Swan Electric, Plumbing, Heating & Air

Aaron W.

This company charged my mother in law $300 to tell her she has a water leak in her front yard. They said it would be $4500 to fix it. They never even broke out a tool. Leak ended up being a faulty solder joint not even a foot deep that could be fixed in minutes. I wouldn't recommend them to anyone unless you want your disabled family member being robbed. Bunch of crooks.

Lauren F.

I had a membership with Swan that included biannual HVAC tune-ups among other services. I had two separate technicians from Swan tell me in October and again in April that my refrigerant was a little low. I declined because it didn't seem critical at the time per their recommendations. The more critical issue was the melted wire and capacitor that needed to be replaced soon which they quoted $700 (!!). I got a second opinion who replaced the melted wire and capacitor for $280, and said that there shouldn't be low refrigerant unless there is a leak, and there shouldn't be a leak unless the cap is screwed on loose (which is what he found). This tells me that Swan, who is the only company to touch my HVAC system, either negligently or intentionally unscrewed the cap to cause a leak in my refrigerant. Either way, that is purely unacceptable. I would hate to think that they would intentionally cause a problem so they can charge hundreds or thousands of dollars to fix it later, but I wouldn't put it past them. Save yourself the money and the anger and work with another company.

They also charged me $80 to replace a light bulb (I thought I had an electrical issue). That's with the membership.

Chevis R.

We called Swan out after a neighbor smelled gas on our property. They gave us an estimate for nearly $50,000 for new gas lines for the house and pool heater. After getting a second opinion, we learned there was nothing wrong with our gas pipes in the home. Atmos came back out, tested, and turned our gas back on the same day. Our pool heater line does have a leak but is capped for the time being. These guys lied straight to our faces. I even overheard one of them saying they needed new pressure gauges. What is Swan doing? What were we doing? Save your cash and call someone else.

Miss Z.

Talk about hell. That is saying it very lightly.

Atmos Energy hired these idiots. It has been a total nightmare from the start.

They are rude and fight the customer.

After my first bad experience, I told them to send their best only to get another hell.

The plumber even had the nerves to bring 2 more folks with him without asking me if he could bring a trainee in my house during Covid times, None wore mask.

I am furious and would never use them. Talk about a bunch of skunks.

I am furious. Do not give them the time of the day.

Sheila V.

I left a check with my 70 year old mother to pay the service fee of $75. Return home she wrote the check for $402, she said she didn't know how much the service would cost to "find the leak", she said they didn't tell her prior to the service. So they charged $402.50 to check for the leak they didn't find.

Problem is being addressed, refunded except for the service fee of $75.

Regina W.

If I can offer anything for someone needing household work done with a regular budget.......stay AWAY from Swan!! You'd be better off getting a home warranty. This company is a price gouger and they sucker you into getting a $99 membership which does absolutely nothing for your budget! I paid for their membership thinking it will save me money in the long run......WRONG!!! They overcharge for EVERYTHING! I had a clogged kitchen sink, leaking bathroom faucet and a leaking toilet. They quoted me nearly $900 to fix those items. I told them to get out my house. I called Bunkies plumbing......Casey came over right away and fixed all 3 items for $325!!! Why would you try to charge people for things that really don't require that much?? Do yourselves a favor and call a plumbing or electrical company that holds true values and not try to break the customer's bank!! Thank you Bunkies Plumbing!!!

Emily V.

Swan plumbing is amazing they were so professional sweet and well priced. They gave me a great deal on a water heater!

Jeff M.

UPDATE: I just talked to Bull Frog Plumbing. they are at least 50% LESS EXPENSIVE than Swan. They told me upfront about all the costs and gave me some advice on how to save some money (Call the manufacturer and have them diagnose the issue and pre-order the parts.

UPDATE: The Owner/Management Response is Misleading. Call center sales reps do not need to be licensed plumbers to explain that there maybe a $495 diagnostic fee. That's an excuse to try and get away with a deceptive business practice.

Bullfrog Plumbing is completing the repairs this Friday for under $300 TOTAL. That FIXED for $300 not DIAGNOSED for $600 like SWAN is trying to charge.

Mike M.

Red Herring might be a more fitting name for this company.

After having techs out for a quote on replacing a kitchen sink faucet and a bath tub faucet. I was quoted around $300 for the kitchen faucet and $1400 for the bath faucet. They also inspected my water heater, which is 6 years old. They quoted me $2900 to replace it. These prices included 30% off since I had already paid $99 for a full year of their maintenance and inspection plan.

I then called Legacy Plumbing out to give me a quote, and they replaced both faucets for a total of $850 with tax included as well as the $50 fee to come out. They also quoted me a new water heater for the price of $1600. Legacy Plumbing saved me nearly $1000 for the SAME JOB.

I used Swan for the first time in the past for a emergency gas leak in my attic and looking back, I am very concerned with how bad they must have price gouged me back then since I did not have time to seek more than one quote.

Connie J.

I just want to start by thanking Jon/plumbing for always coming to help with my water heater and being very professional and courteous. When I call about noises I hear he goes about and beyond to find the problem. He then explains so that I understand. One time I thought it was water heater and it turned out to be my dumb smoke alarm. I have used Swans to replace water heater and my AC unit, cannot express how happy I am with this company.
Jon thank you for always having a smile on your face! Thank you