Summers Plumbing Heating & Cooling

Jenny K.

I have a contract with Summers Heating & Air Conditioning to do tube-ups on my equipment. Had a confirmed appointment for 10/27/23 for the tune-up on my furnance. After arranging to be home on this date, I receive a text at 11:30 AM, that they were too busy and would have to reschedule my service to 12/29/23. This does not give me a lot confidence in a company that cannot keep their commitments.

L W.

Staff did not listen when we explained the problem that we have been dealing with, and having fixed with not trouble, for more than 20 years. Staff did NOT do the job asked of them. We did not know the job had not been completed as asked until sewer backed up again less than a week later. Summers staff returned and wanted to charge the ridiculous amount for the as second time for the job they didn't do as asked the first time. One week later, problems again!!!!!! We were not about to call Summers a THIRD TIME as they clearly do not know what they are doing and didn't try to figure out the problem. We ended up paying a second company to come out today and complete the work and fix the problem the right way.

Tim S.

Made an appointment two weeks in advance to tune-up my A/C unit. They texted me the day before saying they would be there. This is a rental unit and I live 3.5 hours away. Rescheduled my whole day to be there. I get a text at 9:30 the next day saying they have too many emergency calls and I need to reschedule. Oh. I will. With a different company. Waste of time.

Karen R.

I submitted a request to look at my heat pumps for fall tuneup AND to install a part into my gas stove. Man who came tried to sell me $2200 of lights for ""mold,"" didn't clean the furnace filters, then said he didn't have the expertise for the gas stove but would have someone call me. l waited 2 weeks. After I made several calls, explained the situation, and heard about asking the supervisor and calling me back, I've received no callback, no nothing, and it's been a month. Horrible experience - and my last with this company.

Sharron C.

We have a new HVAC system (under 2 years old). The company who holds the warranty was not impressive in the summer when the AC when out and left us without AC in 90+ degree heat for 10 days. So we set up with Summers maintenance plan. They came out on Friday to do the annual maintenance on the heater. All looked good. Adjusted the gas flow from 4.5 to 3.5. That was it. By Sunday, no heat. We called, no one could come out on Sunday. We'll be there Monday. On Monday, the gas valve is not functioning properly (interesting since it was just adjusted on Friday). A new one will be installed tomorrow. Tuesday comes, no one calls. We call them. Oh, it had to be ordered we'll be out tomorrow. Weds comes, no one calls. We call them. It still isn't here, should be here tomorrow. Thurs comes, no one calls. Still no part, but this will get kicked up to management. We should hear something from them in about 2 business days. I am completely beside myself at this point. We went with Summers because we didn't want a repeat of what happened this summer with Peterman, but it is exactly the same. My gas fireplace has been running so much no telling what my gas bill will be this month, and no one can even tell me where the part is. I don't run a giant corporation, but I can usually track a package fairly reliably. I'd try another company, but I feel like we're in too far at this point to change lanes.

Update 10/21/22 A customer advocate did contact me after I posted this review. They were able to obtain the required part and did come out and get it replaced on 10/20/22. I appreciate the customer service response, but I am confused as to why I had to post a negative review to get it. Ultimately, we are happy and warm.

James M.

We have a contract with Summer's HVAC for service 3 times a year. Once for the furnace, once for the AC, and once for plumbing. They come out and check over every thing and are always good at what they do. Never get dirt in the house, friendly, and always on time. They sent Caleb and Chris, Chris is a new guy and Caleb has been here before. Very nice and both did a great job. I am very happy with the work they do and will get a new contract next year.

Jason H.

The fan on my heat pump went out and I called Summers to diagnose the problem and see how much it would cost to fix. I was told the unit was too old to be fixed (1980s) and was then subjected to a sales pitch for a new heat/ac unit to the tune of $10,000+. I decided to call another company and they came out, quickly diagnosed the problem (capacitor and fan motor), and fixed it that same day. I later recalled the Summers guy who came out was in a spotless uniform that looked as though he's never fixed anything while wearing that. While the other company rep who came out was in a uniform of a true wrench-turner. It's obvious Summers is in the business of SELLING and NOT FIXING. I'll not bother contacting them again...ever.

Betsy G.

Great job again by Andy, reliable, trustworthy, friendly. Takes time to explain his work and findings. Has always been correct in his assessment of repairs. Would recommend him to anyone needing work done.

Rocknroll H.

We had a severe water leak in our master bathroom. We called Summers Heating and Cooling and they were at our residence within two and a half hours (we had shut off the water to the house). Travis Wisley was professional and quick. Travis had everything corrected within 20m minutes. Travis has excellent customer service skilled and was quick and efficient.

Debbie G.

I called Summers to schedule an install for my bathroom and kitchen faucets. The girl I spoke with needs extra training in customer service. I told her what I needed and she immediately told me when they would be out, without even asking me what day would work for me. The day that she suggested, is a work day, so I told her I was off on Mondays. She immediately told me a service man would be out Monday March 29th, without asking me if this would work for me. Then I asked her how much it would be, and she told me $89, to come out. I asked her how much after that, and she just told me I would have to discuss that with the service man. I asked her what time would he be out, and she said he would call me 30 min in advance. Who wants to wait all day, on their day off? She couldn't even tell me a time frame. I told her to never mind. Not a good way to do business. I have been in customer service for 40 years, and the way I was treated was unacceptable . I will never recommend this company.