Steinberg Plumbing

Rosa L.

Dave did a couple of jobs for me a two years ago and he was great. I called him a few times this year to do some work for me, and he doesn't even return my calls. So unprofessional, especially given that I was a past customer. Don't waste your time with this guy-something has changed, and he doesn't seem to care about his customers anymore.

Stuart S.

If I could give a lower review I would
I was assigned Steinberg thru AHS warranty service for a leaking hot water heater I spoke with David once and since i was trravelling and out of town I gave him a list of contacts, including the person staying at the house, to make arrangements he said he would call the contacts i gave him to make arrangements . He never did call any of them and never returned or answered my calls after the initial call It quickly became an emergency and I had to use a completely different plumber and now have to battle with American Home Shield VERY VERY VERY BAD SERVICE

Bree S.

Very frustrated with this company. I took off work and the company didn't call or show and didn't any of my follow up calls. Really unprofessional.

Veronica C.

Was supposed to come out and fix a problem we had with our sink he never showed up and didn't call to say why he was a no show.

Michele E.

David arrived promptly and notified me half hour before arriving. He went to work to figure out where our issue was located. He resolved our issue efficiently. David is an excellent and knowledgeable plumber. I would highly recommend him and will gladly have him return for future plumbing needs.

Megan C.

American Homeshield assigned this plumbing company to my plumbing needs. Everything started out great. He called on a Friday evening after regular business hours to assign himself to the job on Monday morning. I spoke to him and asked him to call me when he was done to update me on the findings of the leak and if he was able to fix the issue. After he did the job, there was no response from him. I called the next day and left a voicemail, no reply. I gave him a second call a day or two later, but he did not return the phone call. I had my husband call, which then Dave finally gave him the update. I am not one to play the phone game. He is very professional but needs to be more responsive to customer's phone calls, especially when he just did the job at their home.

Ess B.

we were assigned to Dave through AHS and honestly I don't understand these bad reviews! He was so kind, helped us with our leak, told us what to expect next since the leak went down to the other bathroom, and he came out on a Sunday! Really great service.

Mark C.

Steinberg installed a new water heater for me but the unit was severely dented. Less than a year later, the unit started leaking. Numerous calls and texts were placed to the company to come out and look at the unit. They finally gave me an appointment time and date to come out but never showed up without any calls. After this, numerous calls and texts went unanswered. Very disappointed in their follow up and lack of servicing their work. I would not use this company again. Very poor customer service and setting an appointment without showing up or even calling and then never returning calls is not what I would expect out of any company I would like to work with in the future.

Neil M.

I was assigned this company via AHS to repair leak, the repair was poor, I gave them the opportunity to fix their work, and was ignored on text and phone. I would not recommend this company due to poor workmanship and customer service

Craig J.

My hot water stopped producing hot water, I called my home warranty company, American Home Shield, and paid my service deductible. I was immediately notified that Steinberg Plumbing was selected as my contractor and should expect a call the following day to schedule an appointment. I waited until about noon and had not received a call. First red flag. I called and received Dave who answered with a simple ""Hello"", no introduction to the business line. Second red flag. I was able to schedule an appointment for Tuesday between 11am and noon. I received a confirmation email from AHS for the appointment for after placing my service request Thursday night. Dave assured me he would see me Thursday and we would ""get that water fixed"". Like many others I had to adjust my work schedule to be home during the confirmed time. 12:30 rolls around and Stenberg Plumbing does not show or call. I call Steinberg and leave a voice mail. Third red flag. I was somewhat surprised when Dave immediately called me back and confirmed he was still coming just running behind. So much for the courtesy call. Fast forward to 4:45pm and still no show / no call. I call and leave another voicemail. Nothing. I now call AHS who tells me they were able to contact contractor and Dave would be calling me momentarily to ""give me a reason"". As you can imagine - no phone call 1.5 hours later. I read a previous review in which the reviewer stated ""it's life"" when you have to take time off of work and a contractor doesn't show. Not my life. I'm assuming that reviewer was a family member - hardly any other excuse for it. I called AHS back again and requested a new contractor. They advise me I need to wait until noon tomorrow to see if Dave or Steinberg Plumbing responds. Based upon my experience thus far I doubt that will happen.