Terry's Plumbing

Sean S.

Finding great businesses for home repairs can be tough in South Florida. Luckily, when we were in need of a plumber to repair a drain line for our washer, Terry's came out in the beginning of the service window, called before to verify it was a good time, and was professional upon arrival. Jose was an excellent plumber who delivered tons of information, how I can prevent issues in the future, and was an extremely hard worker, testing and retesting the repair to ensure maximum flow of the drain. Thank you Terry's and Jose for helping get our train flowing again.

Carol B.

Came the next day! Jose F was very professional, friendly and quickly diagnosed the problem! Worked to its completion. Couldn't ask for a better plumber to recommend! Really knows his craft! Thank you! Will call for your services again I'm sure!

Tiffany C.

Michael was my plumber today and he did a fabulous job. Seamless and in a timely manner. He communicated when he'd arrive, the costs, knowledgeable on causes/preventions/best practices and the time he would take. Very personable and I'd highly recommend to anyone whether you're renting or own!

Florida S.

Rude and racist! Their plumber came out and after quoting $300 for changing the thermostat on a water heater, he said it was suddenly $345 and another 15% extra for paying with a credit card. After going to the the atm, he cursed at me for being a foreigner. DO NOT USE THEM!

Scott H.

Terry and his Daughter came to my home after there employee caused a house fire while putting in a shower fixture. Now when you have a house fire and considering Oakland Park Fire Department came out it should be reasonably known by contractors that 4 permits must be pulled and the home must be brought up to current code, not the old code. Also service dog(s) are granted access to even restaurants to hotels and so-forth because they not pets, but actual medical equipment. Well Terry told me that he would do right by right by us and cover the cost. Well basically I acted in good faith with them. However, I also notified my homeowners insurance company within the required 72 hours per Florida Statue to preserve my rights for coverage. Well to not go into great detail Terrys Plumbing with Arch Insurance failed to handle the full claim. And I'm still within the statue of limitations to sue but not limited to Terry's Plumbing and Arch Insurance Company. I hope they come to table with this final notice of intent with a reasonable and acceptable offer. Because once a lawsuit is filed, I will not settle without a judgment for one major fact. Unless it's a Judgement awarded then I'm taxed on it. So no settlement offer will be accepted with preserving a Jury Trail which means the cost of the case(s) have just went up. Btw - remember believing that holding out would cause us to bankrupt and take the original law offer. That thinking didn't work then and will not work now. A total shame on how a combat disabled veteran with service animals was treated even the the Department of Veterans Affairs letter that Arch Insurance got a copy of, tre Dishonest, Disrespectful, Disgraceful, Unethical, Bullying and more.

Jen L.

Terry's Plumbing has provided the WORST service I have ever had from a contractor. I have lived in my condo for 12 years and never had a plumbing issue until they came and replaced my shower valve. Less than a year later the shower is leaking behind the wall and from the shower in exact area they were suppose to fix. The tech was here for 30 minutes and charged $900. I called them about the leak and they were extremely rude and said they only provide a warranty for 30 days. Then they said they would send someone out to look at it but then that time came and past. They didn't answer my call until I called from my husbands phone and then they said it will cost $150 an hour to come out. Their workmanship is HORRIBLE and their customer service is even worse. Do yourself a favor and DO NOT USE THEM!

B P.

This is an update to my original post below. VERY HAPPY! So yesterday, April 26th, Terry of Terry's Plumbing saw my low review online and he reached out to me to find out what exactly happened and why I was so dissatisfied. After I explained to him what happened and why I was unhappy he said """"that is not how we do business"""" and he promised to make it right. I also explained that I had use them previously and had always been very satisfied. They immediately reversed the credit card charge for my second visit and for the amount I paid to have a new faucet expressed shipped. And for my inconvenience he promised to install my new faucet at no charge once in arrives. I expressed my gratitude to him for reaching out and explained that we all make mistakes it's how they are handled that makes the difference. I am happy to say I will be using and recommending Terry's plumbing again. Thanks you so much Terry for making thing right! Previous Post On April 10th I called Terry's Plumbing, which I have used several time before, to have them install a separate cold water shut off under the kitchen sink for my refrigerator's water line. They knew what need to be done yet they didn't bring the part with them. They also gave me a service call price over the phone and a price per each additional hour. This in contrast to what their website states, which is """"free estimates"""". Good thing I was able to negotiated a flat fee price beforehand. They installed the part and left apparently without checking their work. While also charging me a surcharge for using my AMEX. Again the additional fee was not mention on their website. The next day when I used my faucet I discover I had low flow in the kitchen faucet only. I immediately checked to make sure the valves where fully opened, which they were, and that the end of the sprayer was clean of any debris which it was. So I called Terry's plumbing again and explained the problem. They said the plumber was out sick and they would send someone in a few days. When the plumber arrived for the second time he removed the valves and checked the pressure which was fine. He quickly put everything back together and said it was an issue with my facet, which was working fine before they installed the valve. As he left he told me for $100.00 he would install a new facet. I told him I would do it myself and my facet my warrantied for life. Two minutes later another knock on the door asking for $50.00 for a water pressure check. I said shouldn't have you done that the first time before you left? He said sorry I have to charge you another $50 plus the surcharge for using AMEX. Again no notice of a price any point during the scheduling or when he arrived as it states """"free estimates"""" on their website. I reluctantly paid the $50.00 and told them I would never do business with them again. Hire at your own risk, seems shady!

Debbie N.

This plumber is what gives plumbers a bad name,I called for a backed up drain,they came out and snaked it,5 days later it was backing up again,they came back and this time they used a camera,800$ for the camera they said the pipe was completely blocked and it would cost 7000$ to repair.I asked them to email me my receipt and the proposal so I could look into my insurance.The next day I didn't receive either in my mail,and after several calls,by closing time I still didn't receive an email,meanwhile I called around and another company came out,they also used a camera 400$ charge that would be canceled if I used their company (Terry's only offered 1/2back),and their estimate was2500-3500,so they started work.The next day went by with multiple phone calls yet no email,not even the receipt for the 800$ I already paid!The next day by around 2-3 pm I finally did get my receipt and estimate,again stating 7000$ plus they did leave openings for increasing the price, I called to let them know I decided to go with a different company and then they said they would give back the 800,I told them even with that they were too high,then to add insult to injury,they tried telling me they sent the wrong estimate,mine was only 2700$""""""""..I reminded them they told us in person 7000,how could it now suddenly drop,now on top of thieves they chose to be liars,not a company I would ever do business with again!

Eric B.

Called Ricky today to get a quote on a total drain replacement. Didn't really want to give me the time of the day. Wanted to charge me $350 to RE camera the drain to tell me exactly what I know needs to be done. I offered to provide the camera viewing from a different company that shows what the problem is. Clear to see drain needs replacement in first 30 secs of video (complete waste of time and money to do it again!) Regardless the $350 charge was more important than getting a quote. I was fine paying $ for service trip btw But... they will not provide quote in writing. Kinda lost with the fact that they won't give a written estimate. Especially considering the job could run $10,000! Expected more from the customer service level. Expected to be able to get a written quote Sad that a customer who is looking to spend ALOT of money was brushed off so quickly.

Todd H.

We recently went through a 2 week debacle (see Grand Rooter review) when Terry's Plumbing was referred by a friend. We called left a message on a Saturday evening, they immediately called us back, we made an appointment for that coming Monday, they arrived on-time, charged us half of what the other plumbing company quoted (that didn't even include everything we needed) and completed the job within hours (other company made up a story about unavailable parts that caused a significant delay). We could not be happier with Terry's Plumbing--Terry and his team (Jose) went above and beyond, even fixing things we didn't realize were in need of repair. Being that we are first time home buyers, its difficult finding companies you can trust. You can trust this company--I highly recommend them! Thank you, Terry's Plumbing in Greater Fort Lauderdale!