Steve's Plumbing Repair

Bridget K.

I would like to add a couple more stars for Steves Plumbing. My 50 year old cast iron pipes needed to be replaced throughout my home. I obtained several bids and chose Steves. Eric was so helpful during whole process including language for my insurance company. (Still fighting for coverage) Project took 2 weeks. The courteous crew, sometimes as many as 10 were here all day even on the weekend to tunnel dig and tunnel the 3 access areas. They had to turn water off a few times but not for long and not without letting me know. They cleaned everything up and have checked in with me.

1 3.

Horrible customer service. Do NOT hire this company. Steve's crew does not communicate effectively with the customer, has not repaired my plumbing (after leaving the job in disarray) and takes no responsibility for finishing the job. I will be sure to share this on our neighborhood community bulletin board to make sure that my neighbors don't suffer through Steve's terrible customer experience.

Marvin G.

I've never before written a review about a company online. So that is some information right there. I had a bad experience.

Issues:
1. Rude plumber.
2. Made mess in my house, no apology.
3. Quote was very high-way too high.

Would NOT use this organization again, ever.

Zero stars would be more appropriate.

Jack V.

I remember using Steve's Plumbing many years ago and somehow I forgot about them, rummaging around to others not ever being totally satisfied with the work I was getting. Searching through a neighborhood board and Yelp, I was reminded that Steve's Plumbing was who I had been searching for.

Last November, I had water leak behind my refrigerator and was lucky enough to have Will get the assignment (see other reviews). He was diligent and did his best. He was so conscientious, that he returned later to provide the ultimate fix by simply replacing the water valve.

More recently, I had the misfortune to have a wash towel sucked down the drain of my indoor hot tub. This time it was Keith and Rustan that saved me. They also repaired an upstairs shower that I had been previously told by another plumbing company needed a total valve replacement.

A couple of things I need to stress: These guys are honest, meticulous, and not overly rushed. They charge very fair fees, without the exorbitant markup for parts and sometimes cut the labor cost to provide a more favorable rate.

After living in the hood for over fourty years and most of my life in north central Austin, I can not over emphasize these guys enough. Great job.

Matt D.

Had someone come out and give a quote, only to never be followed up with our scheduled. I called 4 separate times asking if they simply did not want to do the job for us and was continually told by a woman on the phone that they would get back with me when they were off the other line. 48hours later and I've elected to go with another company. Listen to the previous reviews here and go with another company - these people do not know how to conduct a business.

Claudia M.

Keith and Ruston just left and what two great worker bees they were. I needed them for not a big job just a seal replaced around a toilet. I have used them a couple times before like in 2009, 2011, and 2012. I would recommend them highly. They fixed it pronto and keep asking if I had anything else for them to repair or check out. Answered all my questions and were kind and knowledgeable. Great guys, the owner should be proud of these two. They are keepers.....thanks for listening.

John A.

I've used Steve's plumbing for both my house and my business. They've never let me down and the price was always very fair. Steve is hardworking, honest guy and treats his customers well.

Lisa S.

I manage 14 condo complexes and used this company happily since 2002. That changed in December of 2017 when I had an extreme property emergency and they would not come. The aftermath caused extreme calcium build up which necessitated clearing lines and replacing some water heaters. I referred my clients to this company and they refused the work stating they would no longer work on this property. I stopped using them at that point. One of my owners in the same building called them Friday to replace a hot water heater. They forgot they don't work on that property. They broke the main line behind the shutoff and flooded 3 units. I was told that the water would be off for 1-2 hours. Six hours later I get a call that the plumber is leaving, with 76 units without water because one tenant had turned the faucet on to bleed the lines. Mind you this was a simple kitchen faucet being on. I tried to reach the owner who was non-responsive. After hours of phone calls and frustration the resident arrived and the water was finally turned on. I do not recommend this company any longer and am prohibiting them from working at any of my complexes. Do yourself a favor and do not use this company. When Steve Brougher was the sole owner it was a great company. Now that he made someone a partner the service is awful!

Chad R.

Workmanship was fine.

However they showed up with two people for a one person job and charged me for a "plumber helper." This is a common hourly trick and I find to be unprofessional without upfront disclosure.

Basically you're paying to training.

Catherine J.

I'm so glad we found this company! They were knowledgeable, responsive, and great to work with. Our main sewer line had roots clogging it and needed replacing. They were fast and efficient, fairly priced, and did great work. Highly highly recommend them!