Swick Home Services

Steven T.

Do not trust this company or anything they tell you. They have been ripping off residents of the UP for years, ask any person you run into and they will tell you, stay away from Swick.

I moved here and made a blind choice to have them install my new pump and tank which I had bought. The guy who came out said they didn't know how to install the tank and I had to buy one from them. I paid half upfront, the quote was over 3k for a tank, filter, and installation. The installers came out and put everything in but it didn't work. The installer could not figure it out and left without finishing the job. He said the other half would be due when the technician came out and finished. I called them for two months with no answer and no replies. After five months of no water in my house I fixed it myself. One of the crimps they did was faulty causing an air leak that kept the tank from pressurizing. After six months of ignoring me they sent a letter asking for the other half. I sent it back telling them they did not finish the job they were hired for. They sued me for the remainder plus court costs. The representative didn't even look at me when we talked in arbitration. He just sat slouched in his chair looking at his phone and talking like my fixing the fixture myself was like me working for them, regardless that they did not honor the contract which they never gave me a copy of. The guy who was in court before me was also being sued by them for the exact same thing. Promises were made and not fulfilled.

And why in the big wide world would the arbitrater of the Michigan 96th Judicial District refer to a Swick representative as her ""partner in crime""?

Do yourself a favor and save the grief. Stay away from Swick.

Rick E.

I have been using Swick since we moved to Marquette in 2016. During that time, I've bought a furnace, a generator, and a toilet from them. We've also had them do a couple of small plumbing jobs. I've always known that they charge top dollar but I was reassured by them being a long-time stable company. I thought they would always take care of me. I was wrong. When I called recently to have annual service on my generator, I was told that they had decided to no longer be a dealer for that brand and wouldn't be providing parts and service anymore. This leaves me high and dry because the closest dealer is now almost 100 miles away. I tried to get someone to talk to me about some kind of continuing support for a good customer but I was always put off and promised that someone would call me back, but never did. This is no way to treat a loyal customer and at this point, I will never call them for anything again. Over the years, I've spent $30,000 dollars with them and this is the way I am treated? How do you think they'll treat you?

Bob M.

This company is such a joke. I can't believe they stay in business. After almost blowing up my house when by-passing a safety relay on my furnace ten years ago, I was in a bind and gave them another chance at an emergency plumbing issue this morning. The SOONEST they could provide EMERGENCY service was a week out. How does that constitute emergency service?

Ginger P.

I have had Swick Home Services do a variety of jobs at my home. Danny has been the service tech taking care of each and every issue that has arisen in my home since my husband passed away. He is not only knowledgeable, dependable, and reliable; he is also friendly and goes the extra 10 yards to provide exemplary service for me. When you are a widow, you have to place your trust with a company and a service tech that meets and exceeds these criteria just to be able to know that you will have heat, air conditioning, and water services when you need them. I feel I have this reassurance from Swick's and in particular Danny. Sometimes in life there are things that provide a feeling of comfort to you - and having a gold star program with Swicks being on speed dial is definitely worth its weight in gold to me.

Beth M.

Whatever you do, don't waste your expect anything from their ""Goldstar"" service plans. We have been paying for ""Goldstar"" on furnace, ac and Generator.
Furnace and AC service has been good, but since we've not had any issues, nothing to judge it on. Service tech was nice and did his annual physical without any issues.
On the other hand, the Generator ""GoldStar"" was a waste of my money. Got mail in January from Generac that they will no longer be supporting 3G transmitters, and we need to upgrade to WI-FI. Not a problem, except when I called Swick, they didn't know anything about it and I am still (6 months later) waiting for a call back on when they can install the WIFI transmitter. Then two weeks ago, we received a ""RPM generator fault"", and the generator won't start. Called in again, again two weeks later, still no return call. So basically, if not for another dealer, I would have a $7000 boat anchor sitting in my yard.

Mick O.

the tech was great! but they overcharged me in a emergency! never again!

Dave C.

Oh My, where do I start, I called Swick because my furnace quit and it was a real cold day. One service person arrived in a reasonable time. when he met me and saw that I am elderly it seemed like his eyes lit up. I showed him he furnace that I had partly apart checking the igniter. I keep igniters on hand as they are so fragile and fail often. I went back upstairs and let him work. after about 15 minuets the furnace came on and he came up and said it's fixed. Said it needed an igniter and a flame detector and that would be $750.00! I told him that was way too much, he was there less than an hour. His reply was he could take the parts back but I would still have to pay $500 and have no heat. I gave him a card number. He had me initial the bottom of his form while he held it in a way that kept me from seeing what it said. I could go on and on but you can see the sort of company Swick is! Don't walk, RUN the other way, don't go anywhere near that place. They will try to cheat you any way they can. or figure on going to court.

Rick S.

Waited all day for the 12 to 5 apointment.They called at 4 and said they would not be coming. Also have me a estimate of 500 dollars to scope 12 feet of sewer! Worst plumbing shop in town. RIP offs. 1 star is 1 to many!

Mary Jane L.

Had Swick come out for an estimate....they came to my home....and then I never heard from them again. No estimate was given. No phone call was returned. No email. Nothing.

Unsatisfied

Purplue H.

Nathan was amazing. He came after hours, diagnosed the problem, and gave me a quote in 20 minutes. He was professional and courteous with my tenants, and even supplied them with space heaters to keep warm while the heat is out! Based on this call, he and Swick are my new plumbers!