Terra Nova Engineering

David D.

I had a great experience with Terra Nova Engineering. They provided a sewer lateral quote promptly, and of the three bids I obtained, they offered the best price and the best warranty. Sheila was responsive throughout the entire process, and the work crew was in and out in one day with everything finished and the site left in the same or better condition. It was easy to schedule a time to obtain the certificate, and Sheila even made sure I had the right paperwork on hand to obtain a city rebate. I wish all contractors were this easy to work with!

Rich H.

Terra Nova Engineering was swift and professional. Don't settle for cut-rate when it comes to your sewer lateral. I was afraid of scope creep or being overcharged. They came out, performed the job in 1 day, and there were no ""Gotcha!'s"" or any up-charging. They performed the job at the bid price which was very reassuring. There may be other competitors that offer lower rates initially, but then they charge you extras like ""Camera fees"", or whatever. Also sometimes you get what you pay for. I will definitely be using their services again when I purchase another home in the east bay. I would also recommend them to anyone that needed a sewer lateral replacement performed.

Susan A.

I needed a major sewer line replacement in a hurry.Sheila from Terra Nova came out the morning I called and moved her schedule around to get the job done two days later. The crew was efficient and friendly, the work was completed by mid afternoon, the inspector signed it off and I was 100% happy with the job. I highly recommend Terra Nova Engineering

Ian S.

This is a mixed review. My interactions with the company were, for the most part, professional and the primary work of installing the sewer lateral was done competently but they made one HUGE MISTAKE.

However, many months after the new lateral was installed I started having issues with water backing up in my lower level when running the dishwasher and laundry at the same time. This recently became much worse so I had a plumber come out for a quote. The initial bid was for 125.00 but quickly rose to 800.00 when we discovered an old pipe under a layer of concrete needed to be repaired. Once that was fixed...onto the big realization.

When Terra Nova replaced the sewer lateral they DID NOT do an accurate job of assessing the drainage from my house. They connected the lateral to my bathroom BUT NOT to my kitchen or laundry. This was an additional 800.00 dollar repair.

I brought this up with Terra Nova asking for some financial support since this was incompetence on their part. They refused and just pointed to the contract which stated a single connection from the house. I'm not a plumber and had no idea how the drains from my house were laid out. That's why I hire professionals and specialists. They didn't even have the decency to apologize (presumably because that would be admitting to a mistake).

Their excuse/response. ""This was a trenchless job so we didn't see it."" And, ""There was root intrusion in the pipes, so we didn't see it."" I saw the photos - the root intrusion was frequent but visually and physically minor. Not an excuse.

So, while the lateral work was done competently the complete oversight of one primary drainage connection to my house is ridiculous and simply careless. Draw your own conclusion from this review but if you want a thorough, detailed, and 100% competent job I CANNOT recommend this team. If you want to pay the same amount as all the other bids but get a subset of the work - go for it.

Sweets S.

All the good reviews here are earned. I found this place through yelp and was very happy with the process. It was quick and simple. Sheila was very helpful!

Ram R.

I highly recommend Terra Nova Engineering for the lateral sewer work. Sheila was professional and helpful in getting everything set up for the job. The workers were on time, professional and got the job done in one day. Through the efficient work of Terra Nova's Employees, it was stress free for me!

Rachel H.

I would give 6 stars if I could. Sheila was easy to work with on the phone, I got a quote right away because Terra Nova understood I needed help fast (sewer line leaking-yikes!) They fit my job into the schedule quickly, finished early, and stuck with the original quote. Thank you Terra Nova!

Joel P.

Having recently purchased a house in Richmond one of the first ""to do"" items was to replace the sewer lateral. Tera Nova came recommended by the seller's realtor and was the company that had done the assessment and bid in the disclosures. I was concerned that this would put the house off- limits for days and would be a big disruption on the street. My fears were unfounded.

Tera Nova provided me with a written bid that seemed very reasonable, compared to what I had seen on other homes we had considered. Once I signed the bid they came the next business day and went from start to finish in a single day! Considering that this included excavation, replacement of the sewer lateral and cleanout, refilling the pits that were dug, repaving, new concrete in the driveway, inspection and certificate, I am blown away that this could be done in one day. They left the site as clean as it was found. I highly recommend them for your project.

Erin K.

We just bought a house in Richmond and had to have the lateral sewer done to code. Sheila was great, she arranged everything and the work was done and inspected in one day. The price they quoted was fair, the team arrived right when they said they would, they left the yard in perfect shape, even careful with putting hoses around plants. I would highly recommend them to anyone needing work done.

Maria N.

TerraNova is a great company very Professional and nice team, they are helped me fixing a job (Sewer Lateral replacement) that was badly done by HNR plumbling who is not taking responsibility even though I still have guaranty with them..
"" I'm blessed I came across with Terra Nova Engineering "" they fixed the problem at once.