Supreme Service Today

jeremy g.

Request sent to yelp early this morning. Hours later, Supreme was the last of 5 companies to respond.

Tatia clearly more interested in closing a sale than meeting my actual needs. (She does seem to have some good sales skills though - ""sorry you are going through this"", ""we are having a sale"", let's get an expert out to you"", etc.)

In the end they wasted my time and still never cared about what I wanted, just the script they wanted to get through and close on - getting $150 commitment from me with no commitment from them.

Here is our short Chat transcript (even though it took almost 2 hours due to the long delay between each of their responses.):
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5/3/2024, 9:13 AM

Supreme S.

Good morning Jeremy! This is Tatia with Supreme Service Today, just reaching out so that we can get you on the schedule to fix your issue. I do need more information from you so that we can further assist. When did you first notice this issue?
just a few days ago. nothing has changed so I think it is just time for a coolant refill. What are your prices for that?
5/3/2024, 10:20 AM

Supreme S.

I'm sorry to hear that you're going through this, we currently have a special going on for $149 AC check up and it includes 1lb Freon.
5/3/2024, 10:31 AM

what if it needs more than 1 lb?
I am more interested in your refill prices than your check-up prices. As discussed earlier, it was working fine a few days ago.
Supreme S.

Let's get a service expert to you and they will provide you with the refill pricing.
Does the refill pricing vary depending upon who comes out?
If not, let's just tell me the prices for your refilling instead of obfuscating and wasting time.
Supreme S.

The pricing comes from our service experts once they come to the property and survey the area, we don't have any in house pricing because we would be doing you a disservice by giving you basic pricing when everyone's system is different.
10:53 AM
you have a price you buy it for. neither my area nor my property have any bearing on that.
I think you are not the company for me. I will continue my search for someone else to handle my plumbing and HVAC needs for this new-to-me old house.
Sent

Samantha W.

I was so impressed by Darryl. Was communicative on his arrival time, isolated the problem and explained every along the way!

Linda M.

Technician Zach is highly knowledgeable on all things geothermal. Highly recommend him if you have a geothermal system. Also courteous and efficient.

Owen W.

Great experience. The workcrew came in early, and got the job done very quickly. Supreme has a great system of staying in contact using text, confirming who is meeting you and when. Excellent system overall.

Dianne D.

The technician was outstanding! The service he provided and recommendations was very much neede. I will definitely be in contact with them soon. Great job!!

Joe O.

Zack was out to my house recently to do the spring tuneup for my geothermal system installed by Supreme in 2015. During his visit he patiently explained the benefits of two additional components that are recommended for my furnace. The first is an ultra violet lamp for air purification in the plenum. The second is an electrostatic filter that captures much finer particulate matter than a standard filter. The cost was reasonable and the benefits were unquestionable. I was happily sold.

Kevin K.

Keondre was exception and professional. He arrived on time and provided a quality service. Will definitely be using Supreme Services again.

James C.

I've been having sporadic issues with my 3 year old new HVAC system since December. Finally my tech Hilmer the second time they came out noticed that the manufacturer had retrofitted a part from a recall back in 2021 and suspected it may be causing the system to lock out. I did some research and yep...other people who had this recall were having the same issue.

This fix wasn't apparent and it took a skilled tech to use intuition to diagnose what the issue was. It's always easy when a part breaks because it's obvious but in this case it wasn't an easy diagnosis. Side note Amana/Goodman/Daiken essentially had a recall on my unit which then was causing the issue to begin with...so I guess thanks for the initial recall and not have my house catch fire but as a company they now need to issue a recall on their own recall to fix the lockout issue it caused.

Cheryl M.

I had my experience with Supreme services today and I must say they were great. Zach R was my technician and he was very nice very professional as well as the company as a whole. Zach came out explained everything to me and he was really nice and professional, and a pleasure to work with! I would definitely recommend Supreme services!!

Keven P.

Nate did a great job will sol ing our problem. Installed a new sump pump and fixed a back up sump pump