Steve's Plumbing & A/C Service

Shelby N.

I have finally figured out why there are so many commercials on the radio for Steve's Plumbing. You fall into the trap and make an appointment. Big mistake big. I should have read all of the real reviews to see exactly how these guys operate. Their commercial - just know you're going to get the exact opposite service. Sure, their friendly operators will book your appointment and then it's downhill from there. They will call you and cancel your appointment 20 minutes before scheduled arrival. They will leave you on hold 15 minutes hoping you'll go away. I mean after all what is the correct way to tell someone their appointment is only an appointment until a bigger job comes. Can't use emergency as an excuse because we had one too. Nope! Read the real reviews and then find a plumbing service that will actually do what the commercial says. It's not this company.

Jackie Q.

Brayden was very knowledgeable and I highly recommend this plumbing company. Thank you Brayden for your excellent customer service and unclogging our kitchen sink to our apartment. Thank you

Edward O.

RIP OFF SUPER HIGH PRICING....! They are charging just as much as the cost to take a Plumbing course. Don't bother.

Shane D.

Big shoutout for helping my family out this past week. Our toilet was leaking so decided to replace it. Rodney came in and helped us install it. He was friendly and knowledgeable, and took less than an hour to get it ready to go. Also thank you to the other dude who came in beforehand to inspect our toilet and give us the best, most affordable option for us (sorry, forgot the name)

Human R.

The plumber called Jeremy came and all day long I had to put up with his high school behaviors. Three owners were there, he was super rude to me and another older owner, and played smart alek with a young female owner against two of us. He did not show me the findings report at the end, he did not do a walk through at the end, when I got there the pipes were already covered with black garbage bag, and when I finally read the invoice over email at home and found the findings report, it is completely inaccurate, he missed to even take pictures of my unit and to mention where it is wet in there. I called the dispatcher to complain and they told me that a manager will call me in 24 to 48 hrs and that their plumber is supposed to have shown me. But he did not. He had a little ipad thing and just quickly rolled through it and I NEVER saw the findings part of the report. I guess he knew that he was cheating?

Franklin B.

Very unhappy to find out bill was over $500 just to pull toilet and change wax seal! What made it worse was the plumber (Zach) found an opportunity to take advantage by up selling wife telling her the tank to bowl gaskets were hard and may leak so he could replace them for an additional $270.00!, then he proceeded to a change perfectly good flush valve..?.... After taxes bill came to over $800.00. Downright criminal....Cmon I am willing to pay for good service but these guys are just as bad as crooked mechanics when they have the chance. Do not recommend but if you have no choice make sure there is someone there to keep these guys in check.

Wendy N.

I was ripped off! They charged me $50 just to send a guy, then when their ""technician "" arrived he said he didn't know how to install a basic plumbing hardware. He took pictures and said a specialist would call me but I never got a call. I could've paid a child $50 and have them tell me they couldn't do it.

Dragon F.

Steve plumbing call in one working week day. Repair Service was done the next day, Brayden help fix the water leak in couple hours. No one complain of any leak yet. Except he left in a hire. No clean up. The 2 shower tub was dirty. The price to fix was average going rate in Oahu. Recommended plumbing co. Is clean up already Thanks for responding

Bernice G.

Issue: Leak noted and recommended install ball valve on water supply line of water heater. Day 1: Scheduled date and time for worker to come, 10a-1p. Did not receive a call until after 3p saying they were running late. Later called they were stuck in traffic. Arrived 5:45p. Assessed the problem, gave estimate and, scheduled to do the work needed the next day, 3p-5p. Day2: Again, it was after 5p, and no communication regarding when worker would be at our home, so we called at 5:30p to get status of arrival to our home. Follow-up call from office received at 6:30p. At that time the office personnel wanted to reschedule to the next day (day 3), 11a-1p. Day 3: Same person who assessed the problem and gave the estimate arrived at 12:45p. Ball valve was placed, however, with manipulation of the metal line, there was now a leak on the metal line before the ball valve. We were told to place a container beneath the leak and then said, ""I can come back and fix the leak"". There is no respect for customer's and no pride in work accomplished. We now have a problem that was not there before. As there is very poor communication to let the customer know if there is a delay, unreliable, and no trust that the work will be done satisfactorily, we chose to no longer conduct further business with this company. The next day, we called plumber who changed the metal pipe so ""we don't have to place a container under the leak"". Question: Same problems of poor communication and lack of respect for customer's time are noted on Yelp and scripted answers by the company. Does anyone really track and trend the issues raised by customers and note if changes/education of processes are needed?

Don K.

Very professional and friendly service. Robert even fixed the door on the under sink cabinet. I have used Steve's Plumbing on several projects and they have always come through.