The Drain Surgeon

Jean P.

Firstly, each one of these guys is an independent contractor. What you get with one, you may not get with all! That said, my specific entry is for a plumber named """"Hunter."""" The guy is awesome! Never did anything super special, other than his job. That was a big deal for me! I've never had to hire a plumber before, so I was a bit apprehensive... he put me at ease with his professional demeanor and down to earth speech. He explained his job in layman's terms. I've called him every time I've had an issue and I call him on his cell, just because it makes me feel better to talk to someone I feel like I know and can trust! If I had to say something bad, I don't have anything...

Elyce M.

I am not the one to give reviews upon receiving bad service but this is a company that I would say stay away from. I had them go out to one of my rental properties in Augusta GA to fix a back flow issue from the toilet. The tech called and offered to snake the the toilet, snake the main line or perform a hydro blast of the entire system. I asked him which one would fix my problem for sure and he stated the hydro blast would fix it for sure. I called the office at this point to get more information from a guy named Gary. Gary stated they would run a camera through the lines as well to make sure that it was fixed. I Paid $345 for this service with no problem expecting it to be fixed as this is the price that was quoted to me for the hydro blast. 2 days later my tenants called me to say the toilets are back flowing again. After calling them multiple times on Saturday and leaving messages for their 24 hr service line, I called a different company that sent me pictures of roots in the drain lines. I paid the new company to remove the roots and to reset a toilet that was supposed to be done by drain Surgeon. After I was able to get Gary back on the phone in an attempt to explain to him that I had to get another company to make the correct repair and request my money back for not completing what needed to be done. I could barely get a word in with Gary as he was in full defense mode instead of listening to my concerns. Gary told me that his tech didn't run the Camera far enough to see the roots and stated the owner only wants to refund half of my money. Gary also told me that he has dealt with my type of people before. The type of people that wants stuff for free. Then Gary said f*** you and hung up in my face. I have worked with my electricians, plumbers, roofers, and framers through my business. I have never had any one perform service incorrectly and then tell me to f*** off and accuse me of wanting something for free. This is sad as Gary is a manager of drain Surgeon and he has the wrong idea about customer service. I have paid twice for something that should have been fixed right the first time.

Yvonne D.

Backstory: After a pipe busted underneath our home and our landlord thought he could nickel-and-dime the repair with an unlicensed contractor, we spent 8 long days dealing with said unreliable/unprofessional/incompetent idiot, who actually made the problem worse and ruined a bunch of drywall in the process. Enter The Drain Surgeon, who not only showed up early, but re-plumbed the entire house in 1 day and did an OUTSTANDING job. Nothing but friendly and professional, and I'd use them again in a heartbeat. I highly recommend them.

Wes A.

This is my second time using The Drain Surgeon. I've used them for my commercial property and home now, and couldn't be more pleased. Both jobs were very large and completed professionally and efficiently. A big thank you to Larry and Ashley for all their help. Would recommend to anyone for their plumbing needs.

James D.

Drain Surgeons installed a new drain field for us back in February and we apparently now have black water leaking from it (visible in the woods where it was installed). We called them and explained to the call taker what was happening and scheduled an appointment for someone to come out and inspect - They never showed... I waited onsite for over 2 hours, called and was told by the call taker that the technician who was supposed to show had called in that day, with no concern to call and let me know. We scheduled another appointment and took time off work again, only for them to come, look at it and leave without even announcing their presence. I called after a couple hours and was told that they already came and looked at it. For several days I heard nothing back, so I called and was told by the call taker that she thought the technician suspected we had increased our water usage - I can assure you that with a small family of 3, our water usage is comparable to what it has been for the past 8 years that we've lived here, not much has changed. We also have no leaky toilets or fixtures. Regardless, they said that they were waiting on the county, but that someone would reach out. (This has been their excuse up until this point). I never heard anything back, so once again I called and was once again assured that someone would call - it is now Wednesday and we still haven't heard back from anyone. With all that said, I'm just trying to get to the bottom of it, as we've been trying to get an answer as to what is going on for a couple weeks now, calling numerous times, with no call backs. Surely they warranty their work, but at this point our brand new drain field is actively leaking black water into our yard and I have no idea what to do about it. I won't even mention how long it took for them to install the system - It's unfortunate, because based on the numerous good reviews, we were hopeful that we were hiring a good, reputable company, but The Drain Surgeon company has proven thus far to be utterly unprofessional, unresponsive and lacking in professional curtesy. I would recommend others steer clear of using their services.

Clarence J.

I needed a new drain field put in. The first day they came with their machine, they ran into one of my newly grown bushes crushing half of it and ran into my pecan tree tearing down a branch. They cut the power off to the shed in my yard and decided to leave the line that they pulled up just laying there. I called, they sent someone out to re-connect the power. He told me he would send someone out to flatten the dirt more and re-bury the line. 3 weeks later, a guy comes and breaks down yet another branch off my pecan tree. The dirt is still not flatten completely and the line is not re-buried. Now every time mow the grass, I have to watch out for that line. $5,000 to this company and I feel like they did a POOR job.

C.J. F.

We called three other plumbers in town to get quotes for replacing our water heater. The first told us that they couldn't do the work. The next two gave us quotes for what it would cost but when we called to have them do the work they never called us back. A friend referred us to The Drain Surgeon. It was pretty late in the evening when we called and a technician was at our house the next morning. Hunter would have done the work that day but we needed to contact our bank first. Once that was done he was back at our house the next day to replace our water heater. Also, they did an excellent job cleaning up after themselves. Had I not been home when they arrived I would not have known that they had been there (except for the fact that I now have hot water). Long story short, had we called The Drain Surgeon first it would have taken two days to replace our water heater instead of two months.

Angela S.

I called the Drain Surgeon because my hot water heater seemed to be having problems. After staying on hold with two other companies, the receptionist answered the call and scheduled an appointment immediately. The technician came out the next day. He checked my hot water heater, talked to me in detail about my concerns; which by the way were nothing that required repairs. He gave me some recommendations to extend the life of the unit. When I asked how much the diagnostic visit would cost. He stated nothing. I have already decided that if I need any services or repairs completed in the future, I will be calling Drain Surgeons. Customer service, free on-site diagnostic visits and efficiency are important and unfortunately rare these days. Thank you to the staff at Drain Surgeon and keep up the good work. I don't recall the name of the technician but he was patient and represents the company well.

Demeterius B.

After being told that no plumber would be available on the day that I called, I scheduled an appointment for the following day. I then received a call stating that they would be unable to fulfill my appointment as they had run into a more important issue and """"the boss"""" wanted all the plumbers there. I ended up having to call someone else, who to my pleasant surprise was able to come on the same day I called.

Jonathan L.

Drain Surgeon has been there for us on more than one occasion. Professional & knowledgeable. The first was a leak in bathroom sink and to remove burned out garbage disposal in the kitchen. The second visit was a blockage in the sewer line. They took video and showed that the line was clogged with roots and the clay pipes were broken at the seems. They explained the issues and explained the options. They replaced our sewer line and included the water line. Also installed a clean out for easy access in the future. Thank you! Happy to not have to worry about sewer draining.