Strongbuilt Plumbing & Air

Anthony A.

Decided to try StrongBuilt from a NextDoor advertisement in 2021 and also purchased a Panda plan from these people for the HVAC Maintenance plan. In Albuquerque, NM.

After my experience with Strong Built it is clear that this company is only in the business of making money and selling products/services rather than performing the maintenance or doing their job in maintaining a system.

The first technician that came out was respectful of COVID measures and did maintenance on our system. He also advised that a deep cleaning was in order and $500 later (Panda Plan and the DEEP Cleaning) we felt ok as long as the system and everything else was working properly.

Fast forward to this year 2022 when we called to have the HVAC maintenance once again. First off, it took two months to get an appointment. Then, on the day of the appointment is when the company called to confirm arrival; yes, on the day, not a day before nor with any appropriate time frame. Then, 10 minutes to 5pm is when the technician called to state they were coming over to do the maintenance.

Well, the technician (different from the first one) arrived at 5pm and immediately had an attitude to start. When I said, you are here to perform maintenance on the HVAC he was very rude and said that he was going to look at it and that is all he was here to do. When I said you are here to perform maintenance on my HVAC he again was rude and went up to the HVAC on the roof.

45 minutes passed and no water was ran to clean the HVAC; AS ALL OTHER HVAC PROFESSIONALS HAVE DONE IN THE PAST! Then, this ""technician"" came off the roof just to show various pictures of what needs fixed and that it is going to cost over $700 to repair!?!?!?!?!?!?!?!?! He also stated that he did not perform maintenance on the HVAC; but, that the HVAC was dirty and needed cleaning and replacement. And, that it was at HIS discretion to perform maintenance on the HVAC!?!?!?!?! WHAT!?!?! Oh and all while he was un-masked and standing right next to the screen door where I was standing opposite. And, our area is still categorized as ""high COVID-19 community levels"".

So, since this technician decided NOT TO DO HIS JOB and only to find PROBLEMS TO GET MONEY OUT OF A CUSTOMER; I then called StrongBuilt and talked to the person who answered the phone. She indicated that she will be sending it to management and they will get back with me.

Well, A WHOLE WEEK GOES BY, and no contact from anyone from StrongBuilt! So, I called again this week and informed that nobody contacted us for this issue. The person on the other end stated that, ""ALL MANAGEMENT WERE OUT OF STATE FOR AN ISSUE!"" ???? Really ???? Every Management individual was unavailable to respond to a customer complaint??? So, she indicated that she would send another message and also check that they got the first one. Well, as you can tell, NOBODY from StrongBuilt called back or gives a crap of customer issues with their technicians; especially when their technicians provide the worst customer service and do not do their job!

So, WORD OF WARNING FOR ANYONE CONSIDERING STRONGBUILT, DON'T!

DON'T GET SUCKERED INTO THEIR PANDA PLAN AND DON'T USE STRONGBUILT AT ALL!

They do not want to do their job nor do they want to please their customers!

Dave S.

I hate writing a negative review and have given Strongbuilt 7 opportunities to respond but even after being promised they would call me back they haven't. About 2 weeks ago I had my HVAC system serviced under my panda care contract, the technician noticed my room sensor for my Ecobe thermostat was defective and I was told they would order me a new one under warranty and somebody would call me with a date I could expect it. Even after all the calls I've made to their office concerning this issue they still haven't responded to me. A few day ago I had an outage in the middle of the night and they promptly sent out a technician to repair the problem. I mentioned my concern about my sensor to him and he indicated he would put it in his report and someone would call, guess what, no call. this is not the type of service I would expect from a veteran owned business, afterall I'm retired from the Army and wouldn't treat my customers like this. My last call I made I asked to speak to a manager and was told he was out for the week.

Dave Stanley

Angela L.

At our contracted A/C maintenance check on April 26, 2022, the tech did not do a complete job nor was he able to send the email invoice with pictures. I called every few days requesting to speak with a manager to discuss my concerns. I was told on more than one occasion that he was ""reviewing my file"" and would call me back that day. On May 9th I finally connected with Manager Mike, who grudgingly agreed to have a senior tech come do a recheck and told me he would review my file and call me back. I was called by a scheduler only, so I called Mike back and said I still had unanswered questions. He was very dismissive and unapologetic, and asked if I just wanted to cancel the whole thing. I replied that I would like the service I paid for to be done correctly, and felt some compensation was due for our inconvenience. He said he does not compensate for not returning calls. I told him I was not sure we would renew our contract based on this entire experience, and he again told me he would review my file and call me back that day. That was May 9th and I have yet to receive his callback. The senior tech who did come on May 13th did a thorough job and was extremely pleasant and informative, which is unfortunate since we won't continue to do business with a company managed in this manner.

Barbara C.

Let's see contacting them for a fix-it in our bathroom and just decided to check out the latest reviews. But actually have not reviewed the last work they did for us - have been so busy but wow - house 52 years old with original cast iron sewer system. Yup it was degrading badly so cleaned out and put in liner (25 year guarantee) and we feel grateful we did not have to dig up any part of house to replace sewer that was falling apart. Replaced outside water line as our wonderful trees were trying to root and grow new trees thru the water line and went for the Piuronic (spelling?) water treatment system. The system gets rid of the chlorine that creates all that hard water that accumulates on our faucets, sink spillovers, etc. etc. etc. but the best part is that you are still getting the minerals you need from the water....I liked that but what I found that I like best is the lesser cleaning of course but you feel different after a bath or a shower - so thanks to the fellows that suggested we do this - it and they (who are so great to work with - family team!!! you know who you are) will be our HVAC and plumbers till we move on!!!

Lanae M.

I recommend the Panda acct with this company. You pay a yearly fee and all your heating/cooling/plumbing needs are checked and serviced throughout the year. You don't have to worry when something breaks down. The providers are all supr nice, careful and clean. It's great peace of mind. The only reason I didn't go 5 this review is that the plumber came unmasked, made me feel uneasy as I know he's going from home to home.

Shelby P.

i have never dealt with a more unorganized, dishonest company. we were ran through the mud, lied to and swindled by so many employees. We did a whole a/c and water heater upgrade and it took from December 9th 2020 to october 30th 2021 to complete the job. They destroyed our property, left work unfinished for months, lied on multiple occasions and when we filed the ROC complaint they sweet talked us, told us they would compensate us, finish the job and make it all better. As soon as ROC came out and said what to finish they pretty much told us to kick rocks. absolutely horrible experience from a company that claims they are so honorable. Please give literally anyone else your business. i have so much more i could say.

Kim M.

We had our 13 year old HVAC system replaced, air ducts cleaned and sealed, and sun-track installed by Strongbuilt and have included PandaCare. All coordination for install, service and/or problems has been handled effectively with knowledgeable, responsible, friendly people (Ernesto, Mike, Victor, Jeff). We are happy with our new variable HVAC and duct sealing was a bit disruptive job at the time, (Jeff really helped us that day !) and has allowed so much more efficient air cooling/heating/circulation.
Even the QC guy, Adam, who went over everything after the installations, knew his business inside and out. Diagnostic services, since, with Sal and Steven, plus, recent Fall Service with Arturo were all very efficient and friendly. All have provided us a with a sense of comfort and trust in our continual business with Strongbuilt.

J H.

Purchased a heat pump from this company about a month ago. They had a very competitive price compared to the other 3 quotes I got and the warranty was better. The unit was installed within a few days. I had a problem with one of the installers who seemed to be a little confused about the job he was sent to do but I called the project manager who took care of it. After the job was finished I found some things with the installation which didn't meet my expectations. I called the project manager who connected me with the HVAC manager. The HVAC manager was at my home that same day to address my concerns. He saw that things were not up to company standards. The very next morning I had a crew at my house to correct all defects. Sometimes things are not done correctly by an employee of a company and it very important that the company respond like Strongbuilt did to take care of the customer as they took care of me. Haven't had any of the included service done yet but would recommend this company for HVAC installation, only gave 4 stars due to the initial install problems

Brenda L.

I called to have the split AC unit in the bedroom checked as it seemed to not working as well as it could. Quick to respond, the tech checked it and said the ""inside cylinder"" needed to be removed and cleaned. One of my other units had this issue about 2 years ago, was cleaned by a different company, $130.
This tech went out to his truck to call the office about charges, came back and said it would cost $500 to clean the cylinder. No parts involved, just labor. I paid the $74 ""diagnostic charge"" aka trip charge, and was done.

Ashley D.

Do NOT use Strongbuilt plumbing and air!! They started an AC job on my sisters house in December of 2020 and they still haven't finished it!! And to top it off they now have a huge ugly hole in their front yard that they haven't come back to finish or fill in! This company claims to be Patriotic but they have shown nothing but disrespect and disappointment to someone who has served.