Supreme Plumbing & Heating

May F.

Supreme has been my go to furnace people for the last several repairs I had to make for my units. It's never a fun thing needing them but when I do they are there and they get the job done for me. Harrison is very professional and help me quite a bit so I highly recommend them. Thanks so much for everything

J A.

I previously used these guys to repair an old wall heater. A little pricey, but they got the job done.

Fast forward to January 2020, and the repairman, John, tried some pretty shady tactics to extort money from me.

I scheduled an appointment for them to stop by a unit to fix a brand new wall heater -- barely 1 year old. I confirmed with John over the phone that if there was a repair, that they take credit cards and could email me an invoice since I couldn't be there. He said no problem.
John didn't do any repairs when he stopped by the unit, but said that problem was a faulty gas valve. He didn't know how much the part was, and said he needed to look it up.

What I didn't know at the time, is that he REMOVED the part from my wall heater (a HUGE part), and then he used that part to hold it hostage to try to extort a ""trip charge"" which he never disclosed up front.

He tried to charge me $650 for the repair, telling me how the part is expensive. It turns out the part only cost $90 -- since I had another heater guy repair the unit after he tried to extort money from me.

See attached pics of our text conversation, where he tells me he won't return the part unless I give him money for a trip charge he invented after the fact, when I told him that $650 seemed pretty high to repair a brand new wall heater. Then he drops off the part without reinstalling it after I refused to let him extort money from me.

I got another wall heater guy to replace the part (which cost $90). Total cost was $270, including the part. I'm not trying to promote another heating repair company, so I won't list the name of the company that actually completed the repair for a reasonable amount. But what this guy did, representing Supreme Heating & Plumbing, was highway robbery and theft.

Dan F.

I've had a broken boiler for a year now, and these folks showed up and fixed it no problem! I should have called them sooner . They show up on-time, with no surprise bills. They were able to diagnose an electrical problem with my boiler (it wasn't a plumbing issue) and fix it within an hour. Will be using them again!

Tj B.

Brilliant service. We had been told by another HVAC repair service that our furnace was kaput and needed immediate replacement, as it was dangerous in its current state (whatever that means). We called Supreme for a second opinion. Akida spent a good deal of time in the crawl space (where the furnace is located) understanding and testing the system carefully. He diagnosed a blown or burnt out element, replaced it, and the furnace is up and running again. Couldn't be happier. He spared the homeowner (we are renting) a *large* expense. Can't recommend Supreme enough.

Raleigh M.

We have an old floor heater that stopped working. The twins arrived, diagnosed, got the part and installed it all quickly and without any drama. Good folks. Easy to work with. Reasonable prices. Local. Wouldn't hesitate to call them again.

Natalia F.

This guys are the best! I have called them in two different occasions, one for the water heater and one for the furnace. Both times they seemed very knowledgeable about the subject and their work was highly efficient and clean. Their quotes were always very reasonable and they didn't come up with last minute adjustments or extra fees. Honest guys!!

Rob R.

Purchased an old home in Oakland with very old HVAC. Worked on inspection and died after move-in. These guys came out quick, on-time, diagnosed the problem and fixed it within 2 days (needed to get parts). I had them run a full system check as well. Friendly, knowledgeable and reliable. Will be using Supreme for our HVAC replacement this winter as the old systems are on their last legs. Thanks guys, keep up the great work!

Mim A.

Total scammers came out and didn't fix a simple water heater issue. They tried to tell me their was an issue with my plumbing when in fact the pilot light was out and air was trapped in my water heater air duct. I had another company put the next day who fixed the problem in 20 minutes for half the price.

Hung H.

I found them on Yelp and they ended up exceeding my expectations! The technician was punctual and very professional. Not to mention they were the only company who called me back in a timely manner and had availability for an immediate appointment the next day! I'm an Oakland native and love supporting our small local businesses. I would not hesitate to use them again.

Christa P.

Supreme Plumbing and Heating were great! They arrived early, fixed the problem quickly and charged me a fair rate. They are friendly and very knowledgeable! I would definitely recommend using them and am really happy with their service - definitely 5 stars.