The Drain Team

Claudette C.

Lightning hit and broke a pipe under the slab. The Drain Team responded quick and attempted a fix. Their work was okay the problem was the price, VERY EXPENSIVE. I got taken for over $1200 for no repair. Their estimate to replace the pipes was 2 to 3 times what others estimated. Lesson learned, always get several estimates and ask your friends for referrals.

RevrendAndy B.

We have a family owned restaurant and we needed a plumber to come and fix a problem that we were having. Our customer's depend on our service and I expect that when I call another company I get good service. They didn't even bother to call or show up. I wouldn't waste your time with the drain team.

Phil K.

I am really upset this morning. I called the drain team and was put on hold by the answering service for over 30 minutes. When they finally got to the phone they said the office was closed till 10:00 and they would take a message. The answering service said they would page someone for me ask me personal questions about where I lived. Then no one called me back. 30 minutes later I called them back and got a live body who said he had already had assigned calls to all his plumbers but they could come this afternoon. I have used them before and they were great. But, they after hours service stinks.

D. T.

While watching water flow into my garage, I had a moment of clarity...I realized I much prefer our water to be inside our pipes rather than outside. It's just much more manageable that way. As the internet told me this job needed more parts, tools, and plumbing skills than I had on hand, I started calling a lot of plumbing businesses that advertise 24/7 emergency services. Long story short, i was looking at a long wait and a huge bill, unless I wanted to wait until Monday. The good folks at The Drain Team called me back, and let me know a plumber was en route. Hallelujah. I was still concerned that the estimate would be way outside my comfort zone, but I'd take any help I could get at that point. William showed up right away, and got right down to brass tacks: here's the problem, here's your options, and here's what it will cost... which was MUCH less than what I'd feared, based on verbal estimates from other plumbers. William is an incredibly friendly, easy-going gentleman who worked tirelessly to get the job done. He takes pride in his work, and didn't just throw a band-aid on the problem: he made sure the job was done right the first time. I definitely appreciate both the conversation and the quality of work, we're now a customer for life. Thanks again!

Craig B.

The Drain Team, hmm, named for draining your wallet. I had a plumber come out, he went over costs, which by the way, there's a cost for everything it seemed. I decided to have him snake it since it was a priority with the toilet water leaking over into the shower. The plumber finished and things worked for awhile, a day or so. The plumber said he can't go on the roof due to not being allowed cause they can break tiles with heavy equipment. Hmmm, I have a plumber friend who gets on the roof and he came out to fix the problems drain team caused. The first plumber though pulled up the toilet to snake it instead of the roof stack. This caused water to leak under a newer floor I put over tile. Plumber says to fan out to dry, so I do. It dried, but then I kept seeing water in the cracks of the stick tile. I had to pull he entire floor up. Good thing I did, water almost made it to our carpet. The toilet continued to work but the shower caused the toilet to leak out of the sides after I removed floor. I called again and a second plumber came out and did nothing. I called to explain and advise I wasn't happy about ruined floor. Plus I told the first plumber that the toilet needs to be sealed with two rings when my plumber buddy actually used an oversize ring with a normal one added when it was first installed. I wanted drain team to come back out and rewax ring and re snake since it says I have a 30 day warranty. The guy at office called and wanted me to explain several times. On the idea of having a 4th plumber come out, I told the office guy to cancel it. It seems they tried to prolong taking care of it so it would go past the 30 day warranty. The 3rd plumber even asked to look at first paperwork which shows well within a month. The 4th plumber says he needs to run to another job to get a camera to check things out after walking around house and asking questions like he cared, i'm not stupid, I can tell he was prolonging it. He never came back, so I called the office. I was told that he didn't come back cause talked to his boss. I originally told this plumber if it's gonna cost me more than I will just call my plumber friend. So apparently, since he didn't come back there would be more charge, see, what about warranty. My plumber friend, Antones plumbing, by the way, came out today and fixed """"The money drain teams"""" problem. So, if you want to spend more money and get damaged bathroom, bathroom you can't use, and the run around, go ahead call these guys. Oh, and the office guy kept asking to effect what exactly is going on/what's the problem. I could tell it's just the run around again so I told him to cancel the 4th guy they have caused too many problems already. He tried to keep me on phone but told him to cancel. So now, I feel they basically stole the approx $234 they charged to snake drain, not fix problem and damaged our bathroom. Oh yeah, was told HR would call and they never did. Good luck """"The Drain team"""" wish I could rate no stars.

J S.

We've had two plumbing emergencies this year and both times Tim at The Drain Team has been such a huge help. Both times we called for an appointment, Tim arrived within two hours (we did call around and other companies said it would be much longer). He quickly fixed the issue for us. Tim did a great job both times and was super professional and helpful. We will definitely continue to use The Drain Team and are really happy that they care about customer service and quality work at a good price.

Gautam B.

We have used the Drain Team several times with very good results. Most recently, we had Romelo install new water lines and several new valves in our kitchen. He was knowledgeable, professional, and I would not hesitate to use them again.

Cathy S.

Called this week for a french drain quote. Their website says """"french drain experts"""". We were rudely told they only do plumbing, and seemed annoyed we called. We will find another contractor.

K L.

We came home to a leak late Saturday night. We called the drain team and Bill came out immediately to help at 2am! We are beyond impressed! Marcus and Antonio have been available to discuss what could be going on every step of the way and they were both out of town! We are so thankful they can help us!!!

Sandra F.

Charged $282.95 for a clogged drain. Was told I needed another $650.00 worth of work to install a cleanout. I called a different company for a second opinion. Glad I did. There was a cleanout 3 feet from where the Drain Team plumber had been working.