Surgi's Heating, Cooling & Plumbing

Ashley H.

Potentially since new ownership has taken over, Surgis is no longer a trustworthy company. They have showed a lack of integrity and professionalism that goes beyond what I have ever experienced with a company.

1. They installed our system and we have spent 15K+ with them over the years. We have always had Surgis upkeep our system and have trusted them to do a good job.
2. We noticed moisture in the attic and asked Surgis to look into it. They improperly diagnosed the issue and the result ended up creating mold around our vents. We payed 1600 in mold remediation and drywall repair.
3. They properly diagnosed the problem and admitted it was not addressed correctly and this should have been caught during the install process. When given the quote for the work, we asked for a price reduction since this was a quality control issue on their end.
4. A manager called us and stated this was a discounted price even though this was not noted on the paperwork. During these conversations, Scott hung up on us.we requested calls from upper management but never received a call back. We really just wanted the issue resolved and decided to proceed to schedule the work with Surgis.
5. When we received the breakdown of the work, we noticed the cost of the vent covers which we already had purchased prior to. We called asked if they could use ours to help reduce price. Instead, they canceled the work and said they would never work on our unit even though we currently have a warranty with them. After calling back to try and get the work scheduled, they stated they no longer had the technical staff to do the job.
6. After getting quotes from other companies, the prices we were getting were significantly less, showing that Surgis lied about a discount or they are just majorly price gouging all customers. We also asked other companies if they would be able to do the work quickly since Surgis made it seem so technical. All other companies told us anyone who installs a system or does duct work needs to know how to do the work we needed or customers would be dealing with the moisture that we found ourselves with.
7. I called Surgis back as a final attempt to get management to work with us and was told we have your information they wouldn't take any additional information for me. My tone wasn't heated and I asked the phone rep to please just take the notes and request a call from upper management and she hung up on me.

if Surgis was truthful in their reason to cancel the work on our unit, they currently don't have the staff that has the skills to properly install AC units. If you have Surgis install your unit and find errors, they will not work to resolve the issue and will likely charge you more than necessary for repairs. You would think some upper management would have intervened but that never happened. Cannot warn people enough about this company. Stay away.

Alfred R.

We had a very dissatisfying thing happen to us a few days ago
at the hands of Surgi's AC Service. I want to vent and share the situation for your information.

Surgi's had installed an AC unit in each of our two CG condos several years ago, and we have been generally pleased with their service through the years However, on the morning of April 18, 2024 the AC unit in 2E had conked out, and of course, we had house guests coming the same day. We called Surgi's, and were pleased that they sent out a serviceman a few hours later. He was here for about 2 hours, and unstopped the condensate water line which solved the problem. There were no parts necessary, and there was no indication that he had done any other work. He then presented a bill to my wife, Helene. It was after the work had been done that he presented the bill to her. The total was for $664.50 and he asked her to sign in two places which she did, and she paid by credit card.

When I saw the bill, later, I read it and saw that the first of the two places where she signed said that it was before the work was done and it detailed the work that he was planning to do and what it would cost, and she agreed to it. That was not true, as she says she is certain that he got her to sign in the two places at the same time AFTER the work was done. He had not informed her of the work to be done and what it would cost before he did the work.

I called the bank and they had already paid the charge,

I called Surgi and explained the situation as I saw it. I told them of my dissatisfaction and my belief that it was about $500 too much. (I had called another AC service company, and they told me that they routinely charge $125 for that job.) The fellow at Surgi that I spoke to refused to adjust the bill to something more reasonable. I have called Surgi two other times and asked to speak to the person in charge, I was told it was Jason, and he was busy, but that he would call me back. He never has.

So here we are having been overcharged about $500 with no satisfaction from Surgi, and we are not happy! I told them I would be sharing this experience.

Karlonda S.

Dave was amazing! He thoroughly explained in full detailed of the issue with our AC Units. He gave us a breakdown estimate and completed all repairs. Dave was very professional, patient, quick, and full of knowledge. HE was also VERY friendly as well. I definitely recommend Surgi's for all your home repair needs. DAVE you're the BEST!!!!!

Martha A.

A couple of months ago Surgi's sold me a brand new Trane 3.5 ton AC unit for an astronomical price when my old one died. Note: before my old one died it did a great job. The new one has never worked correctl, has frozen up, they cut an overly large hole in the ceiling for a new duct making it impossible to attach the vent cover. My many calls and emails to talk with a manager have gone unanswered. We had to spend the night at a hotel the other night. Example: outside temp 90, inside temp 79, thermostat set at 70. When it's been 100 it's well over 80 inside. That's the best it can do. I would obviously not recommend them.

Anne C.

Charged almost $500 to clear the drain line. Took less than half an hour. Outrageous! They had just installed the unit less than a year ago.

Dan R.

Prices start at over $400 plus $89 for the service call. More than $500 for simple service is a rip off. Stay clear.

Jenny L.

We requested someone come out to check on our AC coolant levels and when Adam Abdelmuhsen arrived everything was absolutely fine - the house was cool and everything.

30 minutes after he left, our AC will not come on and the company is not doing anything to expedite a response.

A major disappointment.

Minnette P.

I contacted Surgi's to have an air condition drain line cleaned. I asked how much the charge would be when I called them. They insisted they could not give any prices over the phone. They said there would be an $89 service charge. When the guy got to my house, he whipped out an iPad to show me several options of ""plans vs. one time fee"" that I could choose. The charge was going to be over $500 for a one time clearing of a drain line. No thanks.

Deborah S.

Absolute nightmare of a company. New units installed (inside and outside), dehumidifier installed and still have the original problem! It's been two years of dealing with this company with no resolutions, just spending more money to repair what they've destroyed. Everything is under warranty but was informed today (from my daily calls to the office requesting help) they will not be servicing my units and equipment any longer! They've never corrected corrected the original problem! This has cost me thousands and thousands of dollars!! Absolutely unprofessional from the countless unanswered and avoided calls to the office to the inability to repair things they broke! To top it off, my home is still hot and with a ridiculous amount of moisture and mildew everywhere. Run from this company!

Mathilde T.

I use Surgi's for my AC and for the plumbing. They are very good their prices are not outrages. If you do it right 1st time then you aren't in a bad spot having to have things done over and over because many are trying to get things cheap. I learned the hard way coming to live here. I have never been done wrong nor have I had to overpay nor have I had to keep calling them back over and over. M. A. Turner