Steve's Plumbing & A/C Service

Eclectic E.

After a few attempts to get a service rep to tenant property, the missed communication got worse. They could not narrow down an appt. window -under one day, so we had to arrange a full day off for tenant twice. A replacement kitchen disposal was all that was needed. One hour of professional service,..tops. No water damage. We were not asking for a -top of the line- appliance. On this second scheduled appt. (arranging full day/date for tenant etc.$$$), the service rep had to phone after coming to property, he was hesitant to install. Tenant and service rep agreed to phone owner(e) because quote he had to offer(like a warning), was 60% higher than acceptable(near $800)....Complete waste of a 2nd full day. We asked tenant, he was handy. The item cost plus installation was $320, an hour+ task, tidy install.

Olivera W.

Unrealistically expensive. Designated, kitchen tankless heater is $350. To replace it was $1800 on top of that cost. Not even an hour job.

Christy A.

I had a leak in my shower wall and Steve's Plumbing sent Leland out right away. Leland did a great job communicating with me about the job, even though I was out of town, using FaceTime and sending photos. He was able to open up the drywall and diagnose the problem, and was able to fix it all that afternoon. I was so relieved to have it taken care of right way.

Paauilo J.

They are not a local company. They say their tech will call you 45 minutes out. I asked for morning. It is 3:02 and the tech just called and he is 1.45 hours away. They are untrustworthy, independent,and will do anything to get a job, include fabricate stories to suit your needs. DO NOT CALL THEM. THEY ARE UNRELIABLE.

Christina M.

Although Josh did amazing work, very responsive, worked over the weekend, their invoice was beyond outrageous. We paid them a whopping $14000 --yes fourteen thousand dollars--for a 180 foot line that they took no more then 20 hours for two workers to replace. Even at $100 each would equal $4000 plus $1600 for materials 1""copper K water line, we were charged almost triple what we should have been charged. Just because they can charge that does not mean it's okay. To the owner, Steve Huffman, we are disappointed on how you take advantage of your customers.

Colton A.

Wanted to get service for my ac, Tech super nice, but still get charged 30 dollars for them to come out, can't diagnose without a 500 dollar charge so yeah that was disappointing.

Martin H.

I own a condo on the Big Island and THIS IS THE WORST PLUMBER I have ever tried to use. I have called them many times recently only because a friend praised them. What a lousy judgment on my part. This plumber will say ""we don't have your name in our database."" When you complain about their lack of service, they will say ""we don't have your name in our database."" Isn't that an easy way to excuses themselves for lack of service? Don't use this plumber unless you're truly hard up. Their lack of responsiveness and insincerity are heartless. Please look elsewhere.

Brad M.

Called Steve's Plumbing to schedule a simple shower valve replacement job. Representative showed up and quoted the job as over $740! He went on to explain that Steve's Plumbing charges $500 an hour! Apparently, my fault for not asking when I booked the service. Cost me $31 to cancel Steve's Plumbing. Called another Kona plumber who charged $225 for the same job.

Shelly S.

I'm on the mainland had needed someone to come look at our AC in a vacation home in Waikoloa. We had someone renting the condo and the AC wasn't working. Called around no one was available. Called Steve's on a Sunday, they had an early appointment on Monday. Jake came out and was knowledgeable, caring and got the AC working. Definitely will use Steve's again.

Robert T.

Jake came when scheduled with a helper. They did routine HVAC service at the price quoted, including getting me new filters. Jake recommended some repairs and options for addressing the problem I knew I had. They cleaned up before leaving. On schedule, and on budget; hence my high rating for Steve's.