Supreme Plumbing & Heating

E. O.

DO NOT HIRE THESE GUYS.

My husband and I used Supreme Indoor Climate Control (Supreme) for the replacement of an old furnace and installation of new ducts. While the twin brothers were very courteous to us in person, they ended up being terrible contractors. Below are our complaints. In sum, while Supreme may quote you a cheaper bid, the hassle and poor workmanship is not worth the cost savings. Go with another company!!!!!! I wish I had read more of the bad reviews because we chose them based on positive Yelp reviews, what a joke!

First, we were told the furnace replacement would be a 3 day job, max. This was consistent with other bids we obtained on the project. Supreme took a total of 9 or more days to finish this job. They never worked a full day and instead often worked only a few hours in a given day. They constantly forgot parts or realized they got the wrong thing, and would keep having to come back to the house, which was really disruptive. Some parts they would forget on multiple occasions causing greater inefficiencies.

When we had the inspector come to look at the work performed, he pointed out several mistakes that were corner-cutting mistakes. Sadly, the biggest mistake of all the inspector didn't even catch. A week after the installation was finally complete, I noticed that one of our bathrooms was very cold during the day. Upon further inspection, I realized that the bathroom vent had no heat coming out of it. Supreme had entirely forgotten to hook up a duct to the vent!!

The worst part was, when I called Supreme to ask them to come and finish the job, they never called me back. I left them 3 voicemails and my husband called and tried to leave them a voicemail and the mailbox was ""full"" so he couldn't even leave a message. We never heard back from Supreme and had to pay someone else to come to the house and hook up a duct from the existing duct to the bathroom vent.

Finally, Supreme said that we would save a few hundred dollars off of our heater with a manufacturer's rebate. When I gave the numbers that Supreme had given me to the company for the rebate, they told me that the numbers would not qualify. I tried to get clarification and different information from Supreme so that we could try to get the rebate, but Supreme also never got back to me on this either. Thus, we were unable to get the rebate which was several hundred dollars worth of a rebate.

Do Not Use This Company.

Peter S.

I am satisfied with Mr. Harrison's work in replacing the in-wall gas furnace. He took care the permit application and got to work right away. He took out the old furnace and put in the new one in all in one day work. The inspector sign off the paper after the second visit. My overall experience was pretty happy, he quoted me honestly and explained what's included and he kept me informed all the time. Thank you, Peter S.

S G.

Highly Recommended! I called everywhere trying to get a tenants heating unit repaired in the apartment building I manage. No one could get here the same day until I reached Supreme. They got out here the same day and were extremely informative and detailed. They explained the problem clearly to someone who knows nothing about heating and took the time to tell us exactly how to prevent the problem from happening again. He even took time out of his day to show me how to clean and fix my own heater to save me from having to pay for another repair as money was tight right before the holidays and this is a family run building. This building is owned an operated by women, so I am accustomed to contractors and repair men trying to squeeze every last dollar out of us, and this was not the case at all with Supreme. They are extremely knowledgeable, honest, hard working, on time, detail orientated, polite and just all around good people. I will never use anyone else.

James S.

IThe true test of a good company is to see what they do when their repair goes bad. I seriously wish I could write a good review -- I liked these guys, but I should have known something was up when I overheard them trying to fit a furnace part for the pilot light that was not the proper part for my existing furnace. I have repeatedly called for them to come back. It only worked for a few days after their initial repair. They came back and attempted to fix the problem after 3 weeks of calling. It stopped working again that afternoon. I have been calling and waiting for a response for the past 2 months. All I want is for the repair to be done correctly -- not that tough of an expectation, right? My only option now is to report them to the Licensing Board and sue them in small claims court. What a pain to have to go through this mess.

Laila I.

We have had a mysterious problem with a pilot lighting going out rather randomly. They have worked really hard to figure out the best, most economical solution to the problem. Their business practices are fairly informal, and they use the same name (Mr. Harrison) which takes some getting used to. But they have tracked my problem and are being diligent about finding a solution.

John J.

Mr Harrison is the best. Our furnace would not start on the coldest day of the year, so I called the first highly rated repair service I found on Yelp. They sent out a technician, and he told me I needed a new control board. I was not contacted again until late the next day and was told it would cost around $500. I found the same part on the net for around $300. I then called Supreme Indoor Climate Control, for a second opinion. Mr Harrison came by and diagnosed the same problem. After a few phone calls he found the part and told me he could have it installed the next morning for $350. As promised, he arrived the next morning, part in hard and had it installed and running in no time, and we had a nice warm house again. Mr Harrison was very knowledgeable and professional, taking the time to answer all of my questions. Mr Harrison and Supreme Indoor Climate Control are at the top of my list next time I have issues with my heating system.

Robert A.

These guys worked out well for me. They were able to fit me into their schedule and diagnose my stalled heater. They got my blower running with a new capacitor and found and fixed the gas leak that I suspected. They were able to do the work without me being around. They are honest, reasonably priced, showed up when they said they would, and they're easy to work with. I will use them again the next time my furnace needs attention.

Dennis P.

trust the brothers Harrison to tell u the whole story, be totally reliable, and finish the job on time. In my case, I had to leave town midway through getting my heater fixed as they had to order a part. When I returned, they came the next day with the new part and finished the job fast. They are friendly and real people, its a good family business... one of their sons is their apprentice, and they are good teachers as well as kind, warm, reliable guys (twins!). I'd recommend them to everyone. This is the kind of business we should all support and you will enjoy their presence as well!

June Y.

Not trustworthy!!

During a cold spell last month, the floor heater in one of my rental units stopped working so I called Supreme Indoor Climate Control because they had good reviews from Yelp! Based on PG&E's inspection a week before, there was apparently a faulty control valve that needs replacing and also the glass cover for visual inspection of whether the pilot light is on was cracked. Both brothers, the Mr. Harrison, came out and quoted me $600 to repair it. That sounded really high but I thought it must be a very complicated job that would take a very long time. More importantly the nights had been cold and I didn't want my tenants to not have heat. Remembering the good reviews from Yelp, I asked them to do the work. They did not have the replacement parts that day, so they need to come back. The following day they came back w/ the parts. The whole job took a little over 2 hours w/ mostly just one person working. Even before the job is done, they asked me to pay them. When I paid, all I received is an email confirmation of the payment. No description of the work that was done, no description of parts replaced, terms and warranty. When I asked for a written receipt, he said he will drop it off at the property the next day. It never came, so I followed up w/ a phone call a few days later, he said he did drop it off(which was a lie), but if I text him the mailing address, he will mail a copy. Well, I texted him immediately and that copy never materialized either.

It is standard business practice of any legitimate business to provide clients with a receipt showing description of the work, labor & material charged, and any terms and warranty information. What could be the reason for this company's reluctance to adhere to such basic business practice? Could it be that they don't intend to stand behind their work? Or perhaps they don't want to leave behind any evidence of how they overcharge people? Go figure....
I paid $600 for a little over 2 hours of work, the least I can expect is a proper receipt w/ some warranty terms.

Marc A.

** WARNING! LIARS AND RIPOFF ARTISTS!**

The company I hired to install my wall heater was having problems with resolving some of the details of the correction notice. 3 failed rough inspections.

So off to YELP I went and found the twins so favorably regarded here. I gave them several calls before I got a human, and scheduled an estimate. Mr Harrison arrived 45 min late but did call to alert me after 35 min of waiting. My first impression when he drove up in his filthy, unkempt, company van with mismatched, bald tires and a cargo bed full of debris and tools piled one on top of the other was, ""Oh No!""

But then, thought I, YELP can't be wrong. Besides, who am I to judge a book by its cover. My own company car and desk are in disarray. So was Einstein's. It means nothing. (On the other hand, as it turned out, it meant everything and I deeply regret not going with my gut response.)

Mr Harrison--can't say which, after all their twins that go by the same name--quickly assessed the situation. He said ""I can take over the contract, make the necessary corrections today, or maybe Thursday latest, and call the inspector myself and meet him here to expedite the process say Friday.""

His price was $800.00. I was expecting something more in the range of $200-$300 total but then their goes those YELP reviews in my head again. Besides maybe there was more to it than I realized or was told by the inspector. A gas heater is serious business and I don't want to blow up because of carelessness or frugality.

Besides, a three day time frame was perfect for the sheet rocking that was almost complete. We could start the taping on Monday and seal up the gap in the wall and ceiling.

I wrote Mr Harrison a check for $400.00 and was looking forward to the great phone call I'd get that Friday afternoon. Unfortunately, the phone call never came. We had an opportunity to stop at the house Friday Night to check on his progress. Nothing had been done. No phone call with an explanation. When I tried to call him I learned the company had no receptionist, only two cell phones that the Harrison twins hadn't even had the consideration to set up with out going messages. After several calls and finally receiving a ""Sorry, this mail box is full,"" CLICK! I began to realize I wan't getting my moneys worth.

Finally that Saturday, I got a return call. I asked how the progress was going. Mr Harrison replied, ""Oh, I did pick up the parts, their in my van. I'll try to get the work done by Sunday; and, Monday, make the Inspection Appointment."" I replied, ""That's perfect. I'm having the water heater worked on and the Inspector can do the rough on that as well."" I was again elated and thanked Mr. Harrison. Again I asked him to give me a call when it was all taken care of. I had to work Monday and wouldn't be able to attend.

Monday came and went. By Tuesday the sheet rocking, taping, plastering and texturing have all been completed. The painters have started interior painting. The entire house is painted except the wall and the ceiling of the Wall Heater area. Wednesday I called the Harrison's. Mr Harrison now tells me, ""I've been waiting for you to call me. I'll have the work done tomorrow. You can schedule the Inspection anytime after that.""

""You were supposed to schedule the Inspection and be here to answer questions."" I said.

He replied, ""Schedule the inspection for Friday afternoon, I'll be in the area and will come by during the two hour window he gives you in the morning."" Another lie. On Friday morning, after several calls I'm told Mr. Harrison won't come to the inspection.

To top everything off the Heater fails again to pass Inspection. Mr. Harrison in his haste constructed a smaller insulation box out of less material than my original guy had and haphazardly placed it over his larger box leaving a gaping hole for flammable material to fall into. In addition, to access the clamp he was supposed to replace he cut the top metal reinforcement strap on the stud bay. An additional code violation. He later said, ""Oh, I had no choice but to cut the strap because I don't do drywall work""

Strange, the five drywall workers that were in the same room with him when he cut the strap stared in awe at his incompetence and wondered why he didn't ask them or call me to have someone trim the drywall for him. It was going to have to be trimmed anyway now to replace the strap. In hindsight, it just must have not been worth his time to do the job right.

Another week passes; with it, several more unreturned calls. Finally, after 3 weeks and a threat to seek someone else I get a response. I'm told, ""We don't come out when you want us to, we have to fit you in our schedule."" I said, ""Fine, but when you come bring a new strap."" He had the gall to say, ""I'm sorry, but that's not my field. If you want to buy the strap and leave it there I'll re install it for you."" I was in shock! The following morning I decided to fire him. Glad I did!