Summers Plumbing Heating & Cooling

Kathy ..

If I could give a zero I would. Bloomington IN company sold my 87-year-old mother a maintenance agreement on their HVAC/water heater system (very expensive product by the way). Maintenance agreement payments were made on time via automatic withdraw from bank card. The maintenance agreement was canceled in August '24. Unbeknownst to my mother at the time of cancellation there was an outstanding balance of approximately $100. The last payment was not withdrawn from her account as a new card was issued due to some fraudulent charges. Two days ago she called Summers for a furnace issue and was told of the balance, which she promptly paid with her new card. Last evening her furnace quit completely and she requested emergency service. She was told that someone would call and come out that evening. There was no call! Inquiring this morning she was told she was ""on a no service list"". I understand it is possible Summers may have tried to contact her to let her know of the balance. However, she received no physical bill, continuing to be unaware of the balance. My mother pays her bills on time if not weeks or days early. This is not a local company who cares about their customers. Which is demonstrated by leaving and 87-year-old without heat during below freezing temperatures. They seem only to be concerned about up-selling expensive products and maintenance agreements.

Update: the balance she owed was $33.98!!

Rea K.

Summers just contacted me again to schedule a plumbing maintenance visit as part of my membership plan (which I paid for up front). I informed him (second time I've informed the company) that I am not interested in working with them. He said that if I want to cancel the membership I'd have to pay them $108.65 for discounts I've received with my (already paid for) membership. I responded that I'm assuming they'll refund my membership payment and to calculate the difference and send me that figure. He said they'll give no refund because I didn't hold the membership for 12 months. I told him that I'm not going to pay them to not work with them and that after this ridiculous conversation, I'm considering contacting the Better Business Bureau. I'd suggest never working with this outfit.

Ron O.

Be aware that Summers will provide you with a form listing everything they supposedly completed. In my case, three items were listed as being completed/checked on my furnace that were not. A critical one was a CO2 check. When I complained to the manager, he said that the tech checked the completion for this by mistake. By mistake! Wow. And he claims the tech is a senior tech.

There's much more, as documented in our email exchanges, but I hope my brief comments help inform you what others have said in their reviews. You can't trust what they say.

Benjamin U.

It's a pity the people working for them don't have competent management, because I'd happily work with any individual technician again. But the administration is beyond incompetent. In order:

Every time we called for a plumber, we were repeatedly redirected to different offices, both of which said they didn't service our area and sent us to the other one.

They informed us they'd be switching us to a monthly contract at the end of our current annual contract. They then immediately began charging us the monthly fee, and didn't stop nor refund us for months.

They over-booked, and attempted to move our AC service from early May to *September,* forcing us to go to a different provider.

When we requested a partial refund for failure to actually honor our contract, we were put on their do-not-service list. Once again, they took months to provide this refund.

After all of that, they just sent us a text message asking us to come back as a client.

Melissa S.

Called Summers to hook up kitchen faucet, garbage disposal, and reconnect gas stove due to having countertops replaced. Was not told of the $99 service fee to come give an estimate. Estimate came in at $547 to reconnect existing faucet and garbage disposal. I did not need to purchase anything from them as I already had everything. This is absolutely an unreasonable charge to do a hook up. We did not have the work done by Summers. Called a reasonable plumber to do the work. Work didn't take more than 1 hour to reconnect so the price Summers wanted was unbelievable. Glad to give my money to a plumber that was fair.

Tyler T.

We just got a all new furnace and ac unit installed and the pipes they put in for the gas started to leak and we called to try and get it repaired and they are telling us we are not in there service area and they will call the main office tomorrow to see so now we have no heat and hot water on this 20 degree night

Terry -.

My furnace went completely out so I called to schedule an appointment this morning at 6:30am 1-17-24 and a technician actually called me back and scheduled an appointment between 8am-10am, then didn't show. I called your office back and scheduled an appointment and now you have the nerve to email and ask for money from me to schedule an appointment. I work in the service industry and understand how important it is to have good communication skills with your customers. Will not contact this company again!!

Jenny K.

I have a contract with Summers Heating & Air Conditioning to do tube-ups on my equipment. Had a confirmed appointment for 10/27/23 for the tune-up on my furnance. After arranging to be home on this date, I receive a text at 11:30 AM, that they were too busy and would have to reschedule my service to 12/29/23. This does not give me a lot confidence in a company that cannot keep their commitments.

L W.

Staff did not listen when we explained the problem that we have been dealing with, and having fixed with not trouble, for more than 20 years. Staff did NOT do the job asked of them. We did not know the job had not been completed as asked until sewer backed up again less than a week later. Summers staff returned and wanted to charge the ridiculous amount for the as second time for the job they didn't do as asked the first time. One week later, problems again!!!!!! We were not about to call Summers a THIRD TIME as they clearly do not know what they are doing and didn't try to figure out the problem. We ended up paying a second company to come out today and complete the work and fix the problem the right way.

Tim S.

Made an appointment two weeks in advance to tune-up my A/C unit. They texted me the day before saying they would be there. This is a rental unit and I live 3.5 hours away. Rescheduled my whole day to be there. I get a text at 9:30 the next day saying they have too many emergency calls and I need to reschedule. Oh. I will. With a different company. Waste of time.