The Drain Surgeon

Mark P.

This is my second time using The Drain Surgeon. I've used them for my commercial property and home now, and couldn't be more pleased. Both jobs were very large and completed professionally and efficiently. A big thank you to Larry and Ashley for all their help. Would recommend to anyone for their plumbing needs.

Wanda C.

Expert, very quick diagnosis and service. Didn't miss a beat, and even diagnosed the problem over the phone correctly. Highly recommended!

Tunya T.

Like other reviews have said, the people at The Drain Surgeon are very prompt and for that reason, Ill still give them a star. But everything that happened after was a disappointment. The price was very steep in my opinion. $300 for an hour of work (which was a simple toilet de-clogg). The biggest issue is this: the tech didn't use all of his own supplies for the job. He used our towels to lay the toilet on and to contain the sewage mess that was created from all of the splashing. He also asked me for """"an old cup"""". I didn't know that he would eventually use it to hold all of the material that caused the clog-- sewage covered toilet paper and a piece of plastic. For a price like that, I expect the tech to bring his own floor covering and """"old cup"""". I found it to be pretty bad customer service for a plumber to be asking the customer for supplies that would get covered in sewage... Finally, I was not told about how much cosmetic damage would be done to the toilet. There are deep, dark scratches in the toilet from the tool the tech used. Again, I am dissatisfied with the overall experience. I will not be using this company again to have my plumbing fixed.

Annette E.

I hired Drain Surgeon to do a check on my water heater for a home sell. They were quick and efficient at the property and were able to give me a wonderful evaluation after the inspection to allow me to present to the buyers. It's nice that they didn't try to sell me on additional services or equipment that I didn't need. The technician Larry was wonderful! I highly recommend giving them a call!

Inga M.

We called three other plumbers in town to get quotes for replacing our water heater. The first told us that they couldn't do the work. The next two gave us quotes for what it would cost but when we called to have them do the work they never called us back. A friend referred us to The Drain Surgeon. It was pretty late in the evening when we called and a technician was at our house the next morning. Hunter would have done the work that day but we needed to contact our bank first. Once that was done he was back at our house the next day to replace our water heater. Also, they did an excellent job cleaning up after themselves. Had I not been home when they arrived I would not have known that they had been there (except for the fact that I now have hot water). Long story short, had we called The Drain Surgeon first it would have taken two days to replace our water heater instead of two months.

Laird H.

Fast, prompt service, and knowledgeable technician. Thought that this was going to cost us an arm and a leg, because a. it was on a Sunday, and b. it was Super Bowl Sunday. Our overflow pipe was clogged and seeping into the sidewalk and street. The smell...yeesh. Ronnie Cooke came out and determined that the city pipe was clogged and it was in turn causing our pipe to clog. He was able to drain both pipes until he determined that the city was going to have to be called. Instead of leaving us to call the city ourselves he did it for us and they were out here in less than an hour. Big thank you to him and I would definitely recommend them for any sewage or plumping issue that you might have

Brad O.

Drain Surgeon has been there for us on more than one occasion. Professional & knowledgeable. The first was a leak in bathroom sink and to remove burned out garbage disposal in the kitchen. The second visit was a blockage in the sewer line. They took video and showed that the line was clogged with roots and the clay pipes were broken at the seems. They explained the issues and explained the options. They replaced our sewer line and included the water line. Also installed a clean out for easy access in the future. Thank you! Happy to not have to worry about sewer draining.

Robbie W.

Firstly, each one of these guys is an independent contractor. What you get with one, you may not get with all! That said, my specific entry is for a plumber named """"Hunter."""" The guy is awesome! Never did anything super special, other than his job. That was a big deal for me! I've never had to hire a plumber before, so I was a bit apprehensive... he put me at ease with his professional demeanor and down to earth speech. He explained his job in layman's terms. I've called him every time I've had an issue and I call him on his cell, just because it makes me feel better to talk to someone I feel like I know and can trust! If I had to say something bad, I don't have anything...

David S.

I will give them one star for showing up. Columbia County came out and found I had a water leak. I do have AHS but none of the plumbers had leak protection equipment. A friend recommended the drain surgeon . She had a leak, the found it and fixed it. I guess my prop was that I was only using them to find the leak. They told me that the leak was in the bathroom. I was told 99.9% chance. Guess whst, I was the 1%. The leak wasn't there. I called them back and they sent two technicians. I had him write on the floor where the leak was. Well, it wasn't there. Called them for the third time and the second technician came out. The original technician never showed and I was told then that the leak was under the tub. They dug under and it wasn't there. I called American Leak Dectectors and they found the leak. It wasn't even in my bathroom. It was under the AC unit in the hallway. I have a torn up bathroom. So much for 99.9% accuracy.

David D.

I am not the one to give reviews upon receiving bad service but this is a company that I would say stay away from. I had them go out to one of my rental properties in Augusta GA to fix a back flow issue from the toilet. The tech called and offered to snake the the toilet, snake the main line or perform a hydro blast of the entire system. I asked him which one would fix my problem for sure and he stated the hydro blast would fix it for sure. I called the office at this point to get more information from a guy named Gary. Gary stated they would run a camera through the lines as well to make sure that it was fixed. I Paid $345 for this service with no problem expecting it to be fixed as this is the price that was quoted to me for the hydro blast. 2 days later my tenants called me to say the toilets are back flowing again. After calling them multiple times on Saturday and leaving messages for their 24 hr service line, I called a different company that sent me pictures of roots in the drain lines. I paid the new company to remove the roots and to reset a toilet that was supposed to be done by drain Surgeon. After I was able to get Gary back on the phone in an attempt to explain to him that I had to get another company to make the correct repair and request my money back for not completing what needed to be done. I could barely get a word in with Gary as he was in full defense mode instead of listening to my concerns. Gary told me that his tech didn't run the Camera far enough to see the roots and stated the owner only wants to refund half of my money. Gary also told me that he has dealt with my type of people before. The type of people that wants stuff for free. Then Gary said f*** you and hung up in my face. I have worked with my electricians, plumbers, roofers, and framers through my business. I have never had any one perform service incorrectly and then tell me to f*** off and accuse me of wanting something for free. This is sad as Gary is a manager of drain Surgeon and he has the wrong idea about customer service. I have paid twice for something that should have been fixed right the first time.