Surgi's Heating, Cooling & Plumbing

Jim M.

If I could give 0 stars I would. Terrible service and there maintenance contract , well you might as well not have it. Will not go into all my dissatisfaction with this company. Enough to say I would never use them again. TERRIBLE *

William T.

I posted to the wrong bank. I love this company. I have had an annual contract with them for a couple of years. Today they did a service call on my central and found it it be a minor problem. They fixed it and I am cool tonight!

Frank C.

Highly recommend price shopping before committing to Surgi's. We needed a new hot water heater and got quotes from various suppliers. Surgi's was by far the most expensive, the quotes were $2,000 more for a tank water heater, and over $4,000 more for a tankless- compared to their competitors. The financing interest rates were very high too, starting at 9%!

annie o.

Requested electric work installing one ceiling light and one under counter light. They would not give me an estimate over the phone, they had to sent technician out to estimate the job. Well, the estimate was $427.00, for two lights, six screws. I refused but was still charged a service charge for coming to the house. Way inflated prices, call around, finally got installed for $205.00. Surgi's needs to stick to a/c services. They are outrageous for electrical services. Have not used plumbing services and don't intend to at these prices.

James M.

i called this company to come check out my air condition unit the lady on the phone seem nice and was very polite. i told her what my problem was she assured me that someone will come out that same day to service my unit.but before i hung up the phone she asked me how will i be paying for the service and she needed my bank info. they called me about 2 hours later and stated that someone was on they way to check it out . they never made it to my residence 4 hours passed nobody never showed. i contacted surgi back and then the lady that was polite on the phone earlier was very rude saying they coming and hung the phone up. so now i never recived service from this company i see charges of $ 19.95 on my bank statements this been going on since last year . i contacted them and was told i will get refund that never happened.. i just looked at my bank statments and they still taken $ 19.95 out of my acct ..but i never recived service and never signed any paperwork to authorize this company to take anything out of my acct.....i contact them still waiting on someone to call me back.i will contact bbb for this matter and my bank...people be careful who you call for air condition need because this company not trustworthy they steal your money .....angry mad could have been customer...yallnever cane to my house so what the hell i'm been charge they feel like you wouldn't notice and they take money from innocent people. i want my money back now

William M.

I have purchased a high end trane system from Surgi's. Apparently, they failed to install it properly. It was a communicting system. They sent a technician that did not understand the system and he incorrectly wired it, according to another technician. A fuse was then found to be blown. I was told that it costs over $500 to replace the fuse. The fuse cost is $10 and would take less than 5 minutes to change it. If I refused to pay the $500, the technician would not proceed with the diagnostic/repair of the unit. My original system cost was over $14,000 dollars and they were trying to extort an additional $500. Reading other reviews, I suspect this is not the only case where they attempt to overcharge potential customers. Their business practices are contemptuous and I strongly recommend that you look to another company for your AC needs.

Greg T.

HORRIBLE!!!!!!! I got a brand new Trane AC/Heater less than 3 years ago & I've had to have someone come out at least 5 times because something isn't working. They last came out in Nov because I had no heat (took another week to fix because they had to order a part) Now, coldest day of the year - NO HEAT!!!! I've called 4 times today and have gotten an answer service each time. I've yet to speak to a Surgi employee.

Theresa L.

They sold a 76 yr old lady a Trane 2.5 ton (15 Seer approx) system installed (no new duct work, no new line set) for $16,700!!!!
That is outrageous and disgusting in my opinion. Got no help from them when I called and they said they would not be able to get me a detailed itemized bill. Basically gave me the bs runaround. Jeremy even said that they don't know the cost of the units and corporate sets the prices. BS. I have been around the construction business for 30yrs and it's my opinion that no one should hire this company

Brad B.

Charged almost $500 to clear the drain line. Took less than half an hour. Outrageous! They had just installed the unit less than a year ago.

Christa M.

Prices start at over $400 plus $89 for the service call. More than $500 for simple service is a rip off. Stay clear.