Steve's Plumbing & A/C Service

Martin H.

I own a condo on the Big Island and THIS IS THE WORST PLUMBER I have ever tried to use. I have called them many times recently only because a friend praised them. What a lousy judgment on my part. This plumber will say ""we don't have your name in our database."" When you complain about their lack of service, they will say ""we don't have your name in our database."" Isn't that an easy way to excuses themselves for lack of service? Don't use this plumber unless you're truly hard up. Their lack of responsiveness and insincerity are heartless. Please look elsewhere.

Brad M.

Called Steve's Plumbing to schedule a simple shower valve replacement job. Representative showed up and quoted the job as over $740! He went on to explain that Steve's Plumbing charges $500 an hour! Apparently, my fault for not asking when I booked the service. Cost me $31 to cancel Steve's Plumbing. Called another Kona plumber who charged $225 for the same job.

Shelly S.

I'm on the mainland had needed someone to come look at our AC in a vacation home in Waikoloa. We had someone renting the condo and the AC wasn't working. Called around no one was available. Called Steve's on a Sunday, they had an early appointment on Monday. Jake came out and was knowledgeable, caring and got the AC working. Definitely will use Steve's again.

Robert T.

Jake came when scheduled with a helper. They did routine HVAC service at the price quoted, including getting me new filters. Jake recommended some repairs and options for addressing the problem I knew I had. They cleaned up before leaving. On schedule, and on budget; hence my high rating for Steve's.

Ray L.

I hired steves to diagnose a problem I was having with my tankless hot water heater. When they arrived they informed me that the tank I had been using wasn't worth repairing. I had a spare tank that I was going to use for another project, I asked the technician if it was worth putting it in. He informed me that it looked good but he couldn't guarantee it since it was their tank which was understandable. After about 3 hours they had the tank installed and informed me that it didn't work. I assumed since they had checked it out it would at least function. (It had only been used for 2 years prior). They gave me an estimate for $3,500 for a new tank from them to install. I was charged $860 altogether and still had no hot water, the only parts they supplied were small fittings and tape. I thought this was a ridiculous price considering the circumstances and called to complain. I immediately started to get the run around, I had to call 4 times just to get someone to call me back. When I finally, after several days got a call back it was from a very rude manager who made it clear from the beginning that he didn't want to hear anything I had to say. He told me that the tank they had put on had been discontinued, I mentioned that if the technician had given me this info (as he should have as a professional) I would not have had them install it. I tried to reason with him and hope for the best and after a couple of minutes the manager hung up on me. Very bad company, very unprofessional, total rip-off. I thought since they were a new company to the island I would give them a chance, my mistake. I would not recommend them to anyone.

Roque R.

Waited over week for an appointment, the morning of, they called to reschedule ; 4 days later, again the morning of, they called again to try to reschedule On top of that there is a charge just to come out I would have expected some kind of discount not only for the delay but having to rearranged my schedule Now I'm hoping they do show up and that I have read their reviews I canceled the appointment after tech failed to show up at scheduled time , I called the company and they attempted to reschedule again. I hung up and called Aloha Air

Richard M.

I wish I had read the Yelp reviews before hiring these clowns. It's just as the others say, Steve's takes a hefty advance payment and then they delay, delay, delay, you spend days and weeks sitting at home waiting for the tech to show up, then they make up some story about why he couldn't show up and he's going to come next week instead. Our bathroom sink has not worked for a month now and we're fed up. I may have to take these people to small claims court to get the money back.

Patrice L.

Had technicans out to service my air conditioner. Dont be fooled by their lower than average service fee. They make up for that with their extremely high quotes for service. To the point, They wanted 2,000.00 for a repair that DR. HVCA did for 300.00. So sad that they take such advantage of us in our time of need for some cool air. BEWARE!!!

Leslie M.

Was quoted $1905 for a new garbage disposal & instal seriously outrages, you can buy one for under $200. Was charged a $50 fee for quote I am wondering if they have a nice little gig going coming out spending 5 mins giving an outrages quote then collecting $50, and never having to do a job Wow sounds like a profitable business model. Don't waist your time. Big Island

Anne P.

After receiving a large electrical bill, we traced the root of the source to our hot water timer head. So I called Steve's plumbing to replace the hot water timer for us. Based on our availability, they were only available two weeks out. I said that's fine. We can manage a manual turn on and off until they. After further investigating, we realized that we actually have a leak. That makes things more urgent, doesn't it! The customer service girl was empathetic about it but couldn't move our original appointment date up sooner. I said fine. We'll wait. The date of our appointment finally came, which was a Friday first thing. They called to tell us that the ""technician is running late from a previous job and need to reschedule to Monday."" I was fuming. I had spoken with the customer service girl maybe twice to thrice to confirm my appointment only to be told that they couldn't? I had a renter coming in that Sunday and it was unacceptable. So I kept my Monday rescheduling appointment with Steves but hoped on the phone right away and got PSI scheduled two weeks out. Not ideal but well see, Over the weekend, PSI managed to moved my appointment UP a week. Monday came and sure enough, Steve's called to let me know that ""their technician is delayed from a previous job and need to reschedule to NEXT WEEK MONDAY blah blah blah."" FUMING. I didn't care tho - i had PSI coming. So I complained about why I had to be rescheduled TWICE and once for a WHOLE WEEK but the Tuesday guy gets to keep their appointment. So I told Steve's - nope. Take me off your books. I'm going somewhere else. ""Are you sure"" ""are you sure"" ""are you sure"" yeah I'm f---n sure! You guys are UNRELIABLE and i have someone coming out this week. As i write this, PSI came, on time and on schedule, and are working diligently on my massive water leak issue. In fact, the OWNER came to see to the situation himself after i sent them pictures of our leak. Then I learned that since plumbers are so high in demand that they are in a position to pick and choose their jobs. I'll just leave that line there. And Steve's if you're wanting to reply to this and see how you can make things better. FIX YOUR SCHEDULING SYSTEM. It's unreliable. And you keep getting customer's hopes up that someone will fix their situation.