The Clean Plumbers

Robert W.

I am very pleased with the service I received from Jim M. of The Clean Plumbers in St. Pete. I had dealt with Bessel, the company with which they merged, and had been satisfied as well. I had a slow draining kitchen sink, which Jim repaired after explaining at length my options--actually his options--in attacking the issue. The charge was fair, given the amount of time spent, the thorough explanations, the result, and the pleasant nature that Jim displayed throughout the process. I would not hesitate to recommend him and his company.

Jonathan C.

Terrible company, they're essentially crooks. I do NOT recommend the Clean Plumbers!!! They botched the installation of a brand new State water heater and refuse to take responsibility for anything. The technicians were not careful during the attic installation. They wanted to charge for knocking away parts of the wooden stairwell leading up to the attic rather than simply lifting the unit through the removable panel in the ceiling (that should have been my first red flag from them. I shouldn't have to point out the obvious to a professional plumber....). In coming to address the issues that arose with the unit, they failed to identify the problem/s after several attempted fixes. They are blaming the brand new water heater unit itself. How convenient...We researched State water heaters before buying one and they have a good reputation, even the Clean Plumber technician said they're almost always solid. It seems much likely to me that the Clean Plumbers workers would have banged something in the unit around (the electrical wiring, the nozzles, pipes, etc.) when lifting it into the attic and into place. They seemed to struggle and I remember it made so much noise that I was concerned that they weren't being careful. By the way, the Clean Plumbers were the ones who mentioned picking out our own water heater to save money, but did NOT mentioning that they would later use that as a reason to not take responsibility for problems nor as a reason to not warranty their labor. It's also worth noting that the water heater company is willing to refund the product, if it's found to be defective, so the only company not willing to take liability so far is The Clean Plumbers. They tried to charge us ANOTHER 1100$ to do the same job again...and there's no evidence that it wouldn't simply fail yet again, given that they made the initial problem worse. When speaking with the manager or owner, I was calm but assertive, whereas he got mad and hung up. He was extremely unprofessional. I'll be having an objective third party investigate what is wrong and then I'll be pursuing the relevant arbitration and/or legal action to receive a refund for this poorly done job. These trade companies never seem to take responsibility for their work in recent years. I've noticed it's a growing problem. They need to be held accountable by consumers, in the same way we all would be if we messed up our own jobs. If they had any sense of customer service at all, they would have apologized that we're lacking hot water (they never expressed any apology or concern) and tried to, at minimum, generate ideas to arrive at an amicable resolution.

Yordanos A.

This was a second trip to our home to see what may have been causing blockage in our pipes since we have bubbling sounds in our toilets. The plumber (Adam) advised that it could be something in the main line on the first trip. We had him come back out in an attempt to fix the problem so he did the camera on the main line to figure out what was causing the blockage. There was gunk and buildup based on the camera view and said jetting would fix the problem but they don't provide that service. He charged us $551 and went about his business m. This would've been a good disclaimer upfront to the homeowner. I now have to call another plumbing company to do the jetting.

Kim C.

The Clean Plumbers came out and gave an estimate for a big sewage pipe replacement job, after starting the job there was an obstacle and the job could not be completed however Paul helped us solve our problem at no charge and connected us with someone who had the equipment to get what we needed done without having to remodel the bathroom to get the plumbing fixed!!! They are very good and honest company and they have been family owned and in Tampa fir a long time. Great company!

Michael J.

edit: 7/11/2022 - I spoke to Paul who was very apologetic for the situation. They have agreed to resolve things going forward and gave me a direct number to call in the future. Doesn't resolve the issue we had, but certainly lets me know that they wanted to acknowledge and take care of any issues I had.

Billy A.

YES I understand .... guess that is why took 6 months to reply to my post! I stand by my post! Total bait and switch.

James I.

We called Maurici /Clean Plumbers for 2 separate issues - a toilet in December 2021 and a Water Heater in January 2022. Pros: They can usually get to you in a 2-3 days time. (With all going on in the world, many places are taking weeks to get back to you so I'm appreciative of their relatively quick turnaround tie.) Their call fee is around $60 or less. They are relatively quick at their work and generally come on time. They do assign a set time instead of the dreaded 8-12 cable time frame shtick. They came late on the second job due to car trouble, but called us to let us know. All workers were courteous and answered all our questions. Cons If you have older appliances/plumbing, it seems like they often nudge you towards a new item even if the old one can be fixed. On both jobs, we replaced a toilet and was $540 approx and a new water heater for $1500. While the heater was a necessity to have replaced, I'm a bit skeptical that the toilet needed. Also, my Dad had wanted a longer , more oval shaped toilet , but the plumber basically brought one that was only minimally different than the older one. Their prices a little higher for certain jobs compared to others we have used in the past. They were a little less than Cornerstone but more than others. Overall: If you have a plumbing problem needed to be resolved quickly, I would recommend them as they are fast and reliable.

Michael C.

I fell onto the toilet in the middle of the night breaking the tank attached to the toilet. I asked for the ADA approved toilet. It was what I thought extremely expensive though. Service was great and installed.

Chris W.

I had somewhat of a strange case for using The Clean Plumbers. I had a plumber I trusted that I was using through another home repair company. It turns out that he was their only plumber and he quit! The company I trust was referring their plumbing jobs to The Clean Plumbers until they could hire a new plumber. I know that they would only refer to a quality company. I did some quick research and liked what I saw about The Clean Plumbers. They are affiliated with the Better Business Bureau and have an A+ record. They also have been in business for decades. My tech showed up when he was supposed to. He wore a mask while inside and was quite efficient. I had a repair that was covered by the manufacturer's warranty. Even though The Clean Plumbers didn't install the equipment it wasn't an issue that I wasn't paying for the repair. I feel I actually got a plumber upgrade because The Clean Plumbers are available 24/7 for emergencies. I hope I don't need to make use of that but it's nice to know it's available.

RobCatherine G.

Jorge, our technician, did an outstanding plumbing job! He was knowledgeable, courteous and helpful. We outlined all of the items that required work, he provided us with an estimate, and we agreed on pricing and work to be performed. And with my Angie's List coupon, we saved an additional $31 which brought the actual cost lower than his estimate! Without hesitation, we highly recommend using The Clean Plumbers!