Taylor & Murphy

Laura J.

NOTE: I am writing this review on behalf of the homeowner, who does not have a Yelp account.

""I have been a customer of Taylor & Murphy, Inc. for over 45 years and have been completely satisfied with their service. Oil deliveries have always been made in a timely fashion and service calls promptly answered and addressed by competent and courteous personnel. At those times when repairs or replacements of elements have been necessary, I have always had complete confidence in their recommendations and installations.""
Elizabeth J.
Newton, MA

Erica F.

Taylor & Murphy has been a really great choice for us. We have two oil burners, both placed in not very accessible sections of our basement, and their service people have always done a great job tuning them up and getting them ready for winter. If we ever have a question about our bill they respond immediately and are reasonable. If we have a problem they come out right away, day or night, even on holidays, which unfortunately for us has happened more than once. I highly recommend T & M!

Jean H.

My elderly mother has been a customer of Taylor & Murphy for many years. She had a pipe freeze and burst in her heating system a while back. T&M went to extraordinary ends to fix it immediately and even found a plumber to assist on a weekend. At another time they called me to say she had only used a nominal amount of oil which raised red flags. They met me at the house, diagnosed the issue. secured the replacement part (at extra effort) and installed it the same day. Their technicians have been knowledgeable and helpful in both instances. In the interest of full disclosure T&M is offering a $25 credit for a favorable review. My experiences with them have been favorable, credit or no credit.

B. B.

We've used Taylor & Murphy for over 5 years. I like that they offer a billing program that runs 10 months a year, so we can space out our payments and not be hit with larger bills during the colder months. They've always been quick to send a technician the few times we've had to call about a problem with our heating.

Jim G.

We have been happy and loyal Taylor & Murphy customers since we moved to our home in Acton in 1994. Everything they have done for us has been excellent - from regular delivery of fuel oil, to rapid response for any heating system repairs, to friendly and knowledgeable office personnel and service engineers. We have an old and somewhat unique Italian boiler and they have the expertise, tools, and parts to keep it running so that we've haven't had to replace it. We only have positive things to say about the entire Taylor & Murphy organization! Don't hesitate to check them out. You'll be happy that you did...

John B.

We've been Taylor and Murphy customers for the last two years. They're an honest and dependable outfit, and we've been pleased with their service.

Laetitia G.

We used Taylor and Murphy as recommended by our landlords... Well... We can tell they aren't the ones paying for oil. At $4.09 /gallon, T&M is about $0.40 more expensive than the competition in the area. That comes to about $100 on our oil bill. On top of this, they came refill our tank without asking or being asked to, after we explicitly said we would call if we needed a refill. When confronted about it, they offered no solution or compromise. They promised me someone would call us to discuss the issue. 2 weeks later, we haven't heard from them other than receiving a huge bill in the mail.
Don't use this company. They are crooks. We will be switching to a new, cheaper oil provider.

Debbie M.

My first experience with Taylor and Murphy was when they installed a new oil burner for me. They were competitive with the price and polite. I have been using them ever since for oil. They are always helpful. Whenever I have a question, I can email them and they get right back to me. I also use them for my oil burner cleanings and I have been nothing but pleased with their services.

Larry F.

I have been a customer of Taylor and Murphy for over 10 years and have been extremely pleased with their responsive service. In addition to making general service calls, they recently installed a new boiler and hot water system. The pros and cons were patiently explained to me so I could come to an informed decision.
One service call clearly stands out in my mind before I installed a new boiler/hot water system. My boiler was shutting off intermittently. I am well aware that an intermittent problem is very difficult to find. On the technician's first 2 visits he replaced the most likely components that might be the culprit. Unfortunately this did not solve the problem. On his 3rd visit he sat in the boiler room for an extended period until the intermittent failure occured. He then identified the intermittent part and replaced it thereby provinding me with warmth during the winter.

Kausik S.

Taylor & Murphy have been my oil service provider for a several years, and I have always liked their service. They were also the contractors I chose for a recent air-conditioning job and an oil to gas conversion work at my house. They have a great crew who are also very customer oriented. Mark Taylor gave me a great price and worked with me through the project. These guys are good !