The Comfort Authority

Julie P.

A huge thank you to Chase and Demmar for not only being prompt but also taking the time to fix the issue. Y'all were professional and diligent in getting the job done! Thank you!!!

Vaso A.

We wanted to replace our 19 year old unit before the summer months. Our electric bills were astronomical and the unit we had was barely cooling our home. I researched many companies and we decided on The Comfort Authority. On 3/14/24 Derek came out to asses our existing hvac and give us an estimate. He sat with us and went over everything we needed to know. We felt comfortable and chose to proceed. We had a budget in mind and the estimate was actually less than what we thought it would've cost. That was a relief! We wanted to go with a reputable company and not some fly by night place. The Comfort Authority backs up their work and that gives us peace of mind. The install was the very next day. Seth and crew were our installers. Seth was very professional and they did a fantastic job. Our permit inspection passed with flying colors. We are very pleased with our new unit and happy to have reliable a/c for the summer. Thanks for the great service!!

C G.

Had my AC maintenance by James M. I've been using this business for awhile now and every technician I've had so far has been very respectful and professional. James took the time to explain what he did as well as future recommendations for my unit.

John R.

The Comfort Authority Date of Install: 9/14/2023, Date of Review: 9/16/2023 Bottom Line Up Front: Very happy with the entire transaction from the initial contact, to the sales tech visit to the installation experience. Would confidently recommend The Comfort Authority for those wanting to replace their HVAC system. (Side note: TCA is a Seminole Heights company and has lots of experience with the homes in this area). Positives: Very friendly, professional and upfront interactions Low pressure sales focused on what the house really needed Installation crew was very friendly, professional and respectful of the property Observations: Would have been beneficial to have an expectation of the install time prior to the day of install General Commentary: We were replacing our HVAC system not of necessity but because we knew the existing equipment was very old (12+ years) and wanted to get ahead of any emergencies. This allowed my to take my time, do a lot of my own research and set up 5 company visits to our home and present their quotes. I selected the five based on what their online reviews (Google, Yelp and BBB) stated, the brands they carried and their websites themselves. The Comfort Authority was number 4 of 5. When I called TCA, the representative (I've forgotten her name) was super friendly and energetic. After explaining what I was interested in, she quickly found me an available time slot for a sales rep to meet with us. This first engagement was very customer friendly. The sales rep, Derek, arrived on time with a text sent in advance which included a quick bio about him. To keep this concise, the thing that impressed me most about Derek's visit was that his first focus was on what was the best option for our 70+ year old, very inefficient home rather than what the highest end options might be. Before he even took a look at the house or the existing system, he sat down at our kitchen table and listened to what our current situation and concerns were. From my research, I figured I would need at larger unit that was either duel stage or inverter technology. After reviewing the situation, Derek actually recommended a less sophisticated (though still vastly better) product than the existing A/C than I thought we would need. He also made sure the unit met the qualifications for the Federal tax credit. Within a couple of hours, I had a quote that was better than I expected - and could have been lower if I were able to have the work done the next day but travel commitments prevented that. He checked in with later that day and the next morning to make sure I didn't have any lingering questions or concerns. As an added bonus, since both my wife and I work from, Derek committed to supply two portable AC's to give some relief while the installation occurred. This was definitely one of the best sales interactions I've had. The installation team, led by Gary, was also excellent. The crew of three were very professional and polite. They arrived on time - around 8:30 am and quickly got to work which included laying projection for our floors and setting up the portable AC units. From the very beginning, Gary and team walked us through what the entire procedure would be and what to expect through out the day. At regular intervals, Gary would provide updates of the progress by sharing photos taken of the different work steps. A unique concern of ours was that one of our guest bedrooms historically has had little, if any, airflow. Once in the attic, the team identified the issue and corrected it as a normal part of the install. The full install took about 12 hours, but one of the first thing Gary told us in the morning is it takes him however long it takes him to get it right! They finished up running various cooling and heating tests and verifying the thermostat was operating properly. Two days after the install, we are very happy with the results. Our home is far more comfortable and, even though we haven't seen a utility bill yet, I can already tell the unit is running less. Overall, I will be recommending The Comfort Authority to friends and neighbors in need of new HVAC products.

Kimberly R.

This company cares about their customers and took the bull by the horns and fixed my issue. Appreciate the time they took and explaining in detail what the problem was. Will continue our relationship with this company, recommend.

Patrick S.

First company to respond to my HVAC needs. Ordered whole new system. Sales rep Derek made a good presentation and went over options. Didn't try to hard sell anything even talked me out of some things he knew I didn't need. The installers were all very friendly and professional. All were a pleasure to deal I look forward to utilizing them for scheduled maintenance service. Highly recommended.

Jim C.

Needed to replace a failing AC System. From diagnostics to Sales to Installation everything went smoothly. We were complete informed about everything we needed and what was to be done. As far as pricing goes, we ended up with a much better system for significantly less money than the competitors estimates. The installation was done EARLIER than expected and completed by two outstanding workmen who never once complained about the sauna-like conditions in my attic. The system is functioning perfectly and maybe too good since I woke up """"freezing"""" in the night, having to raise the temperature! I had a nice conversation with Steve, the owner, who stopped by to check on things -- nice touch and unexpected. Based on my experience, IMHO, don't bother with the big guys. This one beats them all.

Alisha L.

Unfortunately, extremely disappointed. We moved into a home with an original AC, 17-18years old. After a few years in the home & with a baby on the way we tried to do the right thing & be proactive. Decided to go ahead & replace it before it actually went out & was an emergency. Also hoping to have better air quality in the home. Saw a lot of good reviews & felt comfortable hiring this company; so honestly surprised in how disappointed we are. Spent a lot of money (obviously) and have now had the company out 5-6 times in a year, more than we ever did with the old AC over 2-3 years. Now there appears to be mold; so about to have to spend ~$500 for an assessment on that. Basically we just have to deal with that now & spend even more on a basically brand new unit that did not have mold issues before. AC unit completely shut off back in March/April, had it fixed & a few hours later it was out again. This time, asked specifically for someone in a manager/supervisor role to come out this time (4th time needing """"service"""" in 4-5months). They did not send someone in a supervisor role in the company.

Karen S.

The team was knowledgeable, polite, fast to respond and communicative. We appreciate their consideration of our time.

Alicia L.

Sean came out to do the yearly a/c maintenance and like everyone from the Comfort Authority, including the people who answer the phones, he was on time, efficient and nice. Thank you