Swan Electric, Plumbing, Heating & Air

Michelle P.

Needed some sockets and light switches exchanged out to white after after having the guesthouse painted, in addition to having them check 2 outdoor landscape lights. The quote was $250 an hour and over $700 to investigate the two landscape lights out front. Because the nice technician was here already and he figured it would take about an hour to exchange the sockets and switches, I agreed to have him do the guesthouse work, but didn't agree to the expensive landscape light price. I added some garage sockets and switches to the work order and got charged for 3 hours to install the sockets and light switches, which I wasn't happy about. $750 for 17 sockets and switches....a little expensive no? The "coming out to give you a quote" would have been avoided if I had known they were going to charge $250.- an hour and $700 to diagnose 2 landscape lights.

Nancy H.

Please do not call them on the weekend if you have an emergency, they have a flat rate of 2400.00 for a service visit call. Rip off company. liar techs , my business was shut down for 5 days , due to their miscommunication, they charged 799.00 for a diagnostic fee , which was already diagnosed by the gas company and 1500.00 for 10 minutes plumbing job.

Thao N.

I still believe that the yearly price for periodic/seasonal check up is great. The last time we had one, the technician was stating how our house would fail inspection if we don't cough up 200+ dollars to fix something I have never heard in my life. We have had two inspections just to buy our new house in 2018. We've had them come over the last year and half with no one saying anything about this horrible oversight. I recommend they stop trying to upsell. Recommend all you want but the moment you try to scare me with bs I'm going to start thinking it's time to discontinue their service.

Rudy C.

No show.
Had an appointment to have someone come out to give me a quote on replacing an hvac system at our lakehouse. No one showed nor did I recieve a call letting me know that they weren't going to make it out. If they can't keep appointments then I wonder what type of installs they do. Scratch them off my list.

Meg L.

We set up an appt with Swan to come out the following day for a $79.99 service call for a gas pressure check. The female customer service rep said it would be the $79.99 fee and then if they need to do anything other than the check it would be an additional fee. The techs showed up today and said it's $79.99 just to show up at the house plus $450 per hour for the check, which means over $500 for a simple pressure check! No way.

Unsure if this is a blatant "bait and switch" or what else it could be. If the main office tells you that it's going to be $80 for a service call/check then that's what it should cost. We were prepped to pay additional fees if something was found to be wrong/broken/etc... But not 500+ to just check it out.

Pam H.

Needed sewer line under house replaced that required trenching and tunneling. I paid 50% deposit upfront and trenching crew showed up next day and finished the tunnel that day. That was a Wednesday and hadn't heard from plumber so I called the following Monday to see when they would come and do pipe work. They came on Wednesday-one week after tunnel had been finish. Upon completing the pipe work they asked for 100% of remaining balance that day and you can see from picture that I had tunnel that hadn't been filled. Mountain of dirt along with old pipes that hadn't been removed and no inspection as yet. I said job wasn't finished yet. Supposedly got inspected following Friday. Still no backfilling work done so called to see when job would be done. They said I would have to pay remainder balance before work would be completed. I said I would not have any leverage if I did that and the manager just said "that is how it's done" I can understand paying a part of remaining balance, but 100%?! I am not a new customer-they installed new HVAC system for me over a year ago and another plumbing job last year as well. I didn't like hostage feeling so paid a trenching company to finish job and deducted from balance. If this is how it's done on major jobs customers should be told upfront

Jerard B.

These guys don't follow ethics in their service. Called them to repair a frozen pipe. They sent a plumber who as soon as he got out of his van started talking about service fee of $390 without even inspecting anything. I showed him the already discovered pipe burst. The point is due to inclement weather they know that nothing can be repaired, but still send the guys for the hefty service fee of $390. So, if you agree to this offer hour fee and expect that they are going to resolve it, then you are wrong. Just play the wait game. I had atleast other plumbers who genuinely told on the call itself about this information without charging anything

John K.

I used swan for my heater repair. They booked my appointment with very nice ladies on the phone and the gentleman that repaired my heater was very nice and wore a mask. Thanks Nathan and terry. I'm now apart of Sam plan for the routine maintenance. I'm excited to have the other trades service my house. More to come.

Jennifer R.

I contacted Swan about a water softener install. While the technician was here, he verbally told us the installation would cost approximately $750-$900. He left and we never received a written estimate, so I contacted the office. They then sent me an estimate for $7900!!! No, that's not a typo. Ten times the amount I was originally quoted.

Confused, I contacted the office twice for clarification. They told me that quote included the cost of a softener they recommended, although that's not what I asked for. I specifically asked for the cost to install a system I had already purchased. Why would I purchase an additional system?

Then they sent me a revised quote for $3900. Again, how does a $750-$900 job end up being $3900? When I asked for clarification (AGAIN), I was ignored.

This morning they had the gall to text me and ask if I needed maintenance on my HVAC heater. Why on earth would I allow them to work on something else in my home when they can't even be bothered to answer my texts, calls and emails for the first project?

Helly S.

I had previously reviewed Swan Plumbing Heating and Air regarding them not showing up for the appointment, reaching out after the appointment and rescheduling for another day. two days later they called and said they could be there in 10 minutes so I let them since I was here. I had rated them 1 Star since they stood me up and eventually sent a kid out that was nice but had no idea what was needed to be done. In addition, I had inquired about some furnace efficiency work, the gas fireplace plumbing and some septic issues and he said he would look into it since neither of these was in his wheelhouse.

Eventually, they read my poor review and reached out to me so I would remove my review. Long story short, I had another licensed contractor give me a proposal of $475.00 and do it properly as I know and had investigated. Swan came back with a FU Bid of$4,200.00 for a primitive and costly install. Who needs contractors like this, even if they occasionally get it right on some projects? They're horribly unprofessional!