The Best Appliance Guy

Daniel B.

Trust the other reviews that have already dealt with this company. Yes, the genteman is friendly when you can finally get him on the phone or out to the house BUT he is clearly scamming people and taking advantage of the situation.

I paid him a 'service call fee' to come and diagnos/fix my chest freezer. He determined that it was a faulty compressor and said he would order a new one. I had to then call him weekly to ask about updates and he never had a good answer over the next two months.

He eventually came back out to look at the compressor again and that was when he stated that 'they had sent him the wrong one'. It never really made sense to me.

Well yesterday I had Roffoni Appliance Repair (just call them next time first) and within 5 minutes he was able to determine that the compressor was totally fine and the issue was a broker interior cooling pipe. This issue is not fixable.

The Best Appliance Guy always has a voicemail that is full. He will sound very polite and be very nice while on site but I do not think he actually does anything specific.

BEWARE!!!

N R.

Had Tod out last week to service my Subzero freezer. He was very stand offish and rude. He defrosted the freezer, said I needed a part. He didn't tell me which part was defective. He asked for a $50 deposit which I gave him cash. He only takes cash or check. I asked for a receipt he said he would email an invoice or estimate. I called him back no info on the part, no email. I am left without a working freezer and very poor communication. After reading the yelp reviews, this guy is scamming people. I do not want this guy to continue to take advantage of others.
Update: I was hasty in making this review. Tod came by the house and refunded the money. It was a lack of communication and I apologize for not giving him a chance to make it right before posting the review

Cindy W.

Did a okay job installing although not the ""best"" but I also paid him to haul away the old dishwasher and he said he would be back later that day or the next. He never showed up. And left the old dishwasher on it's back in the middle of my kitchen.
He didn't return my calls, my texts or my email. I finally had to pay another person to haul it away.
I would never recommend Todd again!!

Michael W.

Lol. The guy just never bothered to show up for our appointment. And I definitely didn't bother to call him back.

Lucy L.

I discovered this guy is a scammer. I believe he just mickey mouses stuff together so they break. He's been out 5 times & the last time he didn't show & didnh call it's been a few months of dealing with him ""getting parts"" & excuses. Don't trust Todd

Karen S.

This guy is a shyster, takes advantage of the elderly and completely unprofessional and NOT trustworthy.
He came to my moms house, said that the oven needed a part, took her $125 and never contacted her or was able to be contacted after numerous phone calls. Two weeks later, we were able to get an awesome company to help and he was here the next day.
Do NOT do business with this place.

Ross C.

The WORST appliance guy is more accurate. He charged me for a service call, said he would order parts, never called and never returned my calls.

Diane W.

Was referred to The Best Appliance Guy by Idlers. Wrong! He came, charged $159 to repair 3 year old dryer. Receipt said ""found bad rollovers causing noise in dryer, replaced, all is okay."" Wrong within a couple of days the noise was back!
I texted and called because the noise was not fixed. I recorded the noise. SO loud! He never answered text or returned calls.
Having a new dryer delivered this Saturday. Don't waste your money and time on this guy!

Christine K.

Had a wonderful experience with this company. Not sure what all the negative reviews are all about. I called on a Monday and he came out on Tuesday and completely fixed our Sear Kenmore Pro fridge. I would not hesitate to call him again.

Lou M.

I wish I could rate Todd more highly--he is friendly. Unfortunately, after paying him $60 to repair my dishwasher, I had to chase him for information and status updates. He said he had ordered a part and kept saying he should have it any day and would return to fix the DW. After several calls to him (no calls from him), he finally admitted the part was unavailable. I don't even know if that is true. He said he could only accept cash or check when he came for 10 min initially. Now I understand why. It is $ just lost at this point. Also, although he uses a cell phone for his biz, he told me it didn't accept messages. I can not recommend this service unless you have money to waste for zero results.