Swick Home Services

Mary Jane L.

Had Swick come out for an estimate....they came to my home....and then I never heard from them again. No estimate was given. No phone call was returned. No email. Nothing.

Unsatisfied

Purplue H.

Nathan was amazing. He came after hours, diagnosed the problem, and gave me a quote in 20 minutes. He was professional and courteous with my tenants, and even supplied them with space heaters to keep warm while the heat is out! Based on this call, he and Swick are my new plumbers!

Kevin B.

Called first of November for a estimate on a simple job and scheduled a appointment. Waited 6hrs for someone to show up for 5 minutes and take pictures and left saying he would call me. 2 days later I called again. No estimate and said someone would call me. 3 days later still no call. Basically a month later still no call.
Now I've used them in the past and each experience was not good. Last experience was a simple furnace maintenance cleaning and replace thermostat which took 2hrs and $700 later!! I could mention the other experiences but you can get the picture. Company is unprofessional shameful in price and service.

Carol W.

Just don't do it! They look all professional and awesome but they are not. Notorious for overcharging especially the elderly. Disorganized business practices and if there is a problem with their service good luck getting someone to call you back. It took them six weeks to give me an estimate for my shower. All I wanted was to know what the cost to fix vs replace would be. I could go on but you get the idea.

William W.

Called setup appointment, the guy showed up on time..took pics an measured piping this Friday now...said need to get back to shop an talk with the master plumber....would call or email, gave email...an waited. Monday came an went, by Tuesday 3pm I called them, lady answered said no estimate was done that she could see sn guy who did it was out of town...but might have just not turned it in yet..would check with him, an have him call me..Wedsday afternoon 2pm get call from him daid he needed to have my sewer pipe scoped, didn't like looks of it because it looked old an was cast iron...said lady from shop would call me an setup appointment for that...that was Wedsday July 22 still waiting on calling August 6th now...guess my cash isn't green enough for them or job too small for them..

Nancy R.

I had to write a review because I had not intended to go with Swick for my heating needs. I had seen the bad reviews and been told they were expensive. I wanted to go with a smaller local company but called Swick to get a comparison bid. Both sales guys were knowledgeable and extremely nice and sent me bids in a timely manner. Both systems were expensive, more than I wanted to pay since I had a newer furnace, it just wasn't big enough. I called the smaller company to come back out to give me more ideas and a general idea of pricing on them which they did.

I finally decided what direction I wanted to go so e-mailed and left a vm for the smaller company of what I was thinking and I would like new bids. No response. Did it again, no response. While waiting, Swick called to see if I needed anything more from them. I told them what I was thinking and Norm came back out and several days later sent me bids. The bids were right in the ballpark of what the other company had mentioned so I reluctantly hired Swick.

The process of having my room heater installed upstairs and gas fireplace insert in the family room could not have gone smoother. I have only good things to say about Swick. The room heater had not arrived by the appt date so my work was done in 2 appts vs one which was fine with me. I wanted the gas fireplace asap so I could use it. The installers were very friendly, professional and yet a sense of humor. When done they cleaned everything up completely and gave me a tutorial.

The room heater was the same experience. Different installers but once again extremely nice, professional AND they put up with 2 dogs in their way as they worked without looking at all irritated. Everything once again was spotless when they left. I am totally impressed with Swick!

Margaret F.

Again, Swick Home Services has gone above and beyond for us. I can't imagine ever using anyone else for this type of work in our home. Bruce P. put in several hours of hard work for us this week to get to the bottom of a noise coming from our furnace. He could have easily dismissed our concerns, as the furnace was running just fine (this was only a yearly maintenance check), but he did the investigative work, determined the cause of the noise, and worked tirelessly to fix it. Not only is Bruce amazingly skilled in his trade, he is a genuinely personable and nice guy. We appreciate the fact that when we call Swick, we can request Bruce. He knows our home and he knows our family. Even the dog loves him!

James H.

Swick Rating: https://www.reviewbuzz.com/web-widget/SwickHomeServices#rateus

Had the seasonal furnace service for $194, which included the ""Gold Star"" membership fee of $149. Serviceman Mike left and the furnace wasn't working; I thought the pilot light went out so I called them back. Found out the furnace lost pressure in the water system for which they tried to blame me.

An additional $505 later we finally had heat. Two main parts, a pressure reducing value cost $265 and an expansion tank cost $240, which was an inadvertent $41 mark-down by the first serviceman, but Swick honored the quoted price.

The same pressure reducing value sells for $59.95 and the same expansion tank sells for $35.95 @ https://www.supplyhouse.com/ - a 400% and 600% mark-up respectively?

The completed job was accomplished well and Bruce went out of his way to solve our dilemma, but the way overpriced parts they provided was stunning. Plumbing and heating services you can trust are evidently as hard to find as an auto mechanic you can trust.

Cn R.

DTE sent us a technician from SWICK as they have a contract with the company to fix central air conditioning. The technician who came was so stupid, he didn't even start the unit and spent about 30 minutes(most of the time spent in contacting DTE) and telling us we need a new unit. We are not so stupid. Please never call SWICK services. Other local company fixed the problem in about 20 minutes. hats off to them.

CN Rav

Dawn W.

A word of warning about Swick Home Services, absolutely awful service which ultimately led to me having to waste hours of my time filing complaints against them. I had heard awful things about them in the past and they were sent here by Homeserve which is a heating system insurance for repairs that I have through Semco. Were out at my house numerous times because their 'master techinicians' could not figure out what was wrong with my furnace. Failed to show up on two occasions when someone was sitting here waiting for them all day, called at 4 and said they wouldn't be coming and didn't even apologize. Did not run anything by me before hand, simply did it and told me later. Charged $294 for 20 minutes of work, no parts. That was just one of over $1500 in bills from them. All was a waste because it didn't fix the problem. The best was when they sent someone here to 'make things right, free of charge' and then sent a $263 bill for that free service call. Blocked my boyfriend in the driveway for 20 minutes while they sat in their van and he sat in his truck, with it running, waiting for them to get out of the way. Technician told me to call the furnace manufacturer so they could tell me what was wrong with it. I told the technician what was wrong with the furnace, isn't it supposed to be the other way around? Avoid this circus, take your business to the competent instead. Trudell does good work.