Stephens Plumbing Heating & Air Conditioning

Wei R.

My main drain pipe was clogged on Christmas night, called Stephens Plumbing around mid night and scheduled with them to come out next day first thing in the morning

Galan and Freddy are awesome, arrived on time and very professional. Great at explaining and made it easy to understand of our current plumbing situations.

I will definitely call them again for future plumbing
issues.

Kat Y.

Called 3 times trying to use their emergency services because we got a leak in our kitchen. I had to talk to a very rude customer service agent Natalie who has absolutely no information about pricing or when the technician can come out. We called them on Christmas Eve, then Christmas Day, then the day after Christmas. My kitchen sink is possibly overflowing with dirty dishes and they still haven't shown up. I ended up calling a different company. We really wanted to support local business but they are so unreliable and when you have an issue like leaking and plumbing issue, you need someone reliable.

Louis B.

Recently I had an issue with the wall heater in my house losing functionality. I called two companies to take a look, one of them being Stephens Plumbing and Heating. The first company was able to come out the same day while Stephens was booked until a few days later. The first company came out and after about 5 minutes they told me my heater needed $700 in repairs and provided me an itemized list of things that needed to be replaced. Feeling a bit cautious of this estimate I waited until Stephens Plumbing and Heating came out. Good thing I did, the Technician came out and after about 10 minutes or so of investigating my heater he discovered the issue was a couple of wires coming loose and was able to fix them and simply charge me for the diagnostic work. Couldn't recommend them more highly and if I run into any other heating issues they'll be the first group that I call.

Thanks.

Daisy R.

My grandparents had problems with their toilet which is why we called this company. The technician that came was Freddy G. He was very friendly and knowledgeable. He knew exactly what the problem was and was quick to fix the problem. I would highly recommend this company. The staff does a great job identifying the problem and goes straight to work. They know what they are doing!!!

Ellen F.

After a few false starts, Stephens really came to the rescue. Eric was very kind and apologetic when things couldn't be fixed immediately. He followed up and made sure I got the help I needed. Rico is the star, he really went above and beyond to help solve my plumbing problems.

Wendy W.

We needed someone to replace our garbage disposal when it died (water was gushing through the electrical housing!). They were quick to respond, listened to our needs, polite, helpful, and fast. The technician who responded was personable, funny, knowledgeable and fast. They did the work quickly with no mess and no fuss. They gaurenteed their work and I was very happy. They are my first call for future plumbing problems!

Kristen D.

Matt at Stephens Plumbing is professional, knowledgeable and personable. I really appreciate the good customer service, and I trust him to tell me the truth.

Cesar M.

My experience with Stephens Plumbing & Heating couldn't have gone any better!

My home's central A/C stopped working about two months ago and I was dreading having to get it fixed. These repairs can get pretty expensive and it's hard to find trustworthy businesses who can help.

I made a call to Stephens and was able to get someone to take a look the same day, almost within the hour. It was great! When Matt arrived, he quickly got to work and was able to diagnose the issue. Luckily it was just the capacitor that had stopped working. Once the problem was solved, I had cold air once again!

Matt was very professional and knowledgeable which speaks volumes about this business. Due to the great experience, I will definitely refer friends and family. I also have a separate plumbing issue that I'll be following up on soon!!!

Kimberly C.

Service was awesome! Easy to make an appointment. They showed up on time and prepared. Explained everything that needed to be done and as to when it needed to be done by. Job was done quickly and no mess was left. Highly recommend!

Jessica B.

I'm in near tears. I just got off the phone with Jeanette following multiple rounds of trying to have a plumber come out for a leaky bathtub faucet and replacing two washing machine valves. It makes it doubly frustrating because we live in a condominium where we share water with our neighbors so we need to notify them of water being shut off. Twice now we've warned our neighbors of possible water shut off and twice now we've been unable to have plumbing service.

I don't know, of the good reviews for this company, if the jobs are bigger or the areas they service are closer to their main office, or what, but I'm extremely disappointed that the kind voices who answer the phone quickly (Eric, Dave and Jeanette) aren't capable of producing quality service (or any service at all for that matter).

A plus is they answer the phone promptly when calling and do come across as kind and considerate. Another plus is Jeanette was able to secure proof of insurance that we could provide to our Home Owners association to have plumbing work done. A third plus is they would come out for a free estimate. Even when a plumber finally came 30 minutes after the 4 hour window we were provided for the first service call, we weren't charged (unlike the company that usually works in our complex and told us upfront they charge about $130-170 or something just for a service call).

Unfortunately, the first call they didn't come in the 4 hour window and I was the one who constantly had to call to have an ETA.

The real heartbreaker is having been told by the nice plumber, Matthew, who was the one who showed up 30 minutes late the first time, that he could do the job, would ask to return for the job, but just needed to get parts and would therefore need to reschedule. Then, having come to the rescheduled date and time, after waiting over an hour for him to show, I had to call and ask about what was going on and then told that he didn't feel comfortable doing the job. When were they going to tell us this? Never? Just have us and our neighbors wait around like schmucks for 4 hours again when I was told by Jeanette we would have Matthew come out promptly at 8am to finish the job in less than 2 hours?Jeanette stated her other plumbers were on bigger jobs. Do they not realize they could have potentially ended up getting referred for up to 140 units of work had they been able to honestly provide service?

Jeanette offered to have us try a 3rd time, but how can I do this to my neighbors? How can I trust them to provide service in a timely manner?

Sadly, they lost my business and were awarded this review.

We will be looking to another company to help us with our leaky bathtub faucet and washing machine valve replacements.