Strongbuilt Plumbing & Air

Bill Z.

UPDATED: The company has gone above and beyond to get things right. I have now changed it from a 2-star to a 4-star rating. They stepped up and all problems resolved.



ORIGINAL POST:


This is a company you really want to like but it has been rocky. First event, possible low pressure. Sprinkling outside and tried to cancel but manager pushed it through. Sure enough, only 41 lbs and should be around 55lbs. Said was corrected. Next call was for hammering or banging. Cancelled appt same day. Next day, manager came out and did wonderfully but the previous tech set it to over 80lbs!!!! Not good. Liked manager so much, agreed to buy a $6000 water treatment system. Day of install, rain, but they showed up anyway to work. After about one hour, tech said they were leaving and just left the $6000 pieces outside that could easily be taken. Had to put my foot down and tell them to take it before someone else did.

The plumbing manager John is amazing. Tania, the scheduler, couldn't be nicer. Getting the actual work done and done well had been a mess. Only John seems to be passionate about the work.

We'll see how it goes but so far, I am struggling to believe in this company. Management is fantastic but haven't had a good experience with the actual crews, yet. Hopefully will go better before I look to find another.

Patty B.

Dillan and Mitch from Strongbuilt came to my home today to fix a squealing toilet and a stripped turnoff valve. Initially, they were going to just fix the turnoff valve, but realized I needed a toilet flap and a fill valve as well. I thought I would need to make a decision on only doing a one repair as I could not afford all the parts and labor. Mitch said that they would make sure that I was taken care of, and they did. Dillan and Mitch fixed everything for me. I cannot say enough positive comments about Strongbuilt as a company for the personnel they hire and the training that they provide. Thank you I will use Strongbuilt again in the future and highly recommend this company to everyone I speak with.

John R.

Contacted Strong Built via e-mail asking for information pertaining to there Toto Toilet replacement special. After some 10 days I get a response and an apology. I explained that I wanted a Toto Drake II and wanted to know what that price would be. I was told the tech had to come-out to which I said your kidding me. Drive out to Vail to give me an estimate. I was told the earliest date was Sept 25 between 4 - 6 PM. I received a call at 1 PM telling me the tech was on his way and when I called the office I was told no he is still on the NW side of Tucson. About a hour later I received a call from Mitch who was extremely professional and asked you need to know the price for a Toto Drake 2 and I said yes but I could not get it unless you came-out. He took about 2 minutes to provide the pricing over the phone. Again very professional and even provided me some different options. I told him I could purchase a Toto Drake 2 locally for approx $404.00 less installation which was half his cost. He very politely said I could purchase it and he could pick it up and install it for $175. This option sounded fair and I said I would get back to him. Mitch changed my attitude about Strong Built and I don't know if I will use them or not but if I do I want Mitch because he is a '5'.

85737Linda P.

We employ only StrongBuilt for all of our air and plumbing needs. The company is responsive, courteous, and professional. Their ability to expertly diagnosis and remedy the issues with these systems cannot be matched in the greater Tucson area. They have earned my trust and business.

Their maintenance program of annual checks in air conditioning and plumbing is convenient and appreciated. Receiving a phone call from them informing me that it is time for an annual check is superb as time can get away from me so their commitment to contact me throughout the year is very much appreciated!

We have had a new air conditioner, repiping and plumbing installed within the past year. In addition, an EnviRo Water System installation was superbly performed in the past year. Jesse and Mario have provided expertise, courteous service and expertise in meeting the homes needs.
I feel fortunate they are available to me.

Jeff H.

Wow!!!!! Would've put in negative stars if an option. We had a plumbing issue, which we were told three times would be an all day job. The guys were done in three and a half hours, but bidded estimate remained the same. After all said and done, learned the work was shoddy and the cost of repair was ridiculously high. Oh well, live and learn. I would recommend getting a few estimates before using Strongbuilt.

Alex H.

I have two identical AC compressor units. Less than two years ago, one stopped working due to a failed capacitor. The company I then used charged me $100 total to replace the capacitor. This past weekend, I had an identical failure of the other compressor unit. I'd thought I'd give Strongbuilt a try, particularly since I had a $65 off coupon for repairs. I told the technician what I thought the problem was, which was 100% correct --so he had a simple job of just replacing the capacitor. He used the exact same replacement part as the previous replacement (a MARS brand capacitor). The BIG difference: even with the coupon, Strongbuilt charged MORE THAN $200 for the repair (vs $100 !!). I'm not rich enough to ever use Strongbuilt again !!!! I should add that if I did NOT go ahead with this gross overcharge, Strongbuilt would have charged me $74 for a diagnosis (WHICH THEY DIDN'T EVEN DO IN THIS CASE !!!).

Danny D.

Wonderful job installing my new Enviro water conditioning system. The crew we're great at their job and were professional. They took the amount of time needed to get the job completed and left the place clean and tidy. These guys should always be recommended for all things plumbing in Tucson. Four stars due to a simple delay in the initial date of install. Plumbers set a time to get it done on a Friday but had to reschedule due to another big job and slight weather. Otherwise, fantastic work.

Jim V.

Recently had Strongbuilt out for service on our Hot Water heater. They were quick to respond to the request for quote and their quote was excellent. Great price - all inclusive including equipment, installation, and warranty. Lower than several other companies around town. They were able to do the install the following week. They texted the appointment information and service tech name and picture prior to the appointment. Great communication! Install team arrived on time and went right to work. They finished after a couple hours - no installation issues - everything looks and works great! Company also reached out to check on the service call after the fact. One of the best plumbing/ac companies we've ever dealt with. Went to the top of our list for future service needs.

Lisa G.

This is a really helpful company. We called the plumbing department and I felt they listened well to my project ideas and helped our family decide what water heater to select. We also had them come out to inspect our AC unit. They took pictures and explained what we could fix and how best to proceed based on our budget. The service team was respectful and very down to earth and helpful. Definitely felt like the pricing was fair and reasonable and the workmanship of the new heater install looked great! We will definitely call this company for help in the future!

Lisa W.

DO NOT USE their financing option of zero interest for a year! This is the first time I have ever done a zero % financing loan that actually REQUIRES you to start making payments within the first 90 days, or guess what, you get charged interest! What a crock! Also, after talking with several folks at work who have had their HVAC replaced, I'm pretty sure this company charged us about 2K more than necessary. I was stuck between a rock and a hard place, otherwise I would have went with Alaskan or Rite Way.