Tassio Temperature Control

Lisa F.

From start to finish, Tassio was a pleasure to work with.

Our air-conditioning went out on Thursday July 6, 2017 -- right in the middle of the record heat wave. We called a few companies for estimates. Most couldn't even get out to our house until the following Monday. The first company that came out on Friday was clearly a scam. They told us we needed a new AC and new furnace immediately, and it would cost over $8000! They didn't even leave us a written estimate/invoice, and they didn't charge us the inspection fee. That's not true: they did leave us a Post-It with the number written on it.

Luckily, the HomeMag arrived in the mail that afternoon, which is where I saw the ad for Tassio. Having nothing to lose, we called and surprise surprise they could get a technician to our house within the hour! ""We'll believe it when we see it"" was our thought, but sure enough, not more than 30 minutes later, Jake appeared at our door.

Jake did a great inspection for us: confirming our fears that the first estimate had not been on the level, we did not need a new furnace, just a new AC compressor and coil. He left us with a detailed invoice and said that someone from the office would call us within the hour.

Guess what? They called within the hour. An appointment for 8:00-8:30am the next morning was scheduled. Bill Tassio (owner) appeared at our door at exactly 8am the next morning (Saturday). He inspected our compressor and coil and sat down with us to talk about our options. The furnace was clearly not an issue, but he would give us two estimates: one with just a new AC unit and one with both AC and Furnace. We decided on just the AC.

The only unfortunate part of our entire experience was that we had to wait until Friday (July 14) for the installation. We realize that this must be a busy time of year, and definitely busy during this heat wave. Even though we suffered through 100+ temps without AC, we hunkered down with fans and waited for the ""Big Day"".

We were told Installers would arrive 8am on Friday morning, and sure enough, 8am I see trucks pulling up in front of the house. Tassio employees are exceptional when it comes to punctuality. This is something we appreciate greatly as it seems many businesses don't understand that customers' time is valuable. Tassio gets it.

Mario and Jaime were personable and respectful of our home. They laid down tarps on our hardwood floors and even took the time to say hello to our dogs. We have an older unit that sits on our roof, and although the nosy neighbors got an eyeful of the crane, we felt zero inconvenience (we didn't even have to move our cars out of the driveway for it!). There wasn't a moment during the installation when we worried about the installers walking in and out of the house. They took the time to talk to us and kept us apprised of everything they were doing.

The work was done on time (they said it would take until ""around 3pm"" when they arrived) and done well. They cleaned up our house, they cleaned up our yard, and most important: they wished us well with our new unit. There's a lot to be said for customer service.

From start to finish, Tassio was a pleasure to deal with. They understand that the emergency expense and stress of replacing an AC unit isn't something to be taken lightly. The prices they quoted (and what we ultimately paid) were reasonable and acceptable.

In short: they did good!!

I highly recommend Tassio!!

B W.

We had great service with Matt and crew. They were efficient, friendly and completed the job perfectly. It's not always easy to find a reliable company when it comes to AC services. Many want to gauge you for service that is unnecessary and not important under the guise that it is. We had contacted a company before Tassio who gave us an estimate that was twice the cost with more work than was necessary to perform. Tassio came out and identified what needed to be done in order to keep our system running efficiently and effectively. Very pleased with their reliable and honest service. We'll always recommend Tassio and continue ongoing service!

jana h.

I was extremely pleased with Tassio's services. Dana, in the office got a technician out to my home right away, which was much appreciated considering the soaring temperatures we were experiencing in the San Fernando Valley. The technician not only showed up on time but actually waited for me as I was running late and was when he arrived. He was very polite, thorough, took care of the problem and got my air conditioning back up and running. I would highly recommend them.

Kenny B.

Tassio was amazing from the very beginning. I spoke with someone in the office, I believe her name was Dana and she went out of her way to see if we could be squeezed in the next morning. They gave us a 2 hour window and showed up on time. Daniel (who is amazing) came out to service our HVAC. I told him what the issue was and he checked it out. He was quick, efficient, and incredibly proffessional. As a manager in retail, he is everything I look for in a hardworking individual. AMAZING FROM START TO FINISH!!! If you need any work on your HVAC this is the team you need to go with!

Hamid P.

I was very pleased with their service and highly recommend them.

The job: I had them replace my home's Trane split system with a new one. This was because I had a broken a/c and it was too old to be worth repairing (over 25yrs old). And we figured it's smartest to also update the heating unit at the same time so the entire system is brand new and works together well.

Price: Very fair, and the best value. There were higher quotes, and there were cheaper quotes. The cheaper quotes were clearly unprofessional people, or people that were being sneaky and creeping up their price through nickel-and-diming tactics which made me extremely uncomfortable. I was comfortable the Tassio quoting process and Jim (the sales guy).

Communication: Honest and clear communication. When I met the company's sales guy, Jim, for the proposal I felt comfortable with changing my A/C system. He was very attentive to answering all my questions and concerns. I also requested a specific thermostat I wanted (Nest) which they agreed to do and I love the thermostat.

Their work: the crew is very professional, clean cut, knowledgeable, friendly, and had their ducks lined up in a row start to finish. They got the job done within a day, very efficiently, and did a clean job.

The result: It's been two weeks and the a/c seems to be doing a great job so far.

Overall: A job well done. I am recommending them to everybody I know as a happy customer.

C J.

We had Tassio replace a dinosaur furnace a couple years ago and called them back to install a new A/C system. They are very professional and are very detailed in outlining how the installation process works and what options are available. We are very satisfied with our new heating and A/C!

Kate W.

Tassio replaced our Heating and Air Conditioning unit. Jim consulted with us, advised us of our options, then gave us a quote, we came up with something that was in our budget. The installers turned up when they said they would be here and cleaned up after themselves every day. The equipment does what it's supposed to - keeps the house warm when it's cold outside and keeps it cold when it's warm outside. It was a great experience.

Ken K.

The Tassio team replaced my entire system including duct work with a state of the art system almost a year ago and its run flawlessly. (We love it) They came today to performed preventive maintenance and Andy and his apprentice were both on time and performed a check list of 50 plus checks....This company is AWESOME and delivers WORLD CLASS SERVICE

Kathye D.

My normal HVAC contractor was out of town, so I called Tassio when my heater decided it ""sometimes"" wanted to blow hot air. The woman who scheduled the appointment said the service/ diagnostic charge was $65 and that it would be waived if there were any repairs that needed to be done. Sounded good to me!

Andy was the repair tech and seemed friendly and knowledgeable enough. I explained the situation and I told him I had an older unit, but it's never given me a ton of problems. He went on the roof, checked it out, came back to tell me what awful condition it was in and that I'd probably need a whole new unit soon but he thought the problem was a loose wire that he fixed (to the tune of $126 that took him all of a few mins to fix) Now, mind you, I don't mind paying for things if they are 1.) Done correctly and 2.) Actually FIX the problem. I cheerfully paid him for the service and went on with my day.

I wake up the following morning and guess what? It's blowing cool air again. I understand these types of things happen when trying to diagnose a machine that can't tell you why it's malfunctioning but when he came back the 2nd time he still couldn't figure out what was wrong!!! (I also had Tassio's salesman Jim out for an estimate on a new unit, at the same time)

At that point, I lost faith that they knew what they were doing so I called my normal contractor so that he would at least know what Andy had checked so if he needed to come out he'd know what was going on. At this point I could tell Andy was a bit annoyed that I had him speak to my contractor but come on....he is a repair tech and had no other ideas of what could be going on!! He left pretty quickly after that.

The next day it was still blowing cool air (surprise, surprise) when funny enough I got a call from Jim the salesman asking how things were going. I told him that it was still blowing cool air and that I was upset with the whole experience. He apologized and said he'd ""pass on the info"" but I never got a call from Andy or the owner to make things right. I would have gladly paid for the service call but to pay for him to fix one wire at the tune of $126 and not even have a working system?!? Not okay!!! Very disappointing and I definitely wouldn't recommend them.

Pearl F.

Tassio is the best air conditioning company I have ever dealt with. I called with an air conditioning problem and they were there within an hour. Andy was very professional, nice and informative. After he fixed our issue, he made sure everything was clean and if we had any questions. I would highly recommend Tassio Temperature Control. Ask for Jim Berry and he would be happy to help.