Strand Brothers Service Experts

John H.

I got notice from the water company about a spinning meter at my rental property, and I immediately began looking into the issue and seeking professional assistance. Measuring the meter, I estimated the rate of the leak was 800 gallons per day.

The first three plumbers to come out either did not know how to diagnose the problem or did not convince me that they could carry the job through to completion in a cost effective way. I had also called leak detection services, and no one was available for three weeks.

Then I spoke to Aaron T. at Strand. He was confident he could fix the problem and described how he would pressure test the lines to isolate the leak(s). Then he described how the repairs would proceed under the various contingencies. He also explained which contingencies would have coverage under typical Texas insurance policies and that he would be supportive of a claim in such a case.

He convinced me that he knew what he was doing, that he could communicate effectively, and that he could see the job through.

When the diggers started in on the trench, I got word that they were going to remove several bushes. I called Aaron, and he immediately contacted the crew to divert the trench to have the least impact on the landscape.

Aaron also helped find a better solution for the owner's cutoff than in the meter box, right next to the utility company cutoff. He installed a cutoff just inside the garage where the new line entered the house.

I was totally impressed with Aaron's work and would recommend him without hesitation. Plus, he was extremely polite to the tenant and made sure she was never without water overnight.

I gave only 4 stars overall because the project had some management hiccups. The diggers were delayed getting out because they went to the wrong part of town. Then the City inspector was a no-show two days in a row. I realize the service company can't control the City, but it is part of the overall project management.

Because of the delay in the inspection, I had an open trench when a hard freeze hit. Guess who came out at the end of his workday to cover up the trench with canvas? Aaron.

Diane G.

I highly recommend the Strand Brothers Company for air conditioning and heating work. We have a contract with this company to provide service with a yearly maintenance package. Our service technician, Pete, detected a stuck valve during his inspection of our unit and replaced it with no additional charge to us. He was dependable, honest, courteous and professional.

Eric R.

Great experience on a Sunday morning. Service was quick and friendly. Highly recommend!

Bobby M.

Crooks, straight up crooks! I called to have my AC units serviced. I was told by my technician, Jose, that the downstairs unit had a blocked drain line that cause the water pan to fill and shut off the unit. He also said the bearings were out on the blower unit causing it to wear on the housing. Jose also told me that my upstairs unit was low on freon, so he'd have to do a leak test. The test came back with an unrepairable leak in the coil and he claimed he had to add 3 pounds of freon to fill the unit back up. I called my home warranty and they sent a technician from another company. I followed him into the attic with the repair list that Strand Brothers gave me. EVERY SINGLE THING THEY TOLD ME WAS A LIE! The drain lines had not been cleaned out, as a matter of fact, the float valve Jose said shut off the unit was disconnected. The bearings and the blower motor spun like new, not rubbing or grinding, and there was no leak detected when he retested! (So where did the 3 pounds of freon go?). I tried calling them 3 times to cancel my service contract and demand all my money back. I never received a call back from the AC manager, Anthony. Oh, and even if these things needed to be done, both units WERE still covered by the manufacturers warranty. I think they tried charging me then claim it on warranty too.

Val A.

After ending the confusion about who owned Service Experts Strand Brothers, I spoke to Tony of the parts department about the trouble I was having with A/C not working and that I had been without A/C since Wednesday (it was already Good Friday!). He must have worked his magic because the technician, Tanner, showed up early, verified what was needed, drove over and got the required fan motor and came back and installed it all before 5pm!
I really appreciate that both went the extra mile for me. I would not hesitate to use them again and wish to extend my thanks to them for a cool (literally) Easter weekend!

Greg M.

We had a very bad water leak, basically the entire original, 50-year-old cold water line from the water meter to the house was leaking. Fixing it required digging a 265-foot trench and running a new line. On top of that there were various other plumbing problems, as well as the difficulties of coordinating with the city inspectors. The headaches and stress for me as customer were kept to a minimum thanks to excellent service by Strand.

The head plumber on this project, Aaron, did a great job of explaining to me the issues at each step. He gave me his cellphone to call if there were any emergency issues. Our down time without water was kept to a minimum.

I called Strand solely because I have used their HVAC service for over 20 years. These are some of the most significant expenditures a homeowner will face in terms of maintenance over the years. You do not want flakes. I have always found Strand willing to do whatever it takes to get the job done right and I was very happy with how this plumbing job worked out. Highly recommended.

Jane W.

Alpha was very kind and thorough. He serviced our system and was great with the dog! We are ready for summer!

Dwight R.

It was easy to give Strand Brothers Service a five star rating. They just completed replacing our 13 year old AC/Furnace with a new unit. Pricing was competitive and they handled everything associated with getting energy rebates from Austin utilities and the gas company ($1786) plus rebates from Lennox. The installation crews were very professional and took care of several minor problems they discovered that were not part of original purchase price (no charge). I have built a home and completed significant remodeling of another and the Strand personnel were among the best I have encountered. Best of all was the quality of clean up at end of job and follow up to make sure everything was working OK.

Heather A.

Paul came out to install two commodes for us today and did an excellent job. After using another "local" company (who actually isn't local, but they want you to think they are) for our plumbing needs, and having a very poor experience all the way around, we were looking for someone new. Luckily, we had just had Strand Brothers install our two new A/C units (which they did an awesome job on). So after our first excellent experience, we did not hesitate to call them and have them come out to do our plumbing. And Paul did not disappoint; he was prompt, friendly, and did a great job. I would highly recommend this company to anyone.

Robert T.

Called Strand Bros to come out and fix my sons Heating unit. It was determined to be a faulty 'gas blower. They quoted a price of $800- $900 to replace and install. They highly recommended we replace the entire furnace and AC unit because it is 18 years old and they stated that anything could go wrong at any time on this unit now. Replacement for everything would be aprox. $6500 for builder grade basic unit, or up to $9000 for upgraded units that would qualify for an energy credit. We told them we'll let them know the next morning.
It sounded a bit much so I researched on the web. We called another reputable HVAC service that analyzed the same problem, gas blower. They charged $250 to replace compared to $850. We also asked about a total new HVAC heat and AC. They stated it would cost about $5000 with everything we needed. Then we were told that some HVAC professionals, like one he previously worked for, will up-sell and get a 2% commission from their company. We never told them that that another HVAC professional was previously there. After I told the Stand Bros company we were going to do a little more research, they never even called back. Guess they knew.

Disappointed