Terry's Plumbing

Melody N Jack F.

I called for a redo on a mobil home that i had tenants in - All was good even had to wait two weeks out ! 4 days before appointment Terrys called to canx appoint. Now rescheduled four weeks out. I had no water, cracked pipes , needed help. Just was NOT going to happen.
A neighbor , just found out, they have been waiting for Terrys plumbing to "" finish"" their job for 3 MONTHS. Really!!
I called another Plummer they came out did the job, for me, in 4 hours. New PEX pipe and fittings. I gave them nothing but praise ( lunch & a dinner).
Terrys is NOT worth the call or effort- try anybody else!!

Richard W.

We had an issue with our kitchen hot water valve where the copper connection under the shutoff valve actually separated on a Thursday requiring us to shut off the valve at the hot water tank. I called Terry's plumbing and Darlene stated the soonest they could get out was Tuesday, so I thought I'd have to keep the hot water off for 5 days, well not so. Darlene, while we were on the phone, made a recommendation on how to ""cap off"" the line at the sink until they could get there and that recommendation worked, disaster averted. Their technician came out on Tuesday and fixed the problem in just over 30 minutes. When we received the invoice, the labor charge and parts pricing were fair. We highly recommend their services and will use them again. Thanks Darlene, you and your crew were great.

Katie L.

Best plumbing shop in town. Reasonable prices and a hard working crew. Highly recommend!

Nicole P.

We have used Terry's Plumbing for decades, both personally and at the business I manage. Terry's has never been anything but prompt, courteous professional and affordable-all of this while delivering superior work. I would highly recommend them for any plumbing work- from new construction, to remodels and repairs.

Pilot M.

DO NOT use this guy!!!! I used him once, he gave me a window of time to be at the house and he was a no-show in that time. He eventually showed up an hour late. He was at our house for at most 45 minutes, yet when the invoice came, he charged me for 3 hours of labor at a ridiculous rate of $105. He also up-charged the materials used by over 300%. what a joke!!!

Gary S.

I had a plugged main and of course it had to happen on the weekend. I called several plumbers in the area and was unable to get anyone to check out my problem until the following Monday.
I called early Monday morning and was pleasantly surprised that even though they were booked they would arrange for one of there people to check out the problem. They informed me of possible prices and gave me a time window that I could expect to see a staff member.
The plumber showed up at the appointed time and went right to work.
He had worked on the drains for about Three hours and the informed me that he needed backup.
His coworker was definitely on his game going over all possible problems and trying not to duplicate what had already been done.
They shut down about 4:30 that night and assured me they would get the problem resolved the following day.
Day two was looking bleak they still had not found the problem. That didn't stop them from plugging away at it a couple other plumbers came by to offer assistance and advice and finally about 6 hours into it they busted the clog loose!
Relief!
I hated to think about the price but knowing how hard they were trying took a little bit of the pain away. Bottom line they got the job done as quick as possible and I would call them again if I needed s plumber .

Kurtis H.

Our rentors Called terrys on a sunday for a non emergency slow drain
the crew came out with a camera and looked down a pipe ( at super high sunday rate)
fixed the clog and charged us $1200.dollars!!!! we paid it and told the dispatcher to NOT come back.. they did come back and we now have another $1200.Dollar bill!!!
rip off? you decide

Paula M.

They returned my call within an hour, came out to look at the job (install gas line for dryer) and Lance performed the work that day. Great service, fair pricing and great guys to deal with.

A A.

We have used Terry's in the past with good outcome,so when we were doing a remodel,we called them. We were looking to purchase a extra tall toilet. The man that came out for an estimate on the remodel was Steve. He said he had a extra tall toilet that they could give us a deal on. We went down to pick up the toilet,got it home,and found that not only was the toilet preused,it was smaller and the wrong one. We took it back and they loaded up a 2nd one. We got it home and it was also the wrong one. We then drove back into town for the 3rd time and than were given a toilet that was the right size,but had no tank lid. They called us in a few days and we were given a lid. We didn't open it right away as our bathroom floor hadn't been completed yet. Today we opened it,and it was the wrong lid. So my husband calls and is connected to Steve who immediately starts being argumenative and disrespectful.He also tells my husband he is lying. We are asked for the lid back and then told we would be charged for the new lid. Luckily we noticed that the manufacturer phone number and item number was stamped into the tank and their representative was absolutely amazing and is sending us the tank lid for free . We are now using a different plumber as we will never use Terry's again. My husband is a 69 year old disabled veteran and deserves to be spoken to like a human. Had he not been on speaker phone,I wouldn't have believed the way the man representing this business spoke to him.

John R.

My renter required a emergency septic tank pump. Terry's could not respond for a week. Meanwhile another company we contacted Ed's Septic of Astoria responded immediately. Terry's then shows up one week later . My renter told Terry's the tank had already been pumped. Terry's had been onsite for 5 minutes. They charged me for pumping 1,000 gallons. I wrote to their office and explained the situation and submitted proof of previous pumping 7 days earlier. Bottom line they simply didn't care the invoice stands pay up.

I hope any one who reads this heeds my warning and selects another company to do business with.