Strand Brothers Service Experts

Nick W.

I've used Strand Brothers in the past and they have always been good, but today they let me down. I had to have an electrician meet them at my office and we all agreed to meet between 8:00 and 8:30. It's now 9:42 and the guy from Strand Brothers still isn't here. I called the office several times and the last lady was almost rude to be telling me that she had no control over when he would be here. She then said she would have dispatch call me back and they never returned my call. I'm very disappointed and I'll probably look for a different HVAC company next time.

Courtney C.

They have me on some auto-dialer and when I answer no one is there. Very annoying especially at 9am the day after Christmas. I wouldn't mind the call if someone was actually on the other end but received about 5 of these. Probably effects the chance of me doing business with them again.

Leylah G.

I am writing this review because despite some poor service and no way to hold them to it Strand Bros. graciously followed through on repair caused by my leaking system. I won't go into detail, but they sent a different technician when the original tech was unpleasant and didn't fix the problem, and although it took awhile, they came and replaced my ceiling that had water damage from leaks even though I no longer had a Strand system. I did need to be persistent, but they held to their promise to make repairs and did a beautiful job. I would use them again based on their commitment to making things right in the end.

Malia S.

Strand Brothers as a company as well as the technicians will rob you blind! I called several different companies last week after my A/C went out and Strand was the only one who called to schedule an appt. Happily I set one up-the scam began 2 days later when their technician rang my bell. Keep in mind they charge a 77.00 diagnostic fee which he informed me was "just for him to come to my house" by definition the word diagnostic means -to deliver a diagnosis for problems experienced. Anyway I was desperate so I agreed to have him charge me 150.00-180.00 to check my outside unit for a leak and an additional 150.00-180.00 to check the inside unit. All of the figures he gave me had a range as he claimed not to know the exact figures. He told me regardless of where the leak was it would be no less than 2,000-2,500 dollars to fix. As he was attempting to find the leak he made a complete mess of my home including leaving muddy footprints all over the carpet and getting all sorts of caulky type material on my rugs (as he was trying to re-patch holes he cut into the walls inside where the A/C unit is) After he found the leak he still couldn't give me a straight price. My unit was also under warranty and he told me that Strand brothers will take care of contacting the company for the replacement parts for a $50.00 fee (something the company I ended up using did at no charge) I paid him the RIP OFF FEE of $377.00 and immediately called 3 other companies with his diagnosis they ALL quoted me less than 500.00 for the entire job including the diagnostic test and complete coil replacement. Additionally, Strand brothers only offers a 1 year labor warranty while these other companies offer 2 years. This company is a money hungry, rip off machine-I have told everyone I know about their scam. Do your homework and hire someone else!

Kim D.

Initially they were great. I was looking to replace my air conditioner with an energy efficient one. Strand was giving rebates along with the city. They came out on time and helped me choose what I needed. Install went fantastic and I started to see a savings in my utility bills.

Well the air stopped working twice this summer when it was in the 100 temps. First time the guy came out and told me it was a kinked hose on the outside and not covered by warranty. That cost me 77 dollars.

Second time it turned out the compressor was bad. The part had to be ordered. When I asked if this type of break down happens frequently the tech told me yes. Good thing for me this part was under warranty. The tech than told me that the part would not get here until Friday, this was Wednesday. It had to come from Houston. He then proceeded to charge me a 77 dollar diagnostic fee even though the part that went bad was under warranty.

No one called me on Friday by noon as promised so I called them. The guy Bill I was supposed to talk to would not take my call personally but answered my questions through a 3rd party on the phone. No one could tell me when the part would be in nor did they have some type of tracking system to even know where it was. I asked again if this was a common problem and if so why didn't they keep this part in stock. I was then informed it was rare. When I asked about the 77 dollar service charge I was told that was a mistake and the tech was new. I was told it would be credited back to my account the following Monday.

Here it is two weeks later and I do have the air fixed, but am still short the service charge in my account after two phone calls swearing it would be taken care of that day. The office staff that I spoke with on the phone were rude and condescending.

I feel like they got my six grand and since it's still under warranty there's no money too be made on me, so my service is on the back burner and they don't have to be pleasant anymore!

Jimmy M.

A/C went out on Wednesday night about 8PM.

Called them, they said they were 24/7 and that there were no fees for late night calls. So, for a flat $77 they came out and checked out the problem (early too, they said after midnight, Ivan showed up around 10:20!)

He quickly diagnosed the problem but said he didn't have the part, he could get it and come back tomorrow.

By 9AM the following morning Ivan was back with the part, fixed it, and also cleaned the outside unit off.

It's blowing harder and colder than it was before, and I couldn't be more satisfied with the fast service.

Allen G.

"They're Really Nice Boys!" Nice catchphrase, hardly accurate.
This company purports to be a full service company, plumbing, HVAC, etc. That maybe true, but you will pay a diagnostic fee for every single problem you report to them...would you expect that from your local car mechanic, I think not. And BTW, expect to pay over $200 to have your HVAC condensation drain line flushed, 10 minutes of work and absolutely no parts required. I'd say keep looking if you're thinking of using these guys. One good thing, they do decent plumbing work and reasonably priced (leaky valve replacement for ~$80), it's just the multiple diagnostics charges that kill you.

Christy J.

Strand Brothers came to my rescue... after hours no less! I walked into my master bath today, only to realize that I had a huge hole in my ceiling and a puddle of water on the floor. Immediately, I called a plumber thinking that a pipe had broke. The plumber ruled that out and recommended Strand Brothers since apparently the leak was from my A/C unit. Who'd a thought? At this point it was already 5pm and can you believe that with just one phone call later, they had a repair man on the way. He was in and out in about 30 minutes. Problem solved! Now I just have to fix that horrible hole. Things could be much, much worse. I'm so grateful that the Strand Brothers were able to fit me in... and on top of it they didn't gouge me. I paid much, much less than I anticipated.

Cindy T.

I had nothing but problems with my LENNOX unit in my previous home, so when the time came for a new A/C unit in my Austin home, I called Strand. You know, the ones whose ads boast "such nice boys." The Nice Boys recommended Lennox. I balked. "No, " these Lennox dealing Nice Boys assured me, "That was the OLD Lennox. The new ones don't have those problems." Well, I relented & let them install a Lennox. Well, guess what? Nothing but problems. Not nice. Capacitor failed last year (under warranty). The repairman arrived at 1 in the morning for my warranty repair, smelling strongly of alcohol & was so drunk stumbled over my threshold and also on his way to his van. I went out to watch him work to make sure he didn't electrocute himself (yes, I later reported it.) Said he knew what the problem was and had the part on his truck; "oh, yeah, I've replaced thousands of these over the past few weeks. these units' capacitors can't hold up to the heat." WHAT?!? It's Central Texas!!! If Lennox can't take the heat, get out of the Texas AC biz. This July, afer waiting 3 days for a warranty repairman, it was some ants on the connectors. "It's your geographic location" this repair guy says. Again - if Lennox can't take Texas - get OUT! Funny none of my non-Lennox-yet-same-geographic location neighbors have had these problems. I feel those "nice boys" at Strand pushed their Lennox brand, knowing these units have problems, & even after you pay for "premium" warranty service, you have to sweat it out & wait for it. Not so "nice", these boys. Unacceptable.

Faris A.

I'd used Strand for years, paying large sums of money for after-hour repairs at my rental property, and thinking it was legitimate. It turns out I had a leak in my AC unit that they didn't tell me about and were just happy going out there every few months charging me $300+ each time for refrigerant and after-hours service calls.

Before finding this out, I called them on Sunday after my rental unit AC stopped cooling, was assured they would be there Monday morning. Called Monday morning and was told between3-5 PM, finally called at 5:30 on Monday only to be told the earliest they could make it out was Tuesday at 3PM! Not once did anyone give me an indication that this was a possibility on Sunday or Monday morning, so that I may call someone else to schedule the repair. The service center lady suggested I CALL SOMEONE ELSE! When I asked to speak to a manager, she added insult to injury by transferring me to someone's VOICEMAIL.

Call anyone but these guys for your repair needs.

I can't tell you how frustrating (and potentially costly, considering I had tenants with no AC in the 100+ degree Texas heat) this experience was for me.