The Drain Team

ItwillBeO K.

Senior citizen mom was quoted $397 for a job and when she wanted me to give the green light I was told it would be the same over the phone. When asked how they come up with the price J**h got defensive and advise he was doing my mother a favor! When I called to complain about his lack of professionalism and to get some more info, customer service advised that the work order was suspended and I was put on hold, when she came back on the line she said that the cost would be $283.97. Talked to the supervisor and he said he would deal with the plumber in his own way. At the end of the day I felt the Supervisor didn't believe that we were verbally quoted $400 and that the cost would be $283.97...take it or leave it!!! Oh the nice part was that the plumber went back into the house and told my mom and her friend that he didn't verbally quote the $397....what?? Please watch out of this plumber in particular.

Patricia W.

I called the Drain Team on a Monday morning due to a stopped up sink pipe beyond the J turn. They picked up the phone on the first try (what are you serious? Yes this is an actual operation). The operator apologized that she could not dispatch someone within the hour because of their morning workload (I had already told her this was not urgent). Dan, the man, showed up in 2 hours. He delivered a fair estimate, completed the work (it took longer than estimated and I WAS NOT CHARGED), suggested additional work for the future, and completely cleaned up any mess. I just moved to St Petersburg and am quickly discovering how many really sucky house vendors are floating around. In a sea of suckitude, the Drain Team was a breath of fresh air.

Y P.

The Drain Team, hmm, named for draining your wallet. I had a plumber come out, he went over costs, which by the way, there's a cost for everything it seemed. I decided to have him snake it since it was a priority with the toilet water leaking over into the shower. The plumber finished and things worked for awhile, a day or so. The plumber said he can't go on the roof due to not being allowed cause they can break tiles with heavy equipment. Hmmm, I have a plumber friend who gets on the roof and he came out to fix the problems drain team caused. The first plumber though pulled up the toilet to snake it instead of the roof stack. This caused water to leak under a newer floor I put over tile. Plumber says to fan out to dry, so I do. It dried, but then I kept seeing water in the cracks of the stick tile. I had to pull he entire floor up. Good thing I did, water almost made it to our carpet. The toilet continued to work but the shower caused the toilet to leak out of the sides after I removed floor. I called again and a second plumber came out and did nothing. I called to explain and advise I wasn't happy about ruined floor. Plus I told the first plumber that the toilet needs to be sealed with two rings when my plumber buddy actually used an oversize ring with a normal one added when it was first installed. I wanted drain team to come back out and rewax ring and re snake since it says I have a 30 day warranty. The guy at office called and wanted me to explain several times. On the idea of having a 4th plumber come out, I told the office guy to cancel it. It seems they tried to prolong taking care of it so it would go past the 30 day warranty. The 3rd plumber even asked to look at first paperwork which shows well within a month. The 4th plumber says he needs to run to another job to get a camera to check things out after walking around house and asking questions like he cared, i'm not stupid, I can tell he was prolonging it. He never came back, so I called the office. I was told that he didn't come back cause talked to his boss. I originally told this plumber if it's gonna cost me more than I will just call my plumber friend. So apparently, since he didn't come back there would be more charge, see, what about warranty. My plumber friend, Antones plumbing, by the way, came out today and fixed """"The money drain teams"""" problem. So, if you want to spend more money and get damaged bathroom, bathroom you can't use, and the run around, go ahead call these guys. Oh, and the office guy kept asking to effect what exactly is going on/what's the problem. I could tell it's just the run around again so I told him to cancel the 4th guy they have caused too many problems already. He tried to keep me on phone but told him to cancel. So now, I feel they basically stole the approx $234 they charged to snake drain, not fix problem and damaged our bathroom. Oh yeah, was told HR would call and they never did. Good luck """"The Drain team"""" wish I could rate no stars.

Paul S.

We have a family owned restaurant and we needed a plumber to come and fix a problem that we were having. Our customer's depend on our service and I expect that when I call another company I get good service. They didn't even bother to call or show up. I wouldn't waste your time with the drain team.

Kevin S.

We have used the Drain Team several times with very good results. Most recently, we had Romelo install new water lines and several new valves in our kitchen. He was knowledgeable, professional, and I would not hesitate to use them again.

Hollie O.

The kitchen sink drain pipes (that are leaking) run inside a concrete block wall. My wife called the company to find out if they are able to fix this from start to finish and to get an estimate, the lady said that yes they could do the job. When the guy showed up I explained to him how/what we found and what could be involved in the repair, he then told me that they will cut the hole in the block wall but they will not do the patch work (strike 1). Since the leak detection person did not show me the exact location of the leak his demeanor changed and almost sounded as if he did not want the job and he mentioned that he would have to cut holes in kitchen cabinets (strike 2). After showing the guy everything he went to his van to write up what I thought was an estimate ( it was actually the contract to do the work) for a minimal $700 plus taxes and what ever else might come up. While I was reading the paperwork he told me to just sign the line that is a waiver for him to do the work. Here is were it gets interesting. He told me that they are NOT responsible for any damage that they might cause. Basically, if they accidentally cut into the water supply that we will have to pay for them to fix that (strike 3). I then explained to him again that all I wanted is an estimate of how much it would be. He said oh that's right, you did say that, he then goes to his van to rewrite the estimate and 5 minutes later I see him leaving with out saying anything (you're outta here!). I personally would not recommend these guys to thread a garden hose because if the mess up the threads they will charge you to fix them.

Taylor V.

I am really upset this morning. I called the drain team and was put on hold by the answering service for over 30 minutes. When they finally got to the phone they said the office was closed till 10:00 and they would take a message. The answering service said they would page someone for me ask me personal questions about where I lived. Then no one called me back. 30 minutes later I called them back and got a live body who said he had already had assigned calls to all his plumbers but they could come this afternoon. I have used them before and they were great. But, they after hours service stinks.

Kiwi A.

I was very happy with The Drain Team. They were on time and (Tim) was courteous and professional. My problem was diagnosed w/in minutes and a fair price was presented before any work started. The problem was solved quickly and we're back to good. Based on my experience, I would recommend them to my friends and family.

Ryan M.

We paid this company over $900 to fix a pipe that was leaking outside. Since they have done the work, there has been a problem. The pressure in the house is not right and they will not fix it. They sent someone out and who said """"there is no problem"""" and now we have low water pressure in the house. Do not waste your time with this company. They are not willing to make something right that they messed up. Wish we would have gone with someone else.

Jerry B.

The worst. Took the time to explain everthing in detail to worker, he still placed pipes in the wrong locations, at the wrong angles, came unprepared - didn't have the right cable, the right clamps, etc. etc. He must have made three different trips to the hardware store. This job should have taken a day but instead took two full days and still isn't done. He then added another $1,000 to the price because he said he forgot to include some of the work we discussed in detail before work started. We've decided to finish the work with someone else to make sure it's done right. What a collassal waste of money. The job consisted of installing a new water heater, washer and dryer (with vent already in place in the ceiling) and sink. The room was fully plumbed before any work was done. Wish I had read other yelp reviews before hiring them.