Staton

Jillian R.

This company is great. I called them on a Thursday to see if I could get a technician out to look at my hot water heater, and they had someone out within a matter of hours. Turned out the whole unit needed to be replaced, which they were able to do the next day. The technician was great, very knowledgeable & helpful, and they were as unobtrusive as possible, considering my HWH is on my patio (and it was really cold on Friday while they were out there replacing it!). I called the company over the weekend about another small thing that came up that I thought was tied to the work done, and they had someone out on Monday to look at it and make sure things were working. Later that day, the same technician who did the original diagnosis/repair called me to confirm all was well, and lastly on Tuesday afternoon, someone called back just to confirm everything had been looked at/I had no issues. It was very thoughtful of them to make sure things were going well, I appreciated all the follow ups! I would definitely recommend them/their work and would call them in the future for any plumbing needs I have.

Jen W.

Jack is great. Super considerate and listened to me about the leak problem. He didn't dismiss me or try one fix to show an attempt. He checked everything to make sure the leak was fixed. He cleaned up the site. He wore his the entire time. Jack was knowledgeable about fixing leaks and other plumbing tasks. I'll request him if we have any other plumbing requests.

Joe S.

Showed up quickly for emergency flooded basement with deep water. Issue was handled competently and with good humor by JT .

Nadine K.

JT was able to come out the day after I called to give me an estimate for the work we needed done - my townhouse if more than 40 years old, so there is a lot of work. He came back a few days later and finished everything that needed to get done - all new piping under my kitchen sink, installed new faucet, repaired toilets, hooked up ice maker, worked quickly, and I'm extremely pleased with the results. Everyone has been very professional but very friendly.

Nancy M.

WL Staton was very responsive and fixed our pinhole leaks quickly and effectively. I would hire them again if need be.

George H.

Fantastic service! I'm a pretty handy guy. But I soon realized my kitchen sink backup in my new condo needed professional service. WL Staton gave me a same-day window between 2-4pm. Vince and Tyler showed up at 2:15pm.

They came in, rooted out years of drain debris going down 30ft and left my kitchen cleaner than they found it.

Professional. Courteous. Knowledgeable. One of the best service calls I have ever made.

Jon P.

They came out today... and I cant say enough wonderful things. I'd give 10 stars if I could. I have a shower in a bathtub that had been REBATHED 10 years ago... and I was fearing the worst... that the tile would have had to be torn out. On Friday, I called and JT set up an 8AM appointment for today (Monday). Crew of two arrived on time, no BS.. said that a ""cartridge' was all that was needed. WHEW!!! The bottom line... its so hard to find a company that is honest and trustworthy... who shows up on time... and does the work at a very moderate price. W L Staton is that kind of company. They are now my plumbers for life. Only a fool would call a company with a name that rhymes with Ben The Plumber!!!

Dan R.

We had just moved into our new house and noticed that the expansion tank on the water heater was solely being supported by the PVC pipe connected to it and flimsy plastic strap attached to the exposed trusses of the house. I had These guys take a look and as I suspected, it wasn't sustainable or a good idea to leave it this way. We also wanted a new toilet and shower head installed in the master bath so we scheduled to have them come and address each of these items. We tried to schedule it with a furniture delivery to kill two birds with one stone as far as being home on a weekday since we both work. Staton plumbing was very accommodating and moved some things around to make that happen. Two days after scheduling, the furniture delivery was changed and I was worried that we wouldn't be able to reschedule with Staton giving that they had already moved things around. To my surprise they did reschedule within the window convenient to us, which was a breath of fresh air as far as contractors go to say the least. Above and beyond in my opinion.

Josh and Matt showed up promptly on time and with a very professional appearance and demeanor. They got directly to work, starting with the toilet. We have a 3 story town house and they were especially careful carrying the toilet up and bringing the old one down. It was literally removed and installed faster than I ever imagined possible. They then rapidly installed the shower head and in the process secured it. I should mention that the old shower head kind of floated around against the wall, not secured very well. No more, they installed the new shower head and fixed this problem as well. On to the water heater, and once again completed in a much shorter time span than I could have ever expected. When finished the expansion tank was now beyond secure and all PVC was replaced with copper, which also made me feel better.

This was all completed in an hour and a half. We never even noticed the water to the house had been valved off. They left literally no trace that they had been there besides the new fixtures and a setup at my water heater that I feel much more confident in the quality of. Not a crumb on our carpets, drop of water or trash in the room with the water heater, nothing. All of this for a price that was beyond reasonable in my opinion. Compared to other companies that quoted me, it was slightly less, but given their professionalism, accommodations to our needs, efficiency, and the quality of the workmanship, I would have happily paid more. I'm not just saying that, so hard to find a good reliable plumber or any trade for that matter. Highly recommend them and will be using them for any of our plumbing needs in the future.

Michael M.

These guys are great. I've used them on a few jobs doing home renovations. Most recently, I had them change out all of the sink fixtures and a few other little repairs. Their staff is knowledgeable, friendly, and they do a great job. Keep up the good work.

Stephanie T.

These guys were wonderful! I had a problem with my well tank, and another plumber had left me in the lurch. They came out the same afternoon I called them, diagnosed the problem and replaced the tank with no muss or fuss. Prompt and professional! I will definitely call them the next time I need a plumber.