Super Service Plumbing

Vishal T.

I had a drip leak in my shower faucet and I was aware that it maybe caused by an old posi-temp cartridge. The plumber from this company agreed with my assessment but told me they'll still charge $185 diagnostic fees. They also said that there will be a charge to bring needed tools to the site (Allen ranch set, couple of screw drivers and a plier) and a charge for the new cartridge and it's installation. The cartridge costs $31. I agreed to pay the said charges. But then they tried to install a used, discolored catridge with visible patina deposits. When I asked him about it, they said the catridge is brand new, just out of the package. Attached are the pics of catridges. First is the one from the faucet, and 2nd is the ""brand new"" catridge that was right out of the package. I told them not to install the catridge as it looks old and because I feel cheated, I'll not proceed with the transaction. They left the site as it was, main turned off and the faucet dissembled. I had to get a new catridge and complete the installation on my own. I contacted the business owner and they said the catridge looks brand new to them.

Spencer D.

I had problems with my pressure tank leaking and their response was fast. Did not have the service done because it was a defective pressure tank and was taken care of the company that made it. Great advice and they saved me money.
Sorry it took so long to give you a review of your great company

Shanda C.

There are not enough good things I could possibly say about this company. TWICE now they have come out and rescued us. Once to fix the shower and then on Christmas Eve to fix the sewer line. I will always call them first and now that I am working in Property Management, I will be calling them first for all our property needs!!

SAGE R.

Decent work. Got the job done. But not great communication and very poor price estimating or rate info. We Asked and asked for estimate or rate info and none given. Shame on me got blindsided by total invoice. Paid it, but a feel a bit swindled. Job done, but Won't use em again.

Pamela L.

we had what we thought was a catastrophe at my condo in chelmsford which i rent..my husband called super service plumbing they were unbelievably great.. they responded in such a timely manner it was fantastic.. we called several other plumbers to no avail...they were extremely helpful ..it ended up not being as catastrophic as i thought ..but they were their ..there was a decent small fee for them going out there.. which was fine..we need a lot of plumbing work in the very near future and will use them for sure ..their communication was great ..overall excellent to deal with extremely happy..pamela and scott vavak..

Gabi S.

Wonderful service, polite and fast, definitely gave us great advice on how to fix our toilet problem the cheapest and best way. We will recommend them and call them again when we need a plumber.

Madeline B.

I awoke this morning to a clean and most importantly a CLOG-free kitchen sink! The management at my senior residence called Super Service after the maintenance person on site said that it was a job for a pro... not only was my sink unclogged but the young man who provided the service was so kind that I said that I would let others know! Ray took care to put down a blanket in case of any spills, made sure that all was tidy when he left though he left behind his bright smile and the result this morning to know that everything was fixed! Thank you, Ray! And Super Service Plumbing for adding him to your team!

Kathy K.

We needed a new pump for a radiant floor heating system. They charged us to install a new one. The problem still wasn't fixed but we knew it involved a second step of installing a new water heater for the system. They quoted us $10k for the new water heater. We went somewhere else for another quote and were told it would be $6,600. Upon installing the new water heater, the new guys found the 'new' pump that Super Service installed was not turned on and when activated, it leaked. We contacted Super Service and asked for a refund. They only refunded $150 for the pump, not the cost to install it. They have a long wait times before they come out and overcharge. Find someone else.

Rodger D.

I told office staff I wanted a quote to video my sewer line, from the street and from the toilets. I was quoted about $550, and was told the final cost would be based upon what the service person sees. I set up an appointment.
Service man came on time, I repeated what I wanted, and was quoted $600. OK by me.
He did a good job scoping the line, and showing me problems.
Once the sewer line was done, he said the video from the toilets would be extra, since they had to remove and reinstall the toilet. Doing the 2 toilets would be about the same as the original video quote. So I had to pass on full video I was expecting.
I feel it was less than honest to give me 2 quotes (office and on the spot) and change it.
If I had known the toilets needed to be removed in order for him to do his work I could have done that earlier.
Video from thumb drive did not work and it took 3 days to get a replacement one.

Cynthia P.

A week ago, I noticed water leaking from my bathroom faucet. After calling a plumber from my church congregation, a couple of other ""highly rated"" plumbers and no call backs, I called Super Service Plumbing and scheduled an appointment. Ray, technician, diagnosed the problem and returned a day later to install the new faucet. He was extremely knowledgeable, professional and very polite. He did a superb job! No mess left behind for me to clean up. Great plumber!