Tassio Temperature Control

John B.

I recently upgraded my outdated heading/cooling system to a new AC/Heat Pump. The Heat Pump uses no natural gas and it sips electricity. I will be compliant with California's initiative to become electrified. Tassio came highly recommended by my neighbor. Despite this I interviewed 4 different companies and chose Tassio as they offered an American made system, as well as agreed to rebuild the ductwork, which they coordinated with my insulation contractor. Avo Avedien, Juan Ortiz and Abi Behena Gomez provided top notch service and they made certain the installation went smoothly. Their crew was on time, organized and pleasant. I look forward to a system that will last forever.

Barbara W.

Great service. Easy to make an appointment. Really nice people.

Martine P.

Hugo was amazing..I had an 8 a.m appointment with Tassio, and Hugo arrived a few minutes early. He installed the new part in the furnace and made sure that the furnace was running properly. The job was completed in 45 minutes and I had plenty of time to make it to work. I would definitely use Tassio again.

Shandiz Z.

We needed two new AC units, the response was timely and the work was done efficiently and in a professional manner. Everyone was kind and polite, and the post-installation quality control was great.
We were very pleased with our team,
Tony, Sergio, Salvador, Eduardo and Juan. thank you

Catherine S.

It has been actually cold in Southern California this winter and of course that is when our heater decided to stop working. Tassio temperature control wasn't able to get us someone the same day, but Mike showed up the next morning and stayed until the problem was solved and the heat back on. Another nice thing is that the scheduling ladies kept me fully informed at all times.

Lorraine U.

This has to be the WORST company to deal with, and I HIGHLY suggest noone should EVER make the mistake we made by having them out to our home. They sent out their technician to simply put some tape on open spaces nearby our furnace. He was here no more than 1/2 hour. We were told there would be a $99 charge to come out and whatever needed to be done, that initial fee would go towards the work they performed. Of course they were kidding!!!! They charged us $160!!!!! which after calling three other companies, that was WAY MORE than any other company was going to be charging. However, this company came recommended from Thousand Oaks Plumbing since they had just done work on my home...so although I attempted to call Tassio directly and let them know that I should not be charged and additional $60, it fell on deaf ears. I then contacted T.O. Plumbing since they are all owned by CASTLEWORKS, another company that is uninterested in customer service, and the manager there agreed to help me get my entitled $60 back. However, although the manager at the plumbing side of CASTLEWORKS agreed to help me, what he did not tell me is that he was taking it upon himself to credit the card I used for a plumbing job and not for the Furnace job. I cannot for the life of me figure out where he had the idea to get an ok from my cc company to just credit to any darn card he wanted versus getting the credit on the card I used to pay for that particular service. I waited TEN DAYS to get to the bottom of this fiasco,, while the manager is asking ME if I am checking the credit going back to the correct card!!!!! This company should not be treating the consumer with disprespect and gauging them the way they did me. I am aware that the mgr at Thousand Oaks Plumbing had good intentions on making this right, but instead, made it worse by charging another cc without notifying me thats what he was doing. This is a clear cut situation of the right hand and the left hand not communicating with the consumer. I CANNOT STRESS ENOUGH THAT I WILL BE SURE AND LET EVERYONE AND ANYONE I KNOW TO NEVER USE THIS TASSIO COMPANY UNLESS THEY WANT TO BE RIPPED OFF AND TREATED LIKE DIRT! STAY AWAY FROM CASTLEWORKS COMPANIES SINCE THEY HONESTLY DO NOT CARE ABOUT THEIR CUSTOMERS, OR THEY WOULD HAVE RETURNED MY CALLS AND NOT LEAVE IT IN THE HANDS OF THEIR MANAGEMENT IN ANOTHER DIVISION.
The other issue was that TASSIO claimed that they were just in charging me the amount they did since they were out at my home several times. They were out at my home only ONCE and I never heard of this company before they were recommended to me by the very same manager that tried to do right by me. Sadly, this has been nothing short of a nightmare for us and I want to be sure it NEVER happens to anyone else.....I hate giving this company ANY stars because even ZERO is too much, but I have to do something or this review will not get printed.

E A.

We are definitely not happy. This company was really dishonest, when estimates and quotes were requested. They tried to fabricate reasons as to why certain services were needed, requiring more and more; saying ""you need this!! , you need that!!"". They attempted to take advantage because they knew we had no clue on the HVAC or plumbing issues. The bottom line is these guys tried to charge 10 times what it would actually cost in material and labor; for example if material and labor would cost $600.00 they easily attempt to charge $5,500.00.

I will never use this company, and it is fraudulent what they are trying to get profit on naive consumers as myself.

Before you call these guys be sure you do your homework before they can take you for surprise.

Shirin E.

I have had the worst experience with this company. I highly recommend NOT using this company. I waited for three months before posting this review, giving them a chance to rectify as I truly hate writing bad reviews. But, it is clear now that they are truly an unprofessional and unreliable company. They had told me that a part was ""ordered"" for almost the last three months. Every time I called I was told they were waiting on the parts they had ordered, and twice I was actually told the part has been ""shipped"" so they should be receiving it any day. They were finally rescheduled to come back out this week, and the day of the work, they called me and told me they cannot do the job because its not in their scope. I was confused, and asked what they meant. They then told me they dont even know which parts to order. So, turns out I was so boldly lied to for months when I was told the parts were ordered. Now, I learn no parts were ordered and they don't even know what parts needed to be ordered. And of course they wait until the day I take off work for them to come to do the job to let me know that they are not in fact coming. Please spare yourself and DO NOT work with this unprofessional company

Michelle V.

Alex came out to perform my semi-annual heating/AC service. He was very knowledgeable and his customer service was excellent. I definitely recommend them.

Denise D.

Fabulous customer service and response. I highly recommend Tassio and Thomas was fantastic.