Steve's Plumbing Repair

Mindy T.

Would give 0 stars if I could. Our water heater went out and we had Steves plumbing come, the guy was so unprofessional and just said buy a new one. He didn't want to fix it. Couldn't ask tell me anything about purchasing a new one. Basically took apart the water heater and left. I was in tears and never felt so confused. Hubby called and got another tech to come out but would never use again or refer anyone. Can't do business like this!

Larry F.

I don't know about the other negative comments on yelp, But the team of William and helper arrived at my home around 12 Noon. When I placed the service call, I was told they would call 30 minutes prior to the service. As promised they called and and advised when they would arrive.These men worked hard and fast. The did the work, cleaned up. They are now my go to plumbing company...................Outstanding job,
larry

Amy B.

In the late afternoon, I called Steve's Plumbing because my water heater was spewing hot water all over the garage. They showed up in 10 minutes! They had the situation under control very quickly. They quoted a reasonable price on a new water heater and showed up on time at 8:30 the next morning to install. The whole experience was very easy. The men were nice and professional and took time to explain the issues and resolution. I would definitely use their services again.

Lynne J.

Incompetent and overpriced!! DO NOT USE THIS COMPANY.... You will be sorry and you will get ripped off!

Zach B.

Called yesterday and Gale showed up at my place today. I needed my new dual vanity sink installed with new parts and it barley breached $100 for everything. Well worth the service and convenience. Nonetheless, Gale was extremely nice and worked diligently to get the sink fully functional so I don't have to worry about a thing.

Steve's Plumbing really was a great outlet for me and this is my second review posting for anything. So you know it's not spam, which I usually have reservations.

Rosa T.

We have had several occasions to use their services and were very happy with the work. The one time we had an issue, they stood behind their work and came back to correct the problem with quickly and with a good attitude. They show up on time and ready to work. But I think the best recommendation is that both their workers and office staff are friendly, professional and responsive. I appreciate having a reliable "go-to" company that can address all kinds of issues.

We used them for a water heater, running water to the fridge, water leak and a gas leak. Would not call anyone else!

Brandy M.

We are currently renting the house we live in, so when something breaks we call the management company and they contact the vendor of their choice to fix whatever the problem is. In September a sprinkler pipe broke in our front yard and a nice man at Steve's contacted us about setting up an appointment for repair. He was very nice, cordial, friendly, even joking about pretending we were disaster prepping with our water turned off.
The next day I pull up and two repairmen have arrived. I went to great them, introduce myself, and explain what happened. Not once did they even acknowledge me. Not even a simple Hello,we are here from Steve's plumbing. The just stared at me. Okaaaaay. I went inside and about 1.5 hours later the older repairman knocked on our door, to say they were letting some glue dry, so they were going to run an errand and be back. I stepped out onto my porch and asked what happened to the pipe. He mumbled something about a junction pipe being broken. His fellow worker just stood there and laughed at me. They left and came back. Finished up their work and knocked on the door to tell us it was fixed. Again I asked what had happened to the pipe and they never even responded. They just went and got in the truck. After a few minutes of confusion about why they were treating us that way, I went Outside to get the truth. I really wanted to know what happened and if they could advise us on how we might prevent it from happening again. The assistant rolled down his window, looked at me with disgust, and said, " what do you want?" As I tried to explain what information I was hoping to learn from them, the head guy literally shooed me off with his hands. I was about to lose my calm when the head guy asked if we rented or owned our home. When we said we rented he told me that they don't talk to renters. They do not talk to the people who live at the home.
Did they fix the problem? So far so good. Did they treat us with even a small modicum of manners required in any social interaction. No.

They need to realize and understand that most renters are there temporarily and will be purchasing homes soon- like us. Those renters you treat so poorly will become homeowners/future customers who will remember Steve's Plumbing and the poor way they were treated and will hire another company instead. I know we will.

Susan C.

Richard did a get job. He showed up when he said he would and was very knowledgeable and friendly. I have used Steve's plumbing before. They installed new toilets a few years ago and they did a great job then too.

Katie L.

After sending out two different plumbers to our house, our problem is worse than before they ever came. We had a toilet that would run periodically for 5-10 seconds on its own. After researching the issue online, it seemed like it should be an easy fix so we called Steve's - they had installed our water heater. The first plumber from Steve's that came out, said he had no idea what was causing the problem and his only recommendation was to replace every part in the toilet or replace the whole toilet. The toilet is not very old, so I didn't think this was necessary. He started by replacing the flapper. While he was still here, it continued to run, and when I pointed this out to him, he said he couldn't help further if we didn't just want to replace the whole thing. He left and after I called the office to complain they sent out another plumber the next day (I had to take time off of work for both visits). The second guy said we weren't getting a good seal in the water tank. He made an adjustment, and waited a little while and it didn't run. However, since he's left it runs much more frequently than before I ever called them! I didn't bother calling them back because they obviously didn't know how to fix it, and I will not use their service again.

Jj G.

Avoid! Called them about a gas line inspection. They took down all of my information, and said they'd take care of it. This was mid-day on a Wednesday. Call them back Monday, and they act as if they've never heard of me. The office manager is rude, acts like it's a bother to talk to customers. Never again!