The Clean Plumbers

RobCatherine G.

Jorge, our technician, did an outstanding plumbing job! He was knowledgeable, courteous and helpful. We outlined all of the items that required work, he provided us with an estimate, and we agreed on pricing and work to be performed. And with my Angie's List coupon, we saved an additional $31 which brought the actual cost lower than his estimate! Without hesitation, we highly recommend using The Clean Plumbers!

Tim B.

It's 12 am on Christmas Eve and ADAM from clean plumbers just left my house. Had a leak from my toilet and he fixed it and went the extra mile to make certain things were good. I can't say enough great things about this guy. I will be calling his manager when they officially open for business hours to tell them what an allstar employee they got working for them. Soooo thankful that I was fortunate to have him working on my problems. Won't call the other guys because these guys are all anybody will ever need. Hate that I had to have anybody come out on Christmas Eve but glad I called and got Adam. He was polite, he was knowledgeable, he was courteous, he worked really hard, he did the job right and he checked to make sure there was no problems before he left. Totally a great experience!!!

Jason H.

I had a disappointing experience as a whole. I contacted this company to repair what appeared to be a leak in my kitchen sink the night of 10/21/19. We set an apt for the following day (10/22/19) and to their credit they called first thing in the morning and set a window of time they would arrive, and they were punctual in that window. I had a young gentleman named John who showed up to do the service who was nice enough. He put the shoe covers on and came in to assess the situation. So far so good. He took about 2 minutes to look at the sink and came to conclusion that the """"cartridge"""" needed to be replaced in my Delta sink. I asked if he was sure because he didn't really take much time looking around to truly assess the situation and attempt to identify the actual issue. His response is that """"this is the only thing it could be"""" and assured me it would fix the issue. He then went to my garage to shut the water off, and in doing so removed the shoe covers, and from that point on was in and out of my house with his work boots on. Things are going downhill from here. He quickly replaced the cartridge, which took about 5 mins, and gave me my invoice of $214 (including a coupon) which I then asked was so high, he replied it's due to labor. So I guess this means their hourly work rate is $2400/hr! Even at that time I was fine with paying $214, IF the leak was fixed. It clearly was not. I called them a few days later to explain that the sink was still leaking badly, and the work that was completed did NOT address the issue, and I asked for a call back the next day. No one called me, so I had to call repeatedly to get a supervisor on the phone by about 2pm the next day. I explained the situation to the supervisor """"Paul"""" and he assured me that he'd call the next day to discuss a refund, it's now Wednesday and I have yet to hear back after several more calls and emails. Through this process, I've learned that the actual issue was caused by a loose connection on the sink nozzle. I went to Lowes, bought some plumbers tape for $1.98, and tightened the connection myself. Problem fixed! SO I was able to do what they couldn't and fix the leak with $1.98 and a couple turns of a wrench! I've paid them over $200 to identify the issue and fix the leak, neither of which they did. To be clear, IF the cartridge was the issue and IF the leak was fixed, I would be ok with this resolution even though the prices are still pretty high in my opinion. But instead, I PAID FOR LABOR I DIDN'T NEED, TO REPLACE A PART THAT WASN'T BROKEN, TO REPAIR A LEAK THAT THEY DIDN'T FIX! Update...I've since spoken with them and the supervisor initially offered me half my money back, which I guess is a start but frankly makes NO SENSE. Their rational is that they replaced the cartridge, of which I'll remind you wasn't broken in the first place therefor didn't need to be replaced!! I explained this to the supervisor, and even offered that they put the old cartridge back in, and at that point they offered to refund all but $59 which again I am unsure how we came to this number since the fee for them to come out and identify the issue is $39. Whatever, it is what it is, and I'm not going to argue or lose sleep over $20. Use this info however you want, but I can tell you I am disappointed, and will definitely be looking elsewhere for future plumbing needs.

Ed E.

The tech was on time and very professional. The work was done as quoted and I think the charge was within acceptable range. This is the second time I have had the Clean Plumber's. Will call them again.

Tina A.

They were upfront about costs. That's the kind of plumber service that people appreciate. Outstanding customer service and quick response to time, John and Paul Jr. were efficient, thorough and polite. Will definitely use them again.

L. B.

Shop around - charged $249 for 1 hour work -- repairmen polite -- he replaced shower cartridge using our part & installed rubber gasket for toliet connection - left to get a part because he dropped cartridge pin inside wall - this was very expensive for simple job

michelle l.

They were able to get plumbers to my house on the day I called. They were upfront about costs. That's the kind of plumber service that one hopes for. My water softener up and died and spilled a ton of resin into all of my pipes. All the water turned orange. I called a couple other places, but they were busy and recommended Maurici Plumbing. Thank goodness they were able to send two plumbers to my house to clear out all the resin. I called at about 3:45 PM. By 4:30 PM, they were there, and they spent the next 3 hours going through my whole house and flushing out pipes and replacing jammed toilet parts (that resin is crazy). They were nice and polite. They explained the final bill to me and gave me advice about other plumbing issues. I was very happy with the service I received and can happily recommend this company to anyone needing a plumber.

Emily E.

Outstanding customer service and quick response to time. Highly recommend this company for any plumbing needs!

AlKimmie A.

My guests called me on a Saturday afternoon stating that water is coming up from the toilets and the tubs throughout the house!!. I called around to several plumbers in the Tampa Bay area as this was an EMERGENCY SITUATION!! I called Maurici Plumbing and Jorge was dispatched to my home. He was about an hour and a half away but reassured me that he will take good care of my home and my guests. Jorge arrived 30 minutes early and knew exactly what to do. He started on the outside and snaked the entire exterior line. After the water went down, his knowledge did not stop there. He gave me his synopsis of what he believed caused the back up and proceeded to cut down my piping the way that it should be (ground level) and place a cap on it. Jorge was very friendly (although I knew he was tired), clean, efficient, and the price was fair for the emergency Saturday catastrophe. Special thanks to Ms. Val and Jorge for making my guests feel special and for the quick/clean work, and not hurting my pocket in the process. I will definitely call you and recommend your Company in the future. God bless.

Jimbo B.

Their website states: """"Upfront and fair pricing: When you contact us, we'll give you a free estimate on your plumbing project."""" Their phone person """"Val"""" told me it would be $39.95 to have someone come out to give me an estimate. If you can't honor what you advertise... I won't begin to consider you regardless.