Superior Plumbing

Aaron R.

They charged over $400 for less than an hour to evaluate my plumbing issue and tell me what the problem was without applying that amount towards the repair. The repair would be another $450. Their pricing is exhorbitant - a real ripoff. Would NEVER call them again

Summer N.

I called regarding a stopped up sink and disposal. They came the next day, the tech stayed for about 20 minutes. He then told me that they don't have a drain division now and that he couldn't repair the sink. What? A plumbers without a capability to unstop a drain? No """"drain division""""? Why didn't they tell me before they sent someone out? Worthless!

Veronica M.

If you own rental properties stay away from this company. Won't do any work unless the owner is physically on the property even if there was an emergency and couldn't be. They would not do any work. They left so I had to call a company that worked with property owners. Customer service was lacking too. They also took over a week to be able to book an appointment. There are a lot better companies out there than this one.

Venessa M.

I had a great experience and had a great plumber. He was helpful, knowledgeable and patient. My expectations we're exceeded.

Dana S.

I had multiple estimates to replace a hot water heater in a a really awkward spot in a 1960s house. I specifically went with Superior over Pink Plumber because they didn't say I'd have to knock down a wall while Pink Plumber did. Guess what? Superior had to knock down a wall which was not included in their estimate. Surprise?!??! This is my first time replacing a hot water heater, so I didn't know any better. After a long day of surprises which included having to knock down a wall, my superior plumber left me with a really ghetto-fabulous connection to the gas-vent from my hvac. Their technician said he """"didn't feel comfortable doing it"""" and recommended I contact my HVAC company. I followed up with https://www.shumateheatingandair.com/(my HVAC company) after about 30 days and they ridiculed Superior and said that basically my plumber was trying to get home early and had bullshitted me. They quoted me $500 to fix the connection from the hot water heater to the vent. It's been 5mos. now and I just got a letter from Superior wanting to follow up on the permitting. I paid a fee to them to help me permit with Brookhaven, and surprisingly they are following up 4 mos. later. Superior has been one of the worst companies I've ever dealt with. I'd find a different one.

Andrea M.

$89 for them to come? My time is valuable too and if a company can't swallow a few bucks for gas for the investment in maybe replumbing my entire home for thousands of dollars from copper to PEX then they aren't very smart. Dumb people probably won't do a good job.

Ray M.

Not satisfied. Plumber did show up on time and fixed leaking faucet, but the price was well above what we expected/reasonable. Then sat through an effort to sell us a pressure reducing valve, which after we declined promptly had issues with a toilet overflowing twice for the first time in 15 years...

Ronnie W.

Superior will not give free estimates. They installed a water heater in my home about 10 years ago, no problem. Superior had also done a number of other projects in my home, replacing a toilet, replacing a pressure gauge, other miscellaneous jobs, but when I called them back for an estimate on a replacement water heater they wanted to charge me $89 just to come out. (They called us back later and said IF we went with them they would take off the $89) MULTIPLE other highly rated Atlanta plumbing companies, whom I've never spent a penny with, are coming out to give a free estimate. This is how Superior treats a customer who has spent THOUSANDS of dollars with them. AVOID!

pierrot l.

Excellent service at a fair price. Jay knew what he was doing and got right to work. Don't hesitate to call Superior Plumbing.

Rhonda H.

They over charge Never returned calls to discuss the bill Be smart get them to give you the estimate upfront