a leak late Saturday night. We called the drain team and Bill came out immediately to help at 2am! We are beyond impressed! Marcus and Antonio have been available to discuss what could be going on every step of the way and they were both out of town! We are so thankful they can help us!!!

Jodie W.

Don't call for emergency repairs. Advised me at 1040 am they would be here between 1-4, then called me @ 117pm to say they couldn't make it and would be tomorrow. When you have to turn off your water due to a leak, waiting a day is not an option. Would have been nice to get a call before I took the rest of the day off of work so I could get my leak repaired!!