Texas Quality Plumbing

j l.

I have insurance for my water heater with Homeserve via Center Point Energy.
When it started leaking,I called Center Point Energy and it asked me to call Homeserve.
Homeserve sent a guy from TEXAS Quality Plumbing to inspect the heater and he said it needs to be replaced.
An appointment was made and 2 guys from Texas Quality Plumbing,as soon as they entered my house,one of them waved a flexible pipe at me and said these are better pipes for you hot and cold water going into the water heater .
I said fine,lets use it,he said you will get a phone call from Homeserve.
A lady from Homeserve called me and said according to my policy,any part outside the heater is my responsibilty and $199 will be charged to my Center Point Energy bill for those pipes.
I disagreed with her and asked the plumber to remove these flexible pipes.
He removed them and replaced them with free pipes,which contradict with the policy where anything outside the heater is my responsibilty.
So beware,you could end up with flexible pipes and $199 on your next gas bill

George O.

worst customer service ever!!!!, did not show up in the time frame , they scheduled, called said they were running behind,showed up 6 hrs late, we had to call them for an update. they sent out the youngest or bottom of the list technicians. office manager or dispatcher did not even call for an explanation, we took off work spent all day waiting, the only thing associated with texas quality plumbing, was the quality wrap on the van, in think all good reviews were written by family and friends, would not recommend this company for any plumbing jobs, maybe to hook up the garden hose.

Maureen D.

We recommend them highly. After receiving several quotes to re-pipe our house we selected Texas Quality Plumbing. They protected the floors throughout prior to starting work and cleaned up each day. Pepe and Frank worked very professionally and kept us informed throughout the process. Pepe solved problems creatively to minimize the impact on the drywall. At the end of each they gave us a summary of what had been completed and what we should expect the next day.

Tim F.

Had a problem with a toilet. First they wanted to change the internals. Then claimed the toilet had been discontinued, they could not get parts and we would have to replace the toilet. We called Kohler and this was not the case. They recommended we change a seal that we got at Home Depot. Repair took 20 minutes and cost $7.

I will not call these clowns again. They're crooks.

S H.

Came out the same day as I called. Showed up on time. Work quality was great ( plugged drain). Did not leave a huge mess but cleaned up after work was complete. Plumber was professional and explained what had to be done, then did it. I will call them again if I need a plumber

M C.

We have used this company for a couple of years for minor repairs and maintenance and have been very pleased with their work.
During the past month we used them for the plumbing work in our bath remodel and they exceeded our expectations!
They always arrived when scheduled and came out several times as the work progressed. Rosa and Mario were super helpful in answering my questions and in scheduling the technicians appropriate for each stage of our job.
The technicians were very polite and competent. The office staff did a great job of communicating via email and phone.
Would definitely recommend them and will use them again for future plumbing needs.

John J.

I have used this company for several years now for my Midtown townhouse, and they've always done a great job! I am honestly surprised to see the negative reviews, but my experience has always been positive and I think they do good work for a fair price. I will continue to use this company to help maintain my house.

A. M.

Basically incompetent. Had them attempt to service a drain and garbage disposal at my rental property. Renters called me directly to express their concern that the technician they sent out was clueless. Spoke to plumber/tech directly and had to instruct him what to do and check. His only suggestion was to replace my brand new garbage disposal (about 6 months old) at a cost of $700 min (not making this up). I paid the $75 service fee to get him off the property and had it serviced. Avoid!

Tarek H.

The work done was fine, but should not have cost as much as I was charged. After some research and talking to another experienced plumber, it seemed I was charged a premium for a fairly straightforward job.

Alvin H.

Texas Quality Plumbing is a con operation contracting for another con home repair operation called Homeserve. They came to my home supposedly to repair a problem with my comode backing up using a bait and switch routine where once they started the work, they told me the repairs were not covered by my home repair policy and so they would have to charge me an inflated price that was some $300 above what a normal plumber charged me for the job. Texas Quality Plumbing's plumber on the job was named Ryan and another unnamed assistant. When I rejected the excessive quote he gave me for the job he promised me he would put my comode back the way it was when he came to my house but he kept the bolts that held down the comode to the floor and covered the screws back up with the caps. The next plumber I hired who ended up doing the job informed me of the missing bolts and strongly hinted Texas Quality Plumbing did that in revenge for me not letting them do the job. Both these companies screwed me but Texas Quality Plumbing deliberately tried to cheat me and then retaliate when I refused to fall for their con.