Texas Quality Plumbing

T J.

Technician arrived almost 2 hours late. He was talking on his phone the entire time that he was visiting my house. He didn't seem to care about his job or about paying attention to what he was doing. I don't recommend this company.

David M.

GREAT job on the plumbing fixtures under my sink.

HORRIBLE job on the 'install' of my dishwasher. This was a management issue (the technicians were very nice but over tasked...). My dishwasher is tipping forward when I open it...it was not seated into the area where the old one was removed from...parts were left out...they turned on the system and left packing material/tape affixed racks. System ran non-stop for over 8 hours (should have waited to make sure it stopped from their 'test' cycle)...and after turning it off the water was still rushing in. But no worries...the plumbing fixture worked like a charm! (gotta take the wins where I can get them at this point...). :)

Now I am out what I paid for the installation...will have to call Lowes to make sure it's installed properly.

Roland M.

So I've used these guys a couple of times. This last time was a bigger job and the understanding and patience that Cedric my plumber that showed has was great. He accessed the job and couldn't have been more detailed about how we needed to tackle my problem. This day and age I appreciate them more than they know. If you use them tell them I referred you and I'll get a kickback. Definitely suggest calling them if you get an outrageous estimate from another co.

Top G.

Ran super late. So please have a service manager call when y'all don't meet your appointment windows. Wasted most of my day waiting. Other than that resolved the plumbing issue

Ruben G.

We received the service through the HomeServe insurance through CenterPoint Energy, and the plumber came out and did a great, effectively and fast repair of the gas leak. We were very impressed with the work and how fast they finished the work. It was actually done in a few hours and should have been a seemless transition to obtain a final inspection to set our gas meter again. Unfortunately, our experience went downhill from there. The plumber insisted we needed to pay @$1,500.00 additional repairs in order to start the transition to request a final inspection. Luckily, I'm a former CenterPoint Energy employee and was able to confirm that most of the repairs listed in the estimate were bogus. I immediately called the city and HomeServe to get guidance and they were able to tell me the plumber has an obligation to file the permits and final inspection regardless of the status of any other repairs they seem to think is necessary. I called Texas Quality Plumbing and tried to reason with the inspection department to submit for a final and they would not approve until I agreed to allow them make the repairs and even insisted to a payment plan because I explained I could not afford all the repairs quoted. It was not until I threatened to file a complaint with the state that they agreed to send a final permit inspection to the city, and I could just sign a waiver, decline repairs and pay for any additional trips the city inspector has to make.The city inspector came in and confirmed non of the repairs the plumber quoted were necessary and I only needed to do 4 things to get my green tag and only 1 of those required an actual part which we purchased for less than 25$ and installed it on the water heater. Consumers be aware and ask a lot of questions before agreeing to prices and repairs. Get several quotes and read reviews. The lack of honesty was disappointing because if I had gotten a quote in line with the city inspector, I would have been happy to give them the job to make the repairs. Nonetheless, they delayed my inspection for being dishonest, and I had to continue to take care of essential needs like purchasing food, taking showers, and cooking meals with family members . I will file a complaint with the state because of the delay. I was held hostage to their greed.

Cheryl B.

orrible! do not use! David came out yesterday. He was nice, but didn't have equipment needed. He told me I would be first job today, so stayed home again from work. Get a message from Texas Quality that plumber will be at home between 11am-1pm. Ok no problem. 1pm comes and goes, no update. Call them 2 more times to get ETA, told 3pm-5pm. ok fine. Call back at 4pm and told tech would be there closer to 5pm. NO SHOW, NO CALL, MULITPLE CALLS MADE AGAIN, NO RESPONSE!!! Home Serve is luckily routing my job elsewhere after they call and say they cannot come tomorrow after this no show !! Unacceptable

Trula B.

David is very helpful and knowledgeable about his craft. He completed the job I requested and took a look at other issues that I had and gave me good information. Quality of work was excellent. Flowerbed was put back intact just as before digging. Also, initiative was taken to insulate pipe for the winter. Thank you so much for your hard work.

Karen N.

Contracted through HomeServ to prepare outside leak at water line. Once scheduled, they kept us informed of changes. Although our appointment was moved out twice, we were pleased overall with their service, quality of work, and timeliness and would likely use them again.

Bfoxy4life ..

They contract with homserve. I tell them the stem is leaking and when I turn the kitchen faucet and bathtub faucet to hot water the pressure drops drastically. I walked Josue over to the bathroom and turned the faucet on in the tub. The stem leaked and when I turned it all the way to hot the pressure dropped. He says it's the interior plumbing that needs to be replaced because Houston has hard water and all of the minerals (which he started naming "like magnesium and phosphorus") mixing with the hot water causes scaling. I have interior coverage with home serve and it is covered (scaling over time can cause a complete blockage)
per home serves interior coverage copied straight from their contract if you put in 77029 as the area code.

What is a Covered Repair?
Repair or replacement of the following inside Your Home, for which You
have sole responsibility, which is damaged due to normal wear and tear:
* The partially or permanently blocked or leaking System pipes that carry
fresh water and wastewater


Like I said I turn the tub faucet on along with the bathroom sink on so he can see the dramatic difference. He says that the interior plumbing needs to be replaced. A lot of older homes have galvanized pipes and over time scaling happens. Josue says let me go out to my van and speak with homserve to try and get it covered. Home serve calls me and says that the valve is a fixture, and it isn't covered. I'm like huh (the girl with home serve is named Nika and she had a very bad attitude) I said we didn't talk about him replacing the valve. I said the stem was leaking and he said the interior pipes needs to be replaced. She then states that he didn't say anything about the interior pipes. Josue is still sitting in his van. At this point I have an extra device and I am recording this entire conversation because I knew it was going to be some BS and if you are wondering Texas has a one-party law and I consented to being recorded, look it up!

I asked him did he tell her about the interior plumbing needing to be replaced. He said "yeah I mentioned it but like I told you home serve won't cover it because you still have pretty good pressure. the only time I have seen them cover it is when there was a complete blockage." then Nika says "that there has to be below 30psi in two or more fixtures open in order for it to be considered low water pressure. She said that my water pressure is measuring 50 psi with two or more fixtures open and that's why home serve is not covering." I asked her how she knew it was 50 psi when he never gauged the water. I had to go outside an ask him to gauge the water.

I kid you not I am being told two different things from Josue who has totally changed his story and Nika the idiot with a bad attitude. He never checks the pressure in my home. I tell him to come back inside and check the pressure. he says ok ill come back in and check the pressure. He never comes back in. I start recording him sitting in his freakin van. I go back outside cause home serve tries to call me again. I answer it but don't hear anything then they hang up and don't try to call again. Like I said I am recording. I go ask him what is he doing because he never came back in the house, and he never gauged the water pressure. he says yes, I did I have the pictures. I said show me. he placed a gauge on the outside valve infront of my home and says that it is registering 60 psi. When I checked my audio recording Nika said my psi was registering 50 now Josue says its 60. I asked him why he didn't gauge the pressure in my actual home on one of the fixtures because that's what Nika said.

There is a character limit on this, but I have Nika and Josue on recording. Very unprofessional, bad business on home serve and Texas Quality Plumbing. This business can contact me if they want to listen to the audio. Josue didn't check any of the fixtures in the house. I turned the water on in the shower and the bathroom faucet. that's as far as his "inspection" went. I called homeserve to let them know they are sending out another plumber. i dont think I can attach the audio but I would if I could. I took video of him sitting in his van which what he basically got paid to do but not sure if i can post that either

Matthew G.

I had a poor experience using this business to fix my hot water heater in July and August 2022.
We have a fairly new and common Noritz tankless hot water heater which stopped working in mid-July.
I went with the fix proposed by them, spent over $1,000 doing so. They have been out 5 times since(hot water has been intermittently on and off since then), a few different technicians- and no one has been able to figure out why their repair can't fix the problem.
The office manager at TQP also has been hard to get a hold of and doesn't always return calls.
Finally I called another company this week.
Their technician figured out the problem within an hour or so - it was a faulty valve not the sensor they replaced. Furthermore, the other company arranged to get my parts replaced under the warranty, which TQP didn't tell me was at least an option. I will not be using them again.