Steve's Plumbing & AC Service

Janice L.

I made an appointment. It was from 9 to 12. I went all day and they never showed up. They did call a couple times made an appointment for the next day. She got here on time. I showed him my drains that were slow. He proceeded to take pictures of all the drains. There were the bathtub the bath sink and another sink in the house, then he went to the truck and he was sitting there for quite a while. I asked him what are you doing? He said oh I'm I'm getting your invoice ready. I said I don't need an invoice because I have your coupon for the $89 drain Cleaning . then he goes back to the truck for a few minutes and comes out and tells me I'm so sorry I can't do your house because it's a two-story. I do not have any stairs in my house. You drive up going to the garage and there you are at the cesspool is about 40 feet from the bathroom that I need to drain cleaned . i've had plumbers before, but never have I had a plumber. Come in and take pictures of my dreams. Honestly, it was quite an experience and I will never ever call them again or recommend them to anyone.

Paul O.

Our tech, Ryan Yasuhara, was here to give us a quote for our annual split a/c system cleaning. Ryan was very professional, knowledgeable and friendly. After a very thorough inspection of our system, which included pictures, Ryan determined that our system was in excellent condition. That is with the exception of unit in the master bedroom. This unit was a touch dusty, so Ryan said, I can do a quick courtesy cleaning to get it up to standards. The cleaning took very little time and Ryan did a very excellent job sealing off the area to be cleaned, as there was zero clean-up needed when he completed the job. We will most definitely be utilizing Steve's Plumbing & A/C in the future. Mahalo Ryan and Aloha, Cheryl and Paul

Eric R.

Extreme pricing. They made me wait from 8 am- 7pm continuing to tell me they would for sure be there. Never showed up. They came the next day, the tech was very friendly, but I had to talk to the sales guy on another island. They finally quoted me $1,000 for a drain cleaning and said they didn't even know if was the problem. After reading the reviews now, I'm glad I didn't do service with them as they may have created more problems. Based on my experience, it seems they are a high sales/profit drivin team. I don't trust them

Thomas S.

My technician, Leo G., did a great job on my clogged sewer line. Quick and efficient. Highly recommend him.

Deani Higashi

Never showed up. Very disappointing. The leak is continuing to be an issue. I can't believe people who can't communicate think they can run a business. In talking with other home owners this apparently is common practice for this plumber.

Mary H.

I wish I could give Steve's Plumbing in Kauai a 0 rating. Having to give them a 1 is so not right. I would never recommend this company for nothing. They do not stand behind there terrible work.

S F.

Solar water heater not working. They sent out a tech, Never bothered to check with a meter. Went up examined panels. Said they are all in need of repair Turns out my panels were so dirty they could not function Are you kidding me ! I will for sure, never call this ""company""

Steve H.

Steve's Plumbing of Kauai was called for a repair at our tenant's small house. She was asked to sign an estimate. The minor repair took one hour and consisted of one pipe and one clamp to an exterior pipe. I was charged over $1500! The manager, Fred, was contacted about concerns over the inflated price and said he would look into it. I offered to pay a reasonable amount for the work. He went ahead and charged my credit card the full amount of over $1500 without responding to my inquiry. This is a dishonest business DO NOT USE STEVE'S PLUMBING!!

Marilyn H.

My house is 44 years old. I had a stopped up drain in my kitchen. I called Steve's Plumbing and Kai came and took care of my drain. He worked really hard to unstop my drain with a large snake cleaner. He said 44 years of build up and rerouted my kitchen drain. I have my sink Drain rerouted. Kai was very professional and knowledgeable!

J N.

They'll rip you, don't use them. They quoted me one price and throughout the 3 hours, they kept changing the price, $400, $600 for a very small sink replacement. Then quoted $2200 for a hot water replacement not including parts, i see their trucks all the time and it gives me PTSD every time.