Surgi's Heating, Cooling & Plumbing

T R.

Requested electric work installing one ceiling light and one under counter light. They would not give me an estimate over the phone, they had to sent technician out to estimate the job. Well, the estimate was $427.00, for two lights, six screws. I refused but was still charged a service charge for coming to the house. Way inflated prices, call around, finally got installed for $205.00. Surgi's needs to stick to a/c services. They are outrageous for electrical services. Have not used plumbing services and don't intend to at these prices.

Jerry D.

Inflated prices and untrustworthy technicians. I called them to schedule my tune up. Each time they come it seems they are telling me I need to spend thousands on something. The last time they came I spent $1600 on preventive maintenance. This time they said I needed 5k worth of work on an ac unit that I never have issues with. Then they said that because the unit is 11 years old he recommends I replace the unit instead of pouring more money into it. By this point I got this feeling that this technician was trying to take advantage of me. Another guy from Surgis came to give me the price of a new 4 ton unit and of course he added a bunch of other things to the quote like a UV light system and a new attic ladder for 21,000 minimum.

At this point I knew for sure I needed to get a few more quotes. Both companies that came out confirmed that the technicians were trying to get a sale out of me. Neither of them suggested that I get a new unit and they gave me reasonable prices for repair/preventive maintenance. Both quotes were less than 1/4 of the cost Surgis quoted me.

Amanda B.

Surgi's recommended we do several things to improve our AC system - but after giving us a quote only did two of the three things promised. Their employees said point blank that there were issues only to have the owner, who had never seen the equipment, overrule those decisions. So it can be frustrating, because there are times where the answers aren't black and white (and we all want to feel good inside our homes). Your results may vary, and I know many have had good experiences. I've heard nothing but good things about their full install of new systems, so maybe that's where they are best.

Peter R.

This is a review for HVAC service. I hired Surgis for a custom condenser pan and unit inspection following a home remodel project.


Customer service was rather impressive. They were responsive, easy scheduling and all commitments were honored. I had two service dates in the same week (my pan was made and installed in less than 24 hours) and each time I received a confirmation the day before, a picture of the technician (Rene) assigned and a call 30 min before he was headed to the home.

Once there, he took the time to explain what was needed, recommendations to keep the line clean in between service appointments and a call out regarding changing the filter on a tighter schedule post construction.

I'm happy to have found them and without question recommend them for HVAC needs.

Jedd H.

Highly recommend price shopping before committing to Surgi's. We needed a new hot water heater and got quotes from various suppliers. Surgi's was by far the most expensive, the quotes were $2,000 more for a tank water heater, and over $4,000 more for a tankless- compared to their competitors. The financing interest rates were very high too, starting at 9%!

Daniel F.

A couple of months ago Surgi's sold me a brand new Trane 3.5 ton AC unit for an astronomical price when my old one died. Note: before my old one died it did a great job. The new one has never worked correctl, has frozen up, they cut an overly large hole in the ceiling for a new duct making it impossible to attach the vent cover. My many calls and emails to talk with a manager have gone unanswered. We had to spend the night at a hotel the other night. Example: outside temp 90, inside temp 79, thermostat set at 70. When it's been 100 it's well over 80 inside. That's the best it can do. I would obviously not recommend them.

Tyler D.

Gave me a good price on a new unit. and was very fast to get it installed. I would use them again

Kate H.

I have purchased a high end trane system from Surgi's. Apparently, they failed to install it properly. It was a communicting system. They sent a technician that did not understand the system and he incorrectly wired it, according to another technician. A fuse was then found to be blown. I was told that it costs over $500 to replace the fuse. The fuse cost is $10 and would take less than 5 minutes to change it. If I refused to pay the $500, the technician would not proceed with the diagnostic/repair of the unit. My original system cost was over $14,000 dollars and they were trying to extort an additional $500. Reading other reviews, I suspect this is not the only case where they attempt to overcharge potential customers. Their business practices are contemptuous and I strongly recommend that you look to another company for your AC needs.

Shelby P.

Be prepared to be sold something every time they come, every time they come to our house I all of a sudden need some massive new appliance. Also, brand new 10,000$ Air condition already having workmanship issues that have caused me to need to renovate house. stay away from them

Michelle W.

If I could give 0 stars I would. Terrible service and there maintenance contract , well you might as well not have it. Will not go into all my dissatisfaction with this company. Enough to say I would never use them again. TERRIBLE *