Steve Silva Plumbing

Jean M.

We had no hot water and of course, we figured this out on a Saturday night. John M. from Steve Silva Plumbing came out on Sunday morning and fixed the problem in about 1.5 hours at a reasonable price. What more could you ask for? Thanks, John!

Krista C.

By far the best! Always honest, prompt customer service. My water main was about to burst and they dropped everything to come help-lifesavers!

Bernadette M.

John the installer, installed a water heater in 2016 and another in 2019 for us. He is the best. He is thorough and knowledgable. I have worked with many plumbers and when it comes to John, I don't even have to ask questions. I just trust his recommendations and feel relaxed that he is going to deliver: New straps, expansion tank, pan water heater sediment trap. Gas flex. Venting, connectors. Brass fittings. the picture shows a new heater he installed in March 2019.

Shane S.

I called Silva Plumbing on short notice, as we had a sudden failure of the hot water valve in our shower. We were forced to turn off the hot water at the water heater. Silva Plumbing was booked solid for the day, but said they try to get a plumber out the first cancellation or other opportunity - and they did. John and Rosario came to our home, quickly identified the issue, and efficiently, expediently and completely repaired the valve and resolved the problem. They were polite, professional, and provided excellent service which fixed our plumbing issue - and the total cost of the service was below their initial estimate. We could not be more pleased with these two gentlemen, and with Silva Plumbing. We will definitely use them again for any future plumbing needs.

Bob S.

John came to our home and saved the day/Superbowl Weekend! The afternoon started with a bathroom sink faucet going bad and then ended with our shower faucet going, causing us to shut off the water to the house and we have people coming over for the game tomorrow! John was only going to take a look at the shower issue and not only assessed the issue, but found the parts in his truck and fixed it. He then used his sealant to tighten things up and silicon to prevent leaking in the shower. And after all that, John took a look at our bathroom sink and replaced some old parts so we can install the faucet tomorrow! Thank you John, you are awesome!!!!!!

Linda G.

Steve Silva Plumbing helped me with a kitchen remodel. The quality of the work was outstanding. I received a weekly schedule of activities so that I would know what was happening each and every day. Steve checked in daily to ensure that all was on track. The project finished on time and on budget and the results were beautiful. Steve and his staff were professional, reliable and dependable. They never left the house messy, always put their tools away and swept the floor before they left. That experience sold me on Steve Silva Plumbing. I have used them subsequently to replace toilets, and a water heater. Again, they arrived on time and did an exemplary job. I am happy to recommend Steve Silva Plumbing for all your plumbing needs.

Gina A.

These are the guys you want at your house when you have a plumbing emergency on a Sunday morning. They were fast, friendly, professional and tidy! Would definitely recommend and will use them again, if a problem arises.

Patrick A.

The first issue with Steve Silva Plumbing arose when a technician showed up for an appointment and got upset that I asked him to grab booties for his shoes. He through his equipment down in my garage and then he slammed the door open to the house. I told him he was not welcome and needed to leave. He then proceeded to make what I perceived as veiled threats as he walked back to his vehicle. I notified the company and they said they would send someone else out. Wonderful response. No apology at all.

The second issue with Steve Silva Plumbing happened recently. I scheduled time off work for Friday 8/31 because I had scheduled multiple vendors to come to the house all on the same day at different intervals. When it came time for the plumber to show up between 3p-5p on Friday, no one came. I called on Friday around 5pm to notify them that no one showed up. I didn't receive a call back until Tuesday 9/4 and the message said that my appointment was for Thursday 8/30 and if I wanted to reschedule it I could. However, no one called on Thursday 8/30 (at the time they said my appointment was) and my wife was home that day. And because I had made the appointment 3 weeks in advance for all the vendors, I know what date and time the appointment was scheduled. The receptionist did place me on hold multiple time to answer other calls and repeated the date and time back to me incorrectly at least twice. After getting back from a vacation I called on Monday 9/10 to reschedule the plumber as the message stated. I asked the receptionist if the plumber could come Friday 9/14 after I get off of work at 4:30p. The receptionist said she would have to get back to me. I hadn't heard back from anyone so I called on Wednesday 9/12 and left a vm with the answering service. This morning I get a message saying that they contacted my landlord and they would not be doing any work at the property. When I called to inquire as to why, Tracy only said that the she ""would not talk with me about it and that the Operations Manager decided it.""

These are just the facts from my interactions with representatives of Steve Silva Plumbing. I would not recommend them and I will be making sure to share my experience with everyone I know via word of mouth and other social media platforms.

Response to Owner
Thank you for the criticism of my review and your semi-eloquent plug for your business. It's unfortunate that you as a business owner DO NOT TAKE ANY responsibility for either situation I noted and only try to demonize me. Let's put this in perspective...

First: Someone on your staff was asked to leave because of his behavior and then proceeded to make veiled threats to me, including telling me that he is friends with the landlord's son.

Second: Someone on your staff booked an appointment incorrectly. Someone on your staff did not show up for the appointment and did not call. Someone on your staff called the landlord to try deflect responsibility and point to me as the cause.

It is clear to me that you will not learn anything from this and take no responsibility for your staff's missteps. Thank you for making these things clear and I will continue to pass this around to folks and ensure everyone understands how you respond to problems caused by your staff.

Frances A.

Whenever we have any plumbing problems we always know we can call Steve Silva Plumbing. They offer the best plumbing service with kind and friendly customer service. We highly recommend this company, and we have used them for years.

SuzAnne W.

We recently discovered that some small but numerous plumbing issues had arisen in our 1960's home, and we were so grateful to work with the owner and crew of Steve Silva Plumbing! The team's professionalism and courtesy were exemplary, and their speed and craftsmanship were exceptional. They were at our door exactly when they had scheduled, and completely negated the stereotype of plumbers we see in movies, presenting as neat, professional, and gracious communicators. Their estimate and prices are well documented, and really reasonable, and I will absolutely use them as the need arises. I cannot recommend Steve Silva Plumbing enough!