Strand Brothers Service Experts

Anthony E.

Stay away from this company. They came to my friends house with the ac working just fine. She wanted to have her ac checked out to make sure her Freon is fill. They told her it's not and a repair for a new system would be 15k and she declined to get a second opinion. They left her house with no ac blowing. And moments later a sales guy came to sell her a new system.

Sad but true they were trying to take advantage of a single income woman. They left her house with the air blowing at 84. A second ac company came and fixed the air within 30mins. They said they did not plug a wire in the system or they left it loose. THEY STILL HAVEN'T REFUND HER 75$ ac check after the owner said he would make sure it would be refunded and it's been almost a month. Beware of these AC Crooks.

Kathy W.

Update: Strand (Service Finance) has resolved the issues in my previous review. I have no further issues.

Helen M.

It was an issue of poor communication with no bad intent. After reading my review the tech contactede to try and resolve my complaint. The manager also contacted me to try to resolve it. They were both very nice. I explained I think there should be better training on presenting the information so this doesn't happen again. In the end I decided to keep the lease and I appreciate them trying to fix the problem.

CarLar C.

Strand Brother's technicians, Benjamin and Aaron just completed our semi-annual HVAC checkup to get us ready for the Texas Summer. These two guys were great ... on time ... courteous ... offered professional suggestions and had our systems humming efficiently.

Mary S.

We are very happy and satisfied with the AC work provided by Strand Brothers. They provide high quality work at a reasonable price. They kept our old unit running as long as they could and installed a new unit when the old unit finally went out. They explained our options ahead of time giving us time to select the right option for our home. They also are on top of preventative maintenance on our new unit. Thank you Strand Brothers!

Isabela B.

Strand brothers is a complete and utter scam. My partner and I have had an incredibly disappointing experience with Strand Brothers, even though we're "priority members". Their incompetence was evident from the start, and it seems like their unethical practices are a standard operating procedure based on almost every yelp review. Their service was nothing short of horrible; it left us questioning their professionalism and integrity. I strongly advise against choosing them for any service needs. And DON'T bother with their customer service, that's another scam.

Bluerosegurl ..

AB came out-was very knowledgeable and helpful.
Pointed out what needed to be done.
I WILL be using Strand in the future as well!

Whitney B.

What a scam. I bought a brand new Lennox a/c unit from Strand Brothers in April of 2022 for $13,100 and paid an extra yearly fee for the extended warranty and for the "Priority + Membership." I have regularly changed the filters and had Strand come out twice yearly to inspect and maintain the unit. Now, less than 2 years after installation, the unit is not working and I called for service. When they arrived, they stated that before they would look at the unit, I had to pay an $82 "diagnostic fee." The Priority+ Membership I paid extra for specifically states "No Trip Charges - EVER." (their capitalization). When I pointed this out to the service technician, he stated that the Trip Charge is separate from the Diagnostic Fee (as if anyone would ever want a service technician to come out to their home and not diagnose the problem.) He called his manager, who refused to waive the diagnostic fee. So, apparently they normally charge a Trip Charge and a separate Diagnostic Fee before they even look at your unit. This is a highly misleading business practice. Nowhere on the paperwork for the Priority + service plan does it explain that customers will still be responsible for paying a "Diagnostic Fee" every time a technician comes to inspect a unit. I paid the fee. They told me that the blower motor has failed and stated that it was probably my fault for not changing the filters regularly. I refuted that, as I have religiously changed my filters and told him to look at them himself. He then agreed that they were only slightly dirty and that it did not appear that they were past due for a change. The part is covered by Lennox's warranty, but Strand Brothers says that I must pay $408 for labor to install it. They state that they only warranty labor for ONE YEAR, even on a brand new $13,000 unit.

So, fair warning-- The Priority + plan is a scam and Strand Brothers does not stand by the units they install. They will instead try to profit off of the faulty units they install. I wish I had read all of the negative reviews on this site BEFORE using Strand Brothers.

Justin O.

We switched to Service Experts from our previous plumbing/HCAC company. Service Experts has always been reliable for our needs. Josafat did excellent work to unclog the faucets and drains. He was very respectful and answered all of my questions. He also provided quotes for future services.

Sonia M.

We throw my son's birthday party at our house every year, but one afternoon day before I got home to water leaking out of my water meter. We ended up turning off our water to the night and calling the city in the morning. The city determined it was on my side, so I started looking for plumbers. My exterminator came at 9am for a scheduled visit and I asked him (in desperation) if he knew a plumber. He sure did! He gave me Ethan's number and he connected me with the home office. Ethan came by that afternoon and located the leak. The next morning (with more daylight) he determined the whole line had to be replaced. Unfortunately the diggers were booked so it was going to be hard to meet my party deadline. Now, my yard is not going to win any gardening awards. It has zero curb appeal at the moment. It being a Halloween themed birthday party I was already going to decorate the yard with headstones. I wanted working toilets WAY more than expect digging. I offered to help dig the line myself or to go hire some other people off the street. I left to run an errand thinking would have to look for alternate birthday locations but when I came home, Ethan was there with reinforcements digging up my yard! A few hours later I had running water again. Freaking amazing! The headstones looked perfect in my digged up yard. It's been a month and you can hardly tell where they did the work. Ethan and his helpers really went above and beyond. SB is lucky to have him.