The Drain Surgeon

Hope G.

One thing that most homeowners hate is when they have a problem that they are not able to fix. You worry about whether or not if you call someone if they will charge you an arm and a leg. The Drain Surgeon did done of that. I call them yesterday they can out on today. Mallory (the person that sat up the appointment) was very helpful and professional. She was willing and capable of answering any questions that I had. The technician that was assigned to me was amazing. He was in and out in under five minutes, but not before taking a look at my sink (which was not apart of the assignment) and provided me with the name of the product that he uses to unclog his sink. This will definitely be my go to company for all of my plumbing needs.

Jason G.

Overall the service was excellent. Backstory, this happened right after all the pipes busted in the CSRA when the cold front hit on Christmas weekend. My pipes clogged, not related to the freezing temps, but nonetheless, I needed help. Drain Surgeon was recommended by a trusted person, so I did. Well the weekend of new year's day they were packed. I called on Friday, and they told me Monday. Turns out, they were technically closed Monday, so I was told that the emergency technician could come out with no after hour fees. I assume this was based on the fact that I was scheduled during a day they were technically closed. The technician showed up, Eric, and he was awesome. Explained to me a lot of what was going on, what he should be experiencing during certain procedures, how the different drains worked, to include the exhaust vents and stuff. I don't really know what prices to expect, so I don't know if it was pricy, or just right. But it didn't break the bank, and they offered military/veteran discounts. That will always give an automatic +star in my book. Thank you for getting my drains clean.

Aleshia A.

I hired Drain Surgeon to do a check on my water heater for a home sell. They were quick and efficient at the property and were able to give me a wonderful evaluation after the inspection to allow me to present to the buyers. It's nice that they didn't try to sell me on additional services or equipment that I didn't need. The technician Larry was wonderful! I highly recommend giving them a call!

Logan W.

Regarding my main water line repair - The technician's first repair attempt was unsuccessful. Leak still visible. Technician tried convincing me that """"residual water"""" was to blame and his leaking repair was normal... I called bullsh*t and made him redo it. No leak this time. What concerns me is the technician was 100% willing to leave me, the customer, with an unacceptable repair. For $650 this was an unpleasant experience to say the least.

Jessica B.

On time, great service, fast. He came fixed our wall leak, then came later and fixed our out door leak. Same day service love it

Ella S.

I will give them one star for showing up. Columbia County came out and found I had a water leak. I do have AHS but none of the plumbers had leak protection equipment. A friend recommended the drain surgeon . She had a leak, the found it and fixed it. I guess my prop was that I was only using them to find the leak. They told me that the leak was in the bathroom. I was told 99.9% chance. Guess whst, I was the 1%. The leak wasn't there. I called them back and they sent two technicians. I had him write on the floor where the leak was. Well, it wasn't there. Called them for the third time and the second technician came out. The original technician never showed and I was told then that the leak was under the tub. They dug under and it wasn't there. I called American Leak Dectectors and they found the leak. It wasn't even in my bathroom. It was under the AC unit in the hallway. I have a torn up bathroom. So much for 99.9% accuracy.

G G.

Drain Surgeon in Grovetown GA - Deceptive Pricing and Unprofessional Organization The Drain Surgeon in Grovetown uses very deceptive practices for pricing. I had to wait two days (Saturday called, technician came on Monday) for a technician to repair problem. The problem was that my kitchen sink needed a collar to be replaced. The technician came in and immediately repaired the problem and left. He was on-site literally ten minutes, of which five minutes was writing the bill. Technican was knowledgeable and repaired quickly, so no problem there. Remember he spent five minutes of actual work. The Drain Surgeon charged 226.00 for a five minute job. They only part replaced was the collar. There was no pipe cutting or other work completed. I called the Drain Surgeon and spoke with Ashley who told me the charge is a standard charge for this type of work. She continued on to tell me """"time for the work actually done is irrelevent"""". Drain Surgeon has their set prices for each job. I asked to speak with a supervisor or someone to discuss the charges of 236.00 dollars on multiple occasions. This person she named, Shelby, has not returned my call on multiple occasions after I was told she would. Each time I was told she was out to lunch or on another call. They state they have a 100% customer satisfaction guarantee, I guess they do have this policy since they never return calls questioning complaints or problems. I would never recommend the Drain Surgeon for any work. They gough you with the prices they charge, the non existent customer service, and overall poor intent to even listen to problems with their work. The Drain Surgeon is very unprofessional.

Nick In Augusta G.

This is my second time using The Drain Surgeon. I've used them for my commercial property and home now, and couldn't be more pleased. Both jobs were very large and completed professionally and efficiently. A big thank you to Larry and Ashley for all their help. Would recommend to anyone for their plumbing needs.

Renee W.

I needed a new drain field put in. The first day they came with their machine, they ran into one of my newly grown bushes crushing half of it and ran into my pecan tree tearing down a branch. They cut the power off to the shed in my yard and decided to leave the line that they pulled up just laying there. I called, they sent someone out to re-connect the power. He told me he would send someone out to flatten the dirt more and re-bury the line. 3 weeks later, a guy comes and breaks down yet another branch off my pecan tree. The dirt is still not flatten completely and the line is not re-buried. Now every time mow the grass, I have to watch out for that line. $5,000 to this company and I feel like they did a POOR job.

Talithia J.

I called the Drain Surgeon because my hot water heater seemed to be having problems. After staying on hold with two other companies, the receptionist answered the call and scheduled an appointment immediately. The technician came out the next day. He checked my hot water heater, talked to me in detail about my concerns; which by the way were nothing that required repairs. He gave me some recommendations to extend the life of the unit. When I asked how much the diagnostic visit would cost. He stated nothing. I have already decided that if I need any services or repairs completed in the future, I will be calling Drain Surgeons. Customer service, free on-site diagnostic visits and efficiency are important and unfortunately rare these days. Thank you to the staff at Drain Surgeon and keep up the good work. I don't recall the name of the technician but he was patient and represents the company well.