TCH Plumbing

Kirsten R.

While the problem got fixed away, they left DIRTY toilet water on the bathroom floor. . Didn't even ASK for paper Towels or anything to clean it up, and didn't even ALERT me that they left it that way. $205 bucks for less than 5 min. of work and I has to ASK about what the problem could have been.

Tricia B.

Generally nice employees, but that's really the only positive I have to say. I hired this company after receiving a recommendation from my property management company. The first plumber that arrived to diagnose what eventually was determined to be a hot water slab leak did not have the locator tool needed to diagnose this. He removed a shower head while diagnosing, and luckily I already had a newer one waiting to be installed. He needed a piece from the new shower head set to rule-out something else. I should have known by the mess he left from installing a shower head that I wouldn't be pleased with future work.

The next week the owner Jeremy came out to diagnose with the locator tool. He was kind, thorough, and left me feeling confident in hiring TCH to do a complete reroute of hot water plumbing to all fixtures in our condo.

The two plumbers who followed were also nice, but unfortunately I wouldn't recommend their work to future customers. They left the biggest mess. Drywall dust covered the entire condo. They attempted to leave a double-vanity uninstalled on a Friday afternoon, stating that it would be easier for our contractor to patch the drywall hole that would be hidden behind it if reinstalled as they found it. We didn't have a contractor booked, so that was an unwelcome assumption on their part. There were staples left in the walls where they put up plastic to prevent leaving a layer of drywall dust everywhere, again unsuccessfully. I was disappointed, but at least the plumbing issue had been resolved.

The real kicker is when our trusted contractor came a week later to patch 11 drywall holes left by the plumbers. After inspecting the job and assessing the pieces of drywall TCH left behind, he shared that the work TCH did was less professional than he's used to seeing. It was also identified that the water valve for our laundry unit was damaged, which TCH neglected to mention or fix.

Sue S.

I had a floor drain back up. Under our washing machine. After reaching out on Friday they had the Plumber call me to schedule. Showed up on Saturday morning right on time.
So professional. Tate was his name.
Spent over an hour cleaning out the drain and had his hands full. Never complained.
Ran a cycle in the washer to make sure the drain worked. It did.
Cleaned up after himself. Had to disconnect the lines etc. he did an outstanding job.
I would absolutely use them again.... but hope I don't have too!! Haha!

Sandra L.

The technician did not wear a mask and commented that he did not need to wear a mask. We asked him to wear one and he said he didn't have one. I will never call this company again for any plumbing repairs since they have not mandated a mask policy for the staff or the consider the safety of the customers.

Dave A.

My water bill had been increasing over time. I called TCH Plumbing at the recommendation of my HOA management. Chris was on time and very professional. He diagnosed the issue in a matter of minutes, a leaking toilet tank. Fixed at a reasonable price, and now I have peace of mind. Pleasant office staff and reliable service!

Jason P.

Not Good. Do not hire TCH they are dishonest and incompetent. They had to come back multiple times to fix their own mistakes which also caused additional damage. In my opinion, their workers are negligent, and their practices of lying for the benefit of others in conflict of interest is deceptive and malicious. One of the plumbers made a direct threat and acted very unprofessionally. Stay away!

Kevin S.

I have been referring and using TCH Plumbing for any plumbing needs for over 3 years. They have always had a quick response and done a great job with clean outs, fixing leaks, replacing valves and soon a new water heater for me in a house we just bought. One of my friends had a sewer line issue and one company told her should would have to rip up 24' of flooring to access a sunken water line, I referred TCH and through their detailed inspection they only recommended 8' of flooring to be removed to make the repair, this of course was significantly less in cost than her previous quotes and she was Thrilled!. TCH is always out to be fair in pricing and their integrity has shown through. I HIGHLY RECOMMEND THEM!

Kate S.

I called this company because they were listed as approved on the vendor list for my HOA. I was so glad I did! They came out in a little over an hour and Jerin, the plumber they sent was so nice and helpful. He explained lots of things to me that I would never had known. The work was excellent! If I ever need another plumber they will be my choice!

Loren N.

Had to call these guys on New Year's Day for an appt on Jan 2. They were friendly, efficient and affordable. The plumber who showed up knew exactly what needed to be done and jumped right in.
These guys were great.

Kristin L.

The water was set to be turned off for my town home complex at 9am, to my surprise if got shut off at 8:31am! I called the property management company and they didn't know why it was shut off early. While taking my dogs for a walk I saw a TCH van and thought I'd ask the technician (in this case Brandon, he didn't give a last name). He told me the HOA told him to shut it off early and drove to another part of the complex, so I called the property management company back, they said they told him 9am. I found Brandon again on my walk and asked him who with the HOA advised him, this time he said it was his company not the HOA who said to shut it off early. I called TCH they said they were already working on getting to the bottom of the problem and would call me right back. The woman I spoke to on the phone was very nice and returned my phone call promptly and said Brandon read his paperwork wrong and would be spoken with.

Long story short, Brandon gets 0 stars in my book, he read his paperwork wrong and was unprofessional when I was trying to get to the bottom of the problem. However the rest of the company was very nice and handled the problem with class, so they get 5 stars. Which is why my combined rating is 4 stars.