T&C Plumbing & Rooter

Rick D.

Referred by our home warranty provider. Initially set up appointment for Friday at 8:00-10:00AM. Good thing we checked the confirmation message within the text, they rescheduled for 10:00-12:00 AM without asking us if this time would work. My wife had to re-schedule her other appointments to accommodate this. After following up we requested call from technician. Got a call from office at 11:30, tech would be enroute soon. Tech finally called at 12:15 to tell us he was delayed with the earlier job and would try to be at our house by 1:00PM. Needless to say, my wife could not wait any longer and left at 12:30 PM. Tech never showed up. It would have been good if these guys would communicate with the customer. They failed on this important part miserably.

Bill S.

I wish I could leave a good review but unfortunately I can't. Our home warranty company referred us to T&C. They did come out the next day, which was the only good thing that happened. Ivan came out, took maybe five minutes to find out why our pilot light would not work. He said I will order the pilot light assembly, and be back Monday to put it in. I called Monday morning, and some guy answered and said the part is in we will be out tomorrow between 8-10 AM. I waited no one showed, then I get a phone call from a women, saying the part didn't come in and we don't know when it will, we will call you when it comes in? I had been without hot water for four days, having to take cold showers, and they are leaving it open like this! She said sorry.

So I called the Warranty Company, they were completely useless, I kept hearing roosters in the background, obviously someone working from home in the Philippines. He said they did not send us any information or paperwork on your water heater. The guy calls T&C and they said they will get to it when they can.

So, I called around on Tuesday, and was told by Water heaters Inc. that my particular water heater, is on a major recall since 2012-2016 for a fire hazard and faulty pilot light assembly, he said T&C has to know about it, because AO Smith water heaters are used extensively in new homes and old alike. So, I called AO Smith, my water heater is on the recall and they sent me a control unit and new burner which includes the pilot light. They will be out tomorrow to replace it free of charge.

T&C should have known about this, or made an attempt to look it up. Ivan was very lazy and just wanted to move on, didn't care in the least, and neither did T&C management. Stay far away, if I kept waiting, he would have fixed only 50% of the recall issue, and the water heater still could have caught fire. I called five companies up here, and they said they wouldn't touch it, that it needs to be handled by the manufacturer. Kind of sad if you ask me.

Patrick S.

We got referred to T&C through our home warranty company. After two weeks, they never sent a report to the company, they missed the arrival window for one appointment and failed to show up or communicate in time for two other appointments. They are too busy to answer the main phone number, the voice mailbox was full, and it takes hours for a return call.

Sherlla C.

Found them via yelp by requesting a plumbing service. I sent it out at 7pm & they responded that night & were at my house the following morning for a free quote. I had a leak under my sink and their technician diagnosed it was the faucet. I was able to purchase a faucet of my choice & they came back to install it for me for a good price. I really appreciated that they were extremely flexible with communication as I was at work during a lot of this. Im a little late on the review so it has been 10 months since the installation and I've had no issues. I would definitely work with them again.

Mary Virginia W.

We got referred to this company through our home warranty company. It took them a week to get out to replace our water heater, and then it broke a a couple weeks later. Then it took a couple days for them to come back out to look at it. They told us they would have to order a part for it, which would take another couple of days. Meanwhile, a random repair person who was at the house to look at our furnace, actually fixed the water heater but said we should still replace the part. It's been a week and our water heater is still working, but T&C has still not called us about the part they supposedly ordered and are going to replace. I would not recommend this business.

Ahmed A.

Great company, they gave me 5 years of warranty and they delivered on it, I had a water leak after 3 years which I thought it's the water pipes they installed, When I contacted them they send the tech the very next day and he inspect everything and worked really hard until he helped me find the cause it was the AC unit leaking not the water pipes nor the swears.
Great people highly recommended.

Christine B.

came by at 10 AM to fix our water heater for American Home Shield warranty. Was here less than five minutes and said it needed a part which she would go and pick up and come back. We never heard from him again despite updates in the American home shield app, saying he would return at 2:20, 3:40, 4:20, and so on -- never saw him again

Ekta A.

I was assigned this through my home warranty for not working water heater, I was able to get an appointment after 2 days, when the technician came he said it's broken and need to be replaced. He said we will get a call from the home warranty company in a hour and water heater will be replaced within 24 hour. It's been 24 hour and he didn't submit the report to the company. We have been out of hot water for 4 days, and this people don't understand the nature of the issue and accordingly prioritize it

Firoozeh E.

The company is scam and a group of crocks. I did report them the same day to the better business bureau and they have already been reported to the insurance company that sent them.
These people first came out and said we have to talk to the insurance then replace the unit we said we want the best and will pay the difference they said which brand do you prefer we asked what do you recommend they said Kohler we said fine then the guy comes with a fake item made of plastic parts and says it is taller than yours I said you know it needs not to block the shutters, let me look and find one he said send me the photo of what you find. I did send him the photo he goes and places the plastic cheap faucet in the box of Moen and comes and says see it is the same as you have sent the photo, which one do you want, I said insurance pays some so what will be my out of pocket? He says 120 dollars extra plus 20 dollar gas I said fine he installs and leaves . I keep looking and thinking this is not looking like the one I purchased and one that he claimed he installed after careful inspection, it turns out to be a cheaply made of plastic placed in a Moen packaging, I saw the packaging and trusted the item inside is what shows outside but apparently not!!!!. I have included photos to prove the point do not become a victim of a scam by this company it seems it is a small family/friend owned working together and milking the elderly or misinformed customers. Compare both photos I am cheated big time. The company contacted us and send supposedly a supervisor, who came and as he saw the faucet he too claimed it was a Moen, I said where does it say Moen he couldn't find it, he claimed the technician was just hired and he would be reprehended, I don't believe a word call me cynical. Once you lose my trust hard to gain it back. The tech also claimed he fixed the faucet outside attached to the structure to be found not so. So please, please do be careful with this company. Consumer affairs informed me to report them so their license be pulled I did not do so. This should be enough punishment.

Aminta G.

I thought I was going to have a big issue ahead of me. Luckily T&C plumbing came by to assess the situation. Long story short the leak was not caused by any of my pipes, it was actually my back neighbors. However, Josue can in and did all kinds of tests to make sure the water wasn't coming out of my house. He was very honest and thorough!! I'll be giving my neighbor their number as well.