Super Service Plumbing

Rodger D.

I told office staff I wanted a quote to video my sewer line, from the street and from the toilets. I was quoted about $550, and was told the final cost would be based upon what the service person sees. I set up an appointment.
Service man came on time, I repeated what I wanted, and was quoted $600. OK by me.
He did a good job scoping the line, and showing me problems.
Once the sewer line was done, he said the video from the toilets would be extra, since they had to remove and reinstall the toilet. Doing the 2 toilets would be about the same as the original video quote. So I had to pass on full video I was expecting.
I feel it was less than honest to give me 2 quotes (office and on the spot) and change it.
If I had known the toilets needed to be removed in order for him to do his work I could have done that earlier.
Video from thumb drive did not work and it took 3 days to get a replacement one.

Cynthia P.

A week ago, I noticed water leaking from my bathroom faucet. After calling a plumber from my church congregation, a couple of other ""highly rated"" plumbers and no call backs, I called Super Service Plumbing and scheduled an appointment. Ray, technician, diagnosed the problem and returned a day later to install the new faucet. He was extremely knowledgeable, professional and very polite. He did a superb job! No mess left behind for me to clean up. Great plumber!

Carol M.

After the gas was turned off in Windsor due to the horrific fires for nearly a week PGE came through to re-lit and verify unit by unit. Mine was red flagged because a plumber who had 'repaired' my water heater broke out the piece of protective glass two years prior in order to light the pilot. I never knew this until PGE red flagged it. I called Super Service Plumbing, where Peter pulled up schematics on this water heater and had to order some parts which were slowed down in arriving because of the wildfires. This State/Apollo water heater which is connected to my heating system required 'special kits' not generic parts which were ordered. Paul F. came out as soon as the parts were in. Paul was respectful, courteous, polite and very professional. Cannot say enough good about this company! I highly recommend them.

Michael G.

I called the office about 9 a.m., and Paul F. came by about 1:30 p.m. He was friendly and highly efficient. Paul was able to replace a hose bib to eliminate a leak which had been driving our water usage up to unsatisfactory levels. He also checked the main meter and discovered no additional leaks! Paul also had some useful advice about water usage in general.

Next time we have a plumbing problem, we will certainly call Super Service.

Leslie B.

These guys are great! Peter, in dispatch, is always prompt and on top of getting an appointment scheduled quickly. We have always been pleased with the technicians they send out and the work they have performed is high quality. Our most recent issue was that the kitchen facet stopped working - they were out the next day and quickly repaired the problem.

Jose M.

Be careful when you speak to the dispatchers, try to understand the best you can what they can do for you otherwise you may end up wasting 35 dollars for them to visit you and give an exorbitant estimate for something you don't even want, for example I want my main sewage line cleared out, not running a snake into the wall. The quote for the kitchen sink upward of 250 dollars! and having no idea what to charge (but I suspect a lot of money) for doing the same in the pedestal sink in the bathroom. What a waste of 35 bucks.

Don M.

I have had Super Service Plumbing out to my house and a rental that I own. Bryan is friendly, and explains everything very clearly. He looks for ways to save on cost, completes the job efficiently, and is very prompt in responding when needed. Having to call a plumber is not the highlight of anyone's day, but a call to Super Service, and the quick response by Bryan, makes it all much easier. Call Super Service first. You won't be sorry you did.

Susan H.

Super Service is a misnomer if there ever was one. The ""technician"" was unable to find the main line clean out. He then said he had a Dr. appointment so he left and never returned, after saying we should not use the toilets or the showers. Calls to their dispatcher about our dire emergency were miss-handled. The next day, the promised follow up service call never happened. Screw these guys!

Mark D.

These guys rock! I have been referring my previous Davis Carpets and now after 3 years my current The Floor Store Customers to them for years! Last week, after Sears totally dropped the ball on installing our new dishwasher we purchased from them 2 weeks prior, I called Super Service and they sent Brian out who went way beyond the call of duty to take care of Sears ""left hand has no idea what the right hand is doing"" problems. Without getting into details, trust me; Super Service Plumbing is Super!!!!

Cindy G.

Very nice, clean, on time and friendly tech. Mike was clear with regards to pricing during the work. Since, this was my first major plumbing issue, I assumed pricing was normal. However, after discussing with additional plumbers, this pricing was very high. Install two way clean out and snake and camera the line, $1,460 for about 3 hours of work. I spoke to the office manager and he said that pricing sounded right. Then he went on to say that they are a big company and have lots of overhead. I guess they charge their clients hundreds of dollars more for their overhead. My advice, get multiple quotes.